New Rock Technologies NRP2000/W Page 77 User Manual Download

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NRP2000/W IP Phone User Manual

New Rock Technologies, Inc.

8 Trouble shooting

8.1

The Phone Failed to Register to SIP Server

1. First of all, check the IP address. If the LAN port is DHCP, please ensure the DHCP server has been

enabled.

2. Check the network gateway

3. Check the DNS

4. Make sure the input account matched the one provided by Service Provider

5. Make sure SIP Server has been enabled already

Make sure the Port of SIP Server, it’s 5060 by default

8.2

The Phone Failed to Gain IP Address

Summary of Contents for NRP2000/W

Page 1: ...NRP2000 W IP Phone User Manual Version 2 0 2017 08 Website http www newrocktech com Email gs newrocktech com...

Page 2: ...otocol 7 1 7 Compliant and Certified Standard 7 1 8 Packing list 7 1 9 Installation 8 2 Play and Plug Working Together with OM Series IP PBX 14 3 Call Function 15 3 1 Answer the Calls 15 3 2 Make Call...

Page 3: ...39 4 4 5 Message 41 4 4 6 Settings 42 4 4 7 Display 59 5 Advanced Feature 60 5 1 Codecs 60 5 2 Capture and Upgrading 61 5 3 Auto Provision 62 5 4 Export Import Configuration File 64 5 4 1 Export Confi...

Page 4: ...ure the Wi Fi on the Web 73 6 3 Enterprise Wi Fi 74 7 FAQ 75 7 1 How to Reset to Factory 75 7 2 Upgrade the Firmware on Safe Mode 76 7 3 How to Make a IP to IP Call 76 8 Trouble shooting 77 8 1 The Ph...

Page 5: ...ck Technologies Inc 5 1 Overview of NRP2000 W NRP2000 W 1 1 Interface Power Input DC 5V 1000mA or PoE LAN Port RJ45 PC Port RJ45 Headset Jack RJ9 Handset Jack RJ9 1 2 Hardware LCD 132 52 CPU 400MHz Du...

Page 6: ...lacklists Call History with 400 records including answered calls missed calls dialed calls and forwarded calls Auto update via HTTP HTTPS FTP TFTP DHCP RPS and PNP Syslog SNTP NTP Customized Ringtone...

Page 7: ...RFC3515 RFC2976 RFC3428 RFC2327 RFC2782 RFC1889 TCP IP Transfer Control Protocol Internet Protocol RTP Real time Transport Protocol RTCP RTP Control Protocol DNS Domain Name Server TFTP Trivial File...

Page 8: ...ork Cable 1 Unit 1 5 meters Quick Start Guide 1 Unit Headset Optional 1 9 Installation Connecting Network Cable NRP2000 W connects with network via LAN port Under the Bridge mode other devices Laptop...

Page 9: ...Technologies Inc 9 1 Stand Bracket Installation Instruction A Put the bottom side of the IP phone upside and press one side joints of stand bracket into the slot please refer the picture as below B Pr...

Page 10: ...k Technologies Inc 10 C It is the picture after fixing the stand bracket below D Disassemble the stand bracket Push the spring joint of stand and pull the stand When the joints are pulled out of the s...

Page 11: ...ck Technologies Inc 11 2 Wall hung Installation A Put the bottom side of the IP phone upside and press one side joints of wall hung stand bracket into the slot please refer the picture as below B Pres...

Page 12: ...User Manual New Rock Technologies Inc 12 C After install the wall hung stand bracket press one side joints of stand bracket into the slot please refer to the picture as below D Press the other side jo...

Page 13: ...e User Manual New Rock Technologies Inc 13 E Knock in nails or screws on the wall according to the proportion of the distance between the hanging holes as below F It is the picture after fixing the st...

Page 14: ...int of stand and pull the stand 2 Play and Plug Working Together with OM Series IP PBX When the NRP2000 w acts as an extension of New Rock OM series IP PBX it supports Plug and Play function which all...

