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Be sure the cord is fully pushed in / plugged into unit and also on
the wall outlet side.
Some models are equipped with an On/Off switch on the back of
the unit. Make sure this is switched to On.
2. The fan is operating but the unit won't produce any ozone. What's
wrong?
Check the air purifier plate(s) for serviceability. If they are cracked
or broken, the plate(s) will require replacement.
Ensure maintenance procedures required for the New Comfort air
purifier plate have been performed (i.e. washing the Ozone plates).
See page 6 for more details.
Make sure the Ozone button is pushed to on.
You will know the Ozone is on when a strong smell comes out of
the air purifier. Aside from steps above, do not attempt to
disassemble without contacting customer service from your New
Comfort dealer.
3. The unit has a burning smell, and/or appears to be arcing or sparking.
Remove and clean the ozone plates and reinstall. If problems
persist replace ozone plates.
Ozone produces a smell or odor that smells like bleach or electric
smell. This is normal during Ozone use and why Ozone is so
effective in removing odors.
4. What are the most typical application problems?
Problem:
Lack of air movement, improper placement of the unit.
Warning Sign:
Strong odors still remain in the environment after
placement.
Problem:
Lack of ozone, improper placement of the unit.
Warning Sign:
A strong odor of ozone is in the environment.
Problem:
Too much ozone accumulation in the environment, as
a result of improper purifier control setting and/or lack of air
movement.
5. Unit does not operate:
Is the unit plugged in?
Is the power cord fully inserted into the back of the unit?
Are you sure the outlet is functioning normally?
Is the unit turned on?
Is the back grill installed properly to depress the safety switch
forward?
6. Air flow is restricted or reduced:
Is the unit properly placed away from objects that may obstruct air
flow?
Are the filters clean?
