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Network Computing Devices ThinSTAR 300, User Manual

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NCD ThinSTAR 300 User’s Guide

Chapter 2 Windows NT Basics

 2-1

Initial Desktop

 2-2

Icons

 2-3

Taskbar

 2-4

Finding Things

 2-5

Running Application Programs

 2-6

Manipulating Windows

 2-6

Manipulating Files and Folders

 2-7

Online Help for Programs

 2-7

Printing

 2-8

Chapter 3 In Case of Trouble

 3-1

The Network Panel Displays

 3-2

Fixing a Cable Problem

 3-2

Fixing an Address Problem

 3-3

An Upgrade Message Displays

 3-3

The Screen Looks Garbled

 3-4

Error Messages Appear

 3-5

Front Panel LEDs Blink

 3-5

Appendix A Advanced Users Configuration Notes

 A-1

Configuring Connections

 A-2

Configuring Terminals

 A-6

Summary of Contents for ThinSTAR 300

Page 1: ...NCD ThinSTAR 300 User s Guide Part Number 9300744 November 1998 Network Computing Devices Inc 350 North Bernardo Avenue Mountain View CA 94043 ...

Page 2: ...ld not be regarded as affecting the validity of any trademark or service mark THE MICROSOFT SOFTWARE PRODUCTS CONTAINED IN THIS HARDWARE DEVICE CONSTITUTE PRE RELEASE CODE AND MAY BE CHANGED SUBSTANTIALLY BEFORE COMMERCIAL RELEASE THE SOFT WARE PRODUCTS ARE PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW MICROSOFT FURTHER DISCLAIMS ALL WARRANTIES INCLU...

Page 3: ... 2 Initial Display Panels 1 3 If a Desktop Displays 1 3 If the Connection Manager Displays 1 5 If the Setup Wizard Displays 1 5 If a Connection Wizard Displays 1 6 The WTS Connection Wizard 1 6 The Citrix ICA Connection Wizard 1 8 The Dial Up Connection Wizard 1 9 Using the Connection Manager 1 11 Starting Multiple Connections 1 12 Hot Keys 1 13 Logging Off 1 13 Ending Auto Start Connections 1 14 ...

Page 4: ...iles and Folders 2 7 Online Help for Programs 2 7 Printing 2 8 Chapter 3 In Case of Trouble 3 1 The Network Panel Displays 3 2 Fixing a Cable Problem 3 2 Fixing an Address Problem 3 3 An Upgrade Message Displays 3 3 The Screen Looks Garbled 3 4 Error Messages Appear 3 5 Front Panel LEDs Blink 3 5 Appendix A Advanced Users Configuration Notes A 1 Configuring Connections A 2 Configuring Terminals A ...

Page 5: ...the context of this manual Terminal Server refers to the Microsoft server software Terminal Server host refers to the server computer Once you connect to a Terminal Server host or Citrix ICA server and log on the server s desktop displays on your terminal screen Using the desktop is the same as using Windows 95 or Windows NT 4 0 What is a client A client is an application software or device that c...

Page 6: ...erminal simply press the button on the front of the terminal again Use the on off button for daily powering down and up of the terminal The power switch in back need be used only for installing new hardware or other system administration procedures Initial Start Up For initial start up switch the power on in the back of the terminal and turn on the monitor The NCD ThinSTAR 300 and Microsoft Powere...

Page 7: ...f the Logon Information panel displays log on to the server If a WinFrame desktop displays see your WinFrame documentation for operating procedures For more information see If a Desktop Displays on page 1 3 Connection Manager If the NCD ThinSTAR Connection Manager displays you connect to a server by clicking on a Connection Name and clicking Connect or simply double click the Name For more informa...

Page 8: ...t is also possible that your terminal may have been configured with a connection but no automatic logon or application start up In that case a Logon Information panel displays If a Logon Information panel displays 1 Enter your Username and Password 2 If the Windows NT Domain or Citrix WinFrame From field displayed in the panel is not correct select another from the drop down list If you are not su...

