15-GHz & 25-GHz Photodetectors
Customer Service • 17
Customer Service
Technical Support
Information and advice about the operation of any
New Focus product is available from our technical
support engineers.
Engineers are on duty from 8:00–5:00 PST, Monday
through Friday (excluding holidays). For quickest
response, ask for “Technical Support” and know the
model number for your receiver. The model number is
printed on the front panel of the receiver.
Phone: (408) 980-8088
Fax: (408) 980-8883
Support is also available by email.
Email: [email protected]
We typically respond to email within one business day.
Service
In the event that your photodetector malfunctions or
becomes damaged, please contact New Focus for a
return authorization number and instructions on
shipping the unit back for evaluation and repair.
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