Troubleshooting
147
N750 WiFi Router
Troubleshoot PPPoE
If you are using PPPoE, try troubleshooting your Internet connection.
To troubleshoot a PPPoE connection:
1.
Launch a web browser from a computer or wireless device that is connected to the
network.
2.
Type
http://www.routerlogin.net
or
http://www.routerlogin.com
.
A login screen displays.
3.
Enter the router user name and password.
The user name is
admin
. The default password is
password
. The user name and
password are case-sensitive.
The BASIC Home screen displays.
4.
Click the
ADVANCED
tab.
The ADVANCED Home screen displays.
5.
In the Internet Port pane, click the
Connection Status
button.
The Connection Status screen displays.
6.
Check the Connection Status screen to see if your PPPoE connection is working.
If the router is not connected, click the
Connect
button.
The router continues to attempt to connect indefinitely.
7.
If you cannot connect after several minutes, the router might be set up with an incorrect
service name, user name, or password, or your ISP might be experiencing a provisioning
problem.
Unless you connect manually, the router does not authenticate using PPPoE until data is
transmitted to the network.
Troubleshoot Internet Browsing
If your router can obtain an IP address but your computer is unable to load any web pages
from the Internet, check the following:
•
Your computer might not recognize any DNS server addresses. A DNS server is a host
on the Internet that translates Internet names (such as www addresses) to numeric IP
addresses.
Typically, your ISP provides the addresses of one or two DNS servers for your use. If you
entered a DNS address during the router’s configuration, restart your computer.
Alternatively, you can configure your computer manually with a DNS address, as
explained in the documentation for your computer.
•
The router configured as the default gateway on your computer.