Page 9: ... or From field displayed in the panel is not correct select another from the drop down list c Click OK For more detailed information about the Windows NT 4 0 desktop see Chapter 2 If the Setup Wizard Displays The first time a terminal starts the NCD ThinSTAR Setup Wizard displays The wizard may also display under other circumstances Ask your system administrator whether you need to change any of t...

Page 10: ...nt s WTS Connection Wizard Citrix ICA Client s Connection Wizard NCD Dial Up Client s Make New Dial Up Connection Wizard This section describes the steps to take to configure a connection with each of the three wizards Note In addition to these connection wizards your terminal may display other Client Connection Wizards depending on how your terminal has been configured with optional software prod...

Page 11: ...ple accthydra ncd com for the server not an abbreviated version 2 Click Next in all of the remaining data entry pages 3 Click Finish in the last page The NCD ThinSTAR Connection Manager displays 4 Select the connection you just added by clicking on the Connection Name then click Connect or simply double click the Name The Terminal Server s Logon Information panel displays For detailed information ...

Page 12: ...hich your system administrator has named and configured to be available to everyone on the network To create a connection 1 Begin by selecting the connection type either a Network Connection or a Dial In Connection If you select a Dial In Connection the next page asks for the phone number of the modem to which you wish to connect The remaining pages are the same as for a Network Connection Click N...

Page 13: ...imply double click the Name The Terminal Server s Logon Information panel displays For detailed information about logging on see If a Desktop Displays on page 1 3 For detailed information about the Windows NT 4 0 desktop see Chapter 2 The Dial Up Connection Wizard If the Make New Dial Up Connection Wizard displays you must create a PPP point to point protocol connection using the phone number of t...

Page 14: ...panel displays followed by a Successful Connection panel and then a Duration of Connection panel 6 Press CTL ALT END to bring up the NCD Connection Manager select a connection to a server and click Connect or simply double click the Name A logon panel may display before you are connected Note The server must be defined with its FQDN fully qualified domain name for example accthydra ncd com or IP A...

Page 15: ...etting to take effect In LAN mode dial up connections display in the Connection Manger but cannot be activated Using the Connection Manager The NCD ThinSTAR 300 Connection Manager lists all defined connections to Terminals Servers as well as all defined dial up connections Active connections are indicated in the Status column To display the NCD ThinSTAR Connection Manager press CTRL ALT END Figure...

Page 16: ...panel Depending on which connection type you choose data entry panels display Complete all needed entries and click OK Note If the configure tab is not displayed your system administrator has disabled it Starting Multiple Connections The NCD ThinSTAR 300 allows multiple simultaneous connections to one or more servers The number of connections you start is limited by the amount of memory in your te...

Page 17: ...vailable To switch between connections without using the Connection Manager CTRL ALT UP_ARROW and CTRL ALT DOWN_ARROW To switch to the default connection or start the default connection CTRL ALT HOME If hot keys are not enabled use the instructions given in Starting Multiple Connections on page 1 12 to switch between active connections Logging Off To log off and end your session 1 If you connected...

Page 18: ...displays 4 At this point you can turn off the terminal Ending Auto Start Connections To end an auto start connection follow these steps 1 Press CTRL ALT END to bring up the NCD ThinSTAR Connection Manager 2 Select the Configure tab 3 Select the auto start Connection Name and press Startup The Connection Startup panel displays 4 Select Make the selected connection your Default connection and click ...

Page 19: ... Terminal Server online help which you can reach through Start Help Experienced Windows NT 4 0 users may want to skip this chapter This chapter contains these topics Topic See Initial Desktop page 2 2 Finding Things page 2 5 Running Application Programs page 2 6 Manipulating Windows page 2 6 Manipulating Files and Folders page 2 7 Online Help for Programs page 2 7 Printing page 2 8 ...

Page 20: ... or Windows NT 4 0 desktop The first time you log on the desktop resembles the following example Terminal Server preserves the layout of the desktop for you For example if you left the My Computer window open when you logged off it will be open the next time you log on For most desktop operations use the mouse pointer and left mouse button Taskbar and Start button Figure 2 1 Terminal Server Deskto...