Page 15: ...it the PIN entering interface and return to the home page To disable the Plug and Play function log into the Web GUI of the IP phone choose Off for PnP Active 3 Call Function 3 1 Answer the Calls When...

Page 16: ...being displayed on the LCD the remote phone should be ringing If the called party answers this calling the call is established and the calling timer is started immediately B Use the speaker Press key...

Page 17: ...Dial soft key or pick up the handset to call this number 2 Pick up the handset press History soft key then select one call history entry and press Dial soft key to call this number 3 Pick up the hands...

Page 18: ...p in the current BLF list and you have already finished the necessary setup on Webpage of NRP2000 W there is an easier way to complete the attend transfer While calling press the corresponding BLF key...

Page 19: ...ll and the calling between initiator and the other two parties are still active but under the status of Call hold 6 After split the 3 way conference press the soft key More and then press the softkey...

Page 20: ...he phone is being started the LED is on If the phone is standby the LED is off If there is income calling the LED will blink at 120ms on 120ms off If there is a new message the LED will blink at 600ms...

Page 21: ...ressing volume key Confirm users operation and show status when NRP2000 W is idle Cancel users operation Enter menu settings Pick up and hung up under the speaker mode Mute the mic in a conversation b...

Page 22: ...in about 50 seconds 4 3 Standby Area Item Description 1 Status to indicate the call status 2 Time 3 Softkey History Contacts DND 4 Date Icon on Standby UI Icon Description The account is registered su...

Page 23: ...Call Forward is activated New Voicemail Auto Answer is activated DND is activated 4 4 Configuration Press the key to enter the Main Menu Move the navigation key and press the softkey Enter or input t...

Page 24: ...l displayed on LCD display 1 Basic Status IP address MAC address Firmware version 2 Details Status Network info Production info and Account info in details Basic Status You can check the basic status...

Page 25: ...Enter 4 By default the Status info will be displayed 4 4 2Call Features In this part we will introduce the following content Call Forward Call Waiting Auto Answer DSS Keys Key as send Hotline Anonymo...

Page 26: ...to The Number key key and are permitted to be input Setup the target phone number which all incoming calls transferred to On Code The Number key key and are permitted to be input The feature code to...

Page 27: ...o Answer Forward is activated Setup this feature as below and please move the navigation key to check more Item Operation Description No Answer Press the key or softkey Switch to setup Switch on or Sw...

Page 28: ...via web Phone Forward DND 2 Call Waiting The feature of Call Waiting is available by default If switch off this feature whatever multiple SIP accounts had been registered successfully only one single...

Page 29: ...iting Tone 3 Auto Answer The feature of Auto Answer is switched off by default All incoming calls will be answered automatically when the phone is standby once Auto Answer is activated Auto Answer whe...

Page 30: ...al Call return Automatically dial the latest phone number in history The configuration item Label is a name to identify the key on LED can be set as return Call Pickup Press this key to pick up if new...

Page 31: ...server by dialing the code which user have received DTMF Press this key while on calling the phone will send the configured Value automatically Directory Press this key to access Directory Speed Dial...

Page 32: ...e specified waiting time and there is no input or input something and then all deleted Item Description Hotline Set up the hotline number the value is null by default Hotline timeout Set up the timeou...

Page 33: ...call the phone disables anonymous call by sending the feature code to the server Rejection Press the soft key Switch or to modify Switch on off the feature of blocking anonymous calls Reject On Code T...

Page 34: ...the navigation key 3 Press the menu key and then select Contacts Configure the Contacts via Web All operations on Directory via Web will be not active until click Save When too much item existed in th...

Page 35: ...w Contact Path to add new contact on the phone Press Contacts Local Contacts All contact Add Item Operation Description Name Input by number keys or key change the input method via pressing the soft k...

Page 36: ...Press Contacts Local Contacts All contacts Select the item to edit Option Edit OK Edit the contact item via Web Contacts Contacts click on the item to edit modify messages Click Edit Click Save Delet...

Page 37: ...ect the item to move to blacklist Click on Move to black List Click on Save Blacklist The purpose of blacklist s feature is to block the phone number inside blacklist to call the host phone number but...

