8
Scan this QR code with the camera
on your mobile device to visit the
NewAge Products Support Hub
www.newageproducts.com/support-hub/
Register your NewAge Products purchase online for quicker
customer assistance and access to exclusive benefits
Visit
www.newageproducts.com/register/
Warranty Claim
For warranty service please contact NewAge Products at
1-877-306-8930; or [email protected]
Please review all warranty details below, prior to
contacting NewAge Products for a claim.
Scan the QR code on the right to access our support page or
visit
www.newageproducts.com/contact-us/
PROOF OF PURCHASE IS REQUIRED
TO OBTAIN WARRANTY SERVICE.
Please have the following information available
when you call our customer service team:
• Nam
e
, address and telephone number
• Product Name / SKU Numbe
r
• A clea
r
, detailed description of the problem
• Proof of purchase including order numbe
r
NEWAGE PRODUCTS INC. OUTDOOR FURNITURE
MANUFACTURER WARRANTY
WHAT IS COVERED
When this product is installed, operated and maintained according to the instructions attached to or furnished with the product, NewAge Products
Inc. will replace the defective product or parts if the part fails as a result of defective materials or workmanship for the warranty duration from the
purchase date of the product.
1.
Service calls to correct the installation of any NewAge products or to instruct you how to use or install them.
2.
Damage resulting from products caused by accident, misuse, abuse, fire, flood, improper installation, acts of God, neglect, modification or
mishandling.
3.
Repairs or replacement when your product is used in other than normal, residential use, such as a commercial environment, or handled in
anyway inconsistent with the installation instructions included with the product.
4.
Sudden variations in temperature or exposure to unusual conditions.
5.
Flattening or compression of cushions, swivel mechanisms.
6.
Changes in wood color due to natural ageing and minor cracks on wood with time.
7.
Variations in surface finishes due to UV exposure or natural ageing and surfaces damaged due to improper use of chemicals, and detergents.
8.
Normal fading of fabrics, upholstery or woven materials.
9.
Replacement parts for NewAge products outside Canada and the United States.
10. Loss due to theft.
11. Damage resulting from use of the product contrary and not in accordance to the instruction manual.
12. Any labor costs during the warranty period.
WHAT IS NOT COVERED