Page 21: ...rk Neighborhood window The initial display shows all of the servers in your workgroup or domain To see other servers double click the Entire Network icon Working with the programs files and folders located on other servers on the network is just like working with those on the local server If the server is set up to use Windows messaging you can double click this icon to send and receive messages D...

Page 22: ...rograms or program folders This list always contains Windows NT Explorer and the Accessories provided with Windows such as WordPad a simple text processor Most programs installed on the server appear in the list of programs Documents Displays a list of documents that you ve opened recently Settings Displays a list of system components including the Control Panel for changing system settings Find H...

Page 23: ...ich you access from Start Programs gives a different view Run Starts a program or opens a folder You can type a name or path or click Browse to look for an item You may need to type a complete path For example the path to an item on drive C might be C applications word exe You can use Run to start programs on any network servers you can access Logoff Allows you to log off the Terminal Server host ...

Page 24: ...folder are only displayed in the right pane when you click the icon Running Application Programs You can start most programs from Start Programs You can also start programs from Start Run which displays a dialog in which you can type the name of a program or browse to find a program In My Computer Network Neighborhood and Windows Explorer double click a program s icon or name to start it Manipulat...

Page 25: ...e the name of the new folder and press Enter One way to move or copy a file or folder is to drag it from one place to another using the mouse For example in the left pane of Windows NT Explorer click the folder that contains the file or folder you want to copy In the right pane point to the file or folder to be copied Press and hold the right mouse button while you drag the icon to its destination...

Page 26: ...n the dialog box Printing If the system administrator has set up printers on the local server or other servers on the network you can print documents from an application s File menu All available printers appear in the Printers folder which you view from Start Settings Printers You double click a printer icon in the Printers folder to see the documents that are printing or waiting to be printed an...

Page 27: ...r information if the initial display on your terminal does not resemble the displays described in Chapter 1 If your problem is not addressed in this chapter see your system administrator This chapter contains these topics Topic See The Network Panel Displays page 3 2 An Upgrade Message Displays page 3 3 The Screen Looks Garbled page 3 4 Error Messages Appear page 3 5 Front Panel LEDs Blink page 3 ...

Page 28: ...ing a Cable Problem If the there is a problem with the terminal s network cable a different Network panel displays indicating that the terminal may not be connected to the network First check the network cable connection at the terminal and at the outlet on the wall or hub If the cable is not secure make sure it is plugged in and click Restart The terminal should restart normally Figure 3 1 No Net...

Page 29: ...ou have to fix the problem at the terminal 1 Obtain the necessary address information from the system administrator 2 Click Advanced Setup The Terminal Properties Network tab displays 3 Enter the address information obtained from your system administrator and click OK The Terminal Settings Change panel displays 4 Click Yes The terminal restarts An Upgrade Message Displays Each time it is turned on...

Page 30: ...ng off the terminal at this time may damage it After the upgrade is complete the terminal restarts automatically The Screen Looks Garbled If the screen is unreadable or blank when you turn on the terminal this means that the terminal s monitor settings desktop area and or refresh frequency are incorrect Figure 3 2 Upgrade Message ...

Page 31: ...ing a better setting Note If the wizard does not appear after you put the terminal into safe boot mode ask your system administrator to set the resolution for you Error Messages Appear If error messages appear right after you power on the terminal the terminal may not be able to start For example SE000014 KEYBOARD CONTROLLER ERROR If such messages appear and the terminal does not connect to a Term...

Page 32: ...may be helpful to the system administrator if you can report the pattern of blinks The LED blinks in a repeating sequence followed by a pause either one blink followed by a pause two quick blinks followed by a pause or three quick blinks followed by a pause ...

Page 33: ...e given in the NCD ThinSTAR 300 System Administrator s Guide which you can reach through the NCD website at www ncd com Caution Modifying your terminal s configuration can cause unexpected and undesirable results ask your system administrator before attempting any of these procedures This appendix contains these topics Topic See Configuring Connections page A 2 Configuring Terminals page A 6 ...

