NetPay spire SPc50 Manual To Using Download

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Welcome

Welcome to the NetPay terminal guide, this document will take you through how to

set up your new NetPay terminal step by step, processing your first transactions and

troubleshooting your device.

Before setting up your terminal it is important to identify the model number and follow the

correct set up instructions.

The model numbers are as follows*:

SPc50

Countertop Terminal

SPw60

Wi-Fi Terminal

SPw70

GPRS Terminal

SPp10

PIN-pad

The model number of your terminal will be printed on a sticker on the underside of the

terminal keypad. *Models may be subject to change depending on Country.

Important Numbers

Keep these numbers to hand should you need to speak to the team.

If you want to query any orders, change aspects of your service or enable additional

services call our customer service team from 9.00am to 5.30pm Monday to Friday.

UK Customer Services - 0333 311 0200
Ireland Customer Services - 01 447 5299

If you need technical assistance setting up or using your service call our technical support

team 24 hours a day, 7 days a week.

UK Technical Support - 0843 455 5555
Ireland Technical Support - 01 686 9428

If you have chosen the card acquiring service and have issues with the banking element

of the service, perhaps a query with a specific transaction then call your acquiring bank

available 24 hours a day, 7 days a week.

UK Merchant Service Support - 0845 964 5055
Ireland Merchant Services Support - 1800 242 636

Welcome

Summary of Contents for spire SPc50

Page 1: ...A NetPay Guide to Using your Spire Terminal more for your money www netpay co uk www netpay ie Models SPc50 SPw60 SPw70 SPp10 ...

Page 2: ...tion Page 11 Contactless Transaction Page 12 Referrals Page 13 Refunds and Reversals Page 14 Totalling and End of Day Banking Page 15 Configuring Basic Terminal Security Page 16 Connectivity Troubleshooting Page 17 Powering Down and Restarting the Terminal Page 18 Inserting your SIM Notes If there is anything else you d like to know please call our customer service team see useful numbers opposite...

Page 3: ...ep these numbers to hand should you need to speak to the team If you want to query any orders change aspects of your service or enable additional services call our customer service team from 9 00am to 5 30pm Monday to Friday UK Customer Services 0333 311 0200 Ireland Customer Services 01 447 5299 If you need technical assistance setting up or using your service call our technical support team 24 h...

Page 4: ... the top of the terminal Close the printer door until an audible click is heard Tear off the excess paper 3 Plug the telephone cable into the socket identified with the LINE label and connect to a working telephone socket If a PIN Pad has been supplied plug its black curly cable into the socket identified with the PIN PAD label If you are connecting the terminal to a routing device connect the bla...

Page 5: ...aper protruding from the top of the terminal and close the printer door 3 If using a Spire WiFi Access point connect the network cable to the WAN port on the supplied WiFi access point and to your Internet connection point 4 Insert the power supply plug directly into the rear of the terminal Plug the power supply into the electrical outlet Charging of the battery will take between 2 and 4 hours Th...

Page 6: ... leaving 10cm of paper protruding from the top of the terminal and close the printer door 3 Insert the power supply plug directly into the rear of the terminal and plug the power supply into the electrical socket Charging of the battery will take between 2 and 4 hours The battery condition is indicated in the top left hand corner of the display when the terminal is switched on When not in use keep...

Page 7: ...ick 5 Plug in the terminal into the power socket 6 Neatly route all the cables over the top of the terminal so they do not overlap one another 7 Ensure the cable tidy is orientated with the notches on either side sliding in first to the slots on the side of the terminal s feet and slide home until you hear a click Ensure both sides of the cable tidy are correctly located 8 Turn the terminal over a...

Page 8: ...ive a new terminal a replacement battery and during day to day use Battery Module Installation and Replacement 1 Place the terminal face down on the counter and remove the battery cover by applying pressure and sliding it backwards as shown below 2 If a battery module is already fitted place your thumb nail into the recess at the base and pull upwards The battery module will lift out of the compar...