Page 38: ...lect Yes or No to enable or disable search remote phonebook name 4 Search Flash Time Set the search flash time Default is 120 LDAP 1 Enable LDAP Select Yes or No to enable or disable LDAP 2 LDAP Name...

Page 39: ...et the phone to sort the search results 15 LDAP Lookup For Incoming Call Set the phone for LDAP search when incoming call 16 LDAP Lookup For dialing Set the phone for LDAP search when dialing 4 4 4His...

Page 40: ...lete One Item From History Path to delete one item from history on the phone Enter history UI Select the item to delete Delete Check the Details of History Path to check the details of history on the...

Page 41: ...ntact Delete All History s records Path to delete all history s records on the phone Enter History UI Option Delete all Press or OK 4 4 5Message User will benefit from the feature of voicemail when th...

Page 42: ...w ways 1 Setup voicemail number Press the key 2 Press the key Select Message View Voicemail Select the account with N new N old mail and press the soft key Connect the corresponding voicemail will be...

Page 43: ...nguage via web There is a drop down box at the top left corner of webpage choice one kind of language and click the language will take effect immediately 2 Time Date Time Date will be displayed at the...

Page 44: ...rrect Time Zone for the IP phone NTP Server Key in the IP address of domain name by the number keys Specify the NTP Server Secondary NTP Server Key in the IP address of domain name by the number keys...

Page 45: ...er that provide time and date Secondary NTP Server Manual input The secondary NTP server that provide time and date Update Interval secs Manual input The interval that the phone gains time and date fr...

Page 46: ...rule begins taking effect Stop Month Click drop down box to select The month that the daylight rule stops taking effect Stop Date Manual input The day that the daylight rule stops taking effect Stop H...

Page 47: ...with the number key and Set the Time Date manually via web Phone Preference Item Operation Description Manual Time Click the drop down box to select A switch to control the status whether to enable t...

Page 48: ...MM YYYY 16 10 2016 MM DD YY 10 16 16 DD MMM YYYY 16 Oct 2016 WWW DD MMM Tuesday 17 Oct Set the Time Date Format via Web Phone Preference 4 Ringtones 10 different ringtones have been provided by NRP20...

Page 49: ...tacts and so is the situation that pressing Answer soft key to accept an incoming call Once this function is enabled the phone will make or answer calls by headset Long press can change the status of...

Page 50: ...counts Item Description Activation The status of account the default is Enable if set this as Disable the account will be forbidden Label It will show on the phone can skip this item Display Name Para...

Page 51: ...off by default Stun Server IP address of Stun Server Configure account via web Account Basic 2 Set Password The password for Advanced Settings also is used for Web access as the role admin Path to se...

Page 52: ...s admin by default New PWD To set the new password blank is acceptable Confirm PWD Input the new password again to confirm the new password Set password via Web Phone Security 3 Network Path to set n...

Page 53: ...53 LAN Port Connect the phone with local network via LAN port there are three modes to choose IPV4 IPV6 IPv4 IPv6 Set the LAN port via Web Network Basic IPv4 The phone gains network via IPv4 by defau...

Page 54: ...4 IPV6 network mode PC Port Only bridge mode support by PC port VLAN The feature of VLAN must be supported by network switch and by default this feature it s not activated Set the VLAN via Web Network...

Page 55: ...00 W support the feature of Open VPN and this feature must be supported by VPN Server Set the VPN via Web Network Advanced VPN LLDP NRP2000 W supports LLDP and enable in default If the phone is connec...

Page 56: ...fers an authentication mechanism for devices to connect to a LAN or WLAN It supports protocol EAP MD5 EAP TLS EAP PEAP MSCHAPv2 EAP TTLS EAP MSCHAPv2 EAP PEAP GTC and EAP TTLS EAP GTC for 802 1X authe...

Page 57: ...e keypad lock 2 Keypad Lock Type Menu key Function keys All keys Answer call only 3 Phone Unlock PIN 0 15 Digit set the phone unlock PIN Range 0 15 digit 4 Phone Lock Time Out 0 3600s set the phone lo...