Page 34: ...n Manager Ending connections On the Windows NT desktop select Start Disconnect This logs you off and ends the connection Any open applications are suspended and your data retained until you log on again On the Windows NT desktop select Start Logoff This closes any open applications then logs you off and ends the connection In the WinFrame Program Manager select File Logoff or File Disconnect On th...

Page 35: ...play the New Connection panel by clicking Add Select Microsoft Terminal Server Client and click OK Follow the steps given in The WTS Connection Wizard on page 1 6 Creating new connections ICA connections On the Configure tab display the New Connection panel by clicking Add Select Citrix ICA Client and click OK Follow the steps given in The Citrix ICA Connection Wizard on page 1 8 Creating new conn...

Page 36: ...king Startup Click the Automatically start the selected connection at startup option and click OK Note An autostart connection also functions as the default connection Designating a different connection as the default makes any autostart connection revert to non autostart status When you log off an autostart connection the connection restarts automatically see Stopping autostart connections below ...

Page 37: ...local account set up on a particular Terminal Server host User ID of a global account set up on a Domain Controller Password The password associated with the user ID specified above Domain If the Terminal Server host belongs to a Windows NT domain and you want users authenticated by the Primary Domain Controller enter the Windows NT domain name If the Terminal Server is not a member of a Windows N...

Page 38: ...ect if you want the standard Windows NT desktop to display when connecting to the Terminal Server host File Name select if you want a particular application to display when connecting to the Terminal Server host Modifying Citrix ICA Client connections On the Configure tab select the connection you want to modify Display the Citrix ICA Client s utility for making modifications by clicking Edit Make...

Page 39: ...g the NCD Terminal Properties panel Press CTRL ALT END displays the NCD ThinSTAR Connection Manager then press F2 Making changes to Terminal Properties Click Apply to apply changes without closing the panel Click OK to apply changes and close the panel Click Cancel to close the panel without applying changes Making changes to Terminal Properties when password protected You must enter the password ...

Page 40: ...inal Properties Network tab display the Advanced Network Settings panel by pressing the Advanced Network button Check or clear the check boxes and specify the data entry fields as needed Designating the TMS ThinSTAR Management Service server Use the Terminal Properties Management tab Enter the IP Address or a host with a FQDN Configuring the Citrix ICA Client On the Terminal Properties Management ...

Page 41: ... tab Check the Enable French Terminal Server Connections option click OK With the checkbox unchecked you can make RDP connections only to non French Terminal Servers With the checkbox checked you can make RDP connections only to French Terminal Servers Changing the terminal to LAN or Dial up mode Use the Terminal Properties Management tab Network Options panel Once you make the mode change click O...

Page 42: ... the Terminal Properties Management tab click Security to display the Enter Password panel Click Change to change the password you must know the old password in order to enter a new one View main system components Ethernet IP Address SubnetMask etc Display the Terminal Properties Inventory tab Table A 2 Terminal Properties Tasks ...

Page 43: ...4 dial up 1 10 starting 1 12 stopping 1 12 ways to end A 2 copying files 2 7 creating default and autostart connections A 4 dial up connections 1 10 new connections A 3 new folders 2 7 D DCHP IP address assignment A 8 default connections creating A 4 deleted files retrieval 2 3 desktop icons 2 3 dial up connections 1 10 display problems 3 4 displaying Configure tab A 9 Connection Manager 1 11 Term...

Page 44: ...nning 2 6 starting closing 2 4 Programs taskbar command 2 4 published application 1 8 R RDP connections modifying connection properties A 6 modifying network properties A 5 Recycle Bin icon 2 3 resizing windows 2 6 Run taskbar command 2 5 running programs 2 6 S safe boot mode 3 5 screens problems 3 4 Settings taskbar command 2 4 Setup Wizard initial display 1 3 procedure 1 5 starting connections 1...

Page 45: ...3 4 terminal network cable 3 2 upgrades 3 3 U unreadable screen 3 4 upgrade message 3 3 W WBT 1 1 Web pages icon 2 3 windows bring to front 2 4 moving 2 7 resizing 2 6 Windows messaging icon 2 3 Windows NT Explorer 2 5 WTS Connection Wizard procedure 1 6 ...

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