Page 9: ...side of MAIN MENU key are used to move to the next and previous menu screens When activated an arrow will also be seen on the display above the appropriate key The numeric keys The key allows the cycling of character selection on the numeric keys during text entry For example pressing 1 and then will cycle through 1 Q Z 1 The star key is used to cycle through the following nine characters during t...

Page 10: ... the terminal back from the customer and follow the onscreen prompts to complete the transaction 4 Tear off the receipt retaining the MERCHANT copy yourself and passing the customer version to the customer 5 The terminal will then return to the idle screen If the cardholder enters an incorrect PIN 3 times the card will lock and the transaction will be cancelled If a card has a faulty chip it will ...

Page 11: ...dle screen Welcome key in the sale amount 2 The customer should present the card holding it across the screen of the terminal device The 4 LEDS will turn green when the transaction is completed 2 1 A contactless card may prompt for PIN entry process this as a normal CHIP PIN transaction 3 Take the terminal back from the customer and follow the onscreen prompts 4 If receipts are printed this is opt...

Page 12: ...e phone returned to you the Authorisation Centre will issue you an authorisation code if successful do not accept an authorisation code from the customer 4 In the event that the transaction is declined you may also be asked to retain the card If this occurs do not return the card to the customer The Authorisation Centre will advise you on what to do with the card If you feel that retaining the car...

Page 13: ... cardholder inserts their card 5 The refund is then transferred back to your customers account Reversals If a transaction is processed incorrectly it is possible to reverse it so long as it has not been more than thirty seconds since the transaction was processed and it is the next transaction from that terminal device 1 Select REVERSAL from TRANSACTION MENU 2 The cardholder inserts the card used ...

Page 14: ... The terminal will connect to the selected acquirer s and print out the settlement report The settlement totals will be reset to zero once this process is complete 3 1 The Terminal will dial out and return one of three results Totals Agreed The totals between your acquiring bank and the terminal match Totals Not Agreed The totals do not match The most common cause of this is that the terminal has ...

Page 15: ...N MENU key to display the Reports and Terminal Menu 3 Press the RIGHT ARROW key to show the additional menu items 4 Select SETUP from the menu 5 Select PASSWORD from the menu 6 Select CHANGE from the menu 7 Type in the old password and press the green ENTER key 8 Type in the new local password default is 0000 and press the green ENTER key 9 Repeat the previous step 10 The terminal will beep and di...

Page 16: ...down the power button on the side of the terminal keypad until the screen illuminates If the terminal still does not beep and turn on Check the power supply or mains cable is plugged into a working electrical wall socket and that any switch is on If an extension cable is being used check the fuse Hold down the power button on the side of the terminal until the screen illuminates If the problem per...

Page 17: ... a 9 The number the terminal dials may not be working on your phone line The terminal may be connected to a broadband line without a DSL filter A third party call service may be in use on the line Line Busy Wait The terminal is not detecting a normal dial tone on the telephone line Powering Down and Restarting the Terminal To power down your Spire Terminal To turn the terminal off press the power ...

Page 18: ...ove battery as per instructions on page 8 2 Slide the SIM with the chip facing down and the cut corner bottom left underneath the metal bar in the slot marked SIM2 or SIM 3 Replace the battery Notes 18 Inserting Your SIM Notes ...

Page 19: ...ay UK 0333 311 0200 Ireland 01 447 5299 Technical Support 24 hours a day 7 days a week UK 0843 455 5555 Ireland 01 686 9428 Merchant Service Support Call your acquiring bank 24 hours a day 7 days a week UK 0845 964 5055 Ireland 1800 242 636 Please fill in your information above Please fill in your information above Please fill in your information above My Information 19 ...

Page 20: ...311 0200 E getintouch netpay co uk W www netpay co uk Ireland T 353 0 1 447 5299 E getintouch netpay ie W www netpay ie NetPay are the first payment processor in the UK and Ireland to offer green payments and offset the carbon emissions of our payments network ...

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