Page 58: ...ade Reboot 6 Reset to Factory Once reset to factory all parameter settings will back to the factory default value and all configure will be cleared users must be careful on this Reset Option Full Rese...

Page 59: ...contrast grade and backlight of the main LCD display 1 Slave Contrast There are 9 different contrast grades for options press the soft key Switch or the key for modification 8 is the default value 2 B...

Page 60: ...vanced Feature 5 1 Codecs NRP2000 W support multiple codecs users can select the codes via Web means to enable the item of Disabled Codes means to disable the item of Enabled Codes Click the button or...

Page 61: ...not activated simultaneously 5 2 Capture and Upgrading Capture package It would record the phone current info Via webpage phone Debug PCAP Feature Click the button Start to start the capture and click...

Page 62: ...hone users are suggested to check the version of current firmware Click the button Choose file to select the target local file and click Upgrade to process upgrading this will cost a couple of minutes...

Page 63: ...g it can be http https tftp and ftp server for example tftp 192 168 1 111 User Name The username to access the file server Password The password to access the file server Common AES Key Configures the...

Page 64: ...for upgrading every week and it s configurable once the Repeatedly is On Day of week The day of week that the phone do the check for upgrading every week and it s configurable once the Repeatedly is O...

Page 65: ...t Configuration File Click the button Choose file to select the target file for importing and then click the button Import The phone will be rebooted a couple of minutes later and import successfully...

Page 66: ...the most detailed 5 7 Dial Plan The customized Dial Plan are available for example the rule of replacement Instant Calling Area code Restriction of Outbound Before customizing the dial plan user must...

Page 67: ...ull Account The account to apply this dial plan blank or 1 is valid Add Multiply replace rules can be configured in one phone after one replace dial plan configured click this button to add a new one...

Page 68: ...seconds when inputting four figures begin with 6 Note Dial now rule is different with hotline The Dial now rule will take effect when input numbers match the dial plan and hotline takes Account The ac...

Page 69: ...n recommended to be configured while frequently dialing to that type of phone number Item Description Sample Code The area code dialed before the number Set Code as 0086577 Set Minimum length as 5 It...

Page 70: ...er the Call End UI when dial 10086 Account The account to apply this dial plan blank or 1 Confirm Apply this dial plan Cancel Recover all input fields to the state that saved at latest time 5 8 TR069...

Page 71: ...with the ACS Enable Periodic Inform It enables or disables the phone to periodically report its configuration information to the ACS Periodic Inform Interval seconds 1 the interval 5 4294967295 Connec...

Page 72: ...ntrol Active URL refers to the remote control of the phone for a variety of operations mainly used in CTI Computer Telephony Integration scene Such as call center the operator on the computer to opera...

Page 73: ...open the Wi Fi connection mode 2 Please move the navigation key to check the Wi Fi you want to connect Press Connect then input the c orrect Wi Fi password 3 Return to the standby interface and phone...

Page 74: ...led when the icon come with then you should check the configuration If the icon come with it means connect successfully 6 3 Enterprise Wi Fi It supports WPA WPA2 Enterprise Wi Fi it is based on Radius...

Page 75: ...nter c Select Advanced Settings then press the soft key Enter d Input the access password then press the soft key Enter e Select Reset to factory then press the soft key Enter f Press the soft key OK...

Page 76: ...able d Long Press the key and 1 to upgrade the kernel file and then plug in power until upgrading information displayed on LCD e The phone will start downloading file from TFTP server f After download...

Page 77: ...he IP address If the LAN port is DHCP please ensure the DHCP server has been enabled 2 Check the network gateway 3 Check the DNS 4 Make sure the input account matched the one provided by Service Provi...

Page 78: ...o make a IP peer to peer call to make sure the mic and speaker are working fine 2 Enable STUN via Web 3 Set the address of STUN Server for example stun sipgate com 4 Present this operation above and t...

Page 79: ...ent has been tested and found to comply with the limits for a Class B digital device Pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection uses and can radiat...

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