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NETGEAR WNDR3800, User Manual

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NETGEAR WNDR3800 User Manual Download Page 10

Hardware Setup

10

N600 Wireless Dual Band Gigabit Router Premium Edition WNDR3800 

Unpack Your New Router

Your box should contain the following items:

•     

N600 Wireless Dual Band Gigabit Router Premium Edition WNDR3800

•     

A slide-on stand for your router

•     

AC power adapter (plug varies by region)

•     

A yellow Ethernet cable

•     

NETGEAR Installation Guide with cabling and router setup instructions

If any of the parts are incorrect, missing, or damaged, contact your NETGEAR dealer. Keep 
the carton, including the original packing materials, in case you need to return the product for 
repair. See 

Position Your Wireless Router 

on page

 

14 for information about where to place 

and how to position your router.

Slide-on router stand

N600 Wireless Router

Power adapter cord

Ethernet cable

Installation guide (not shown)

Figure 1. Review the box contents

Summary of Contents for WNDR3800

Page 1: ...350 East Plumeria Drive San Jose CA 95134 USA December 2011 202 10806 04 v1 0 N600 Wireless Dual Band Gigabit Router Premium Edition WNDR3800 User Manual...

Page 2: ...untries Check the list of phone numbers at http support netgear com app answers detail a_id 984 Trademarks NETGEAR the NETGEAR logo and Connect with Innovation are trademarks and or registered tradema...

Page 3: ...es and Security Settings 16 Types of Logins and Access 16 NETGEAR Genie Setup 17 Use NETGEAR Genie after Installation 18 Upgrade Router Firmware 18 Router Dashboard Basic Home Screen 19 Add Wireless D...

Page 4: ...os 49 Basic Settings 50 Add or Edit a Network Folder 51 ReadySHARE Cloud 52 ReadySHARE Printer 55 USB Control Center Utility 55 Control Center Configuration 57 USB Printer 57 Scan with a Multi Functio...

Page 5: ...Drive 84 Before You Back up a Large Amount of Data 85 Change the Partition Scheme 87 Chapter 8 Advanced Settings Advanced Wireless Settings 89 Wireless Repeating Function WDS 90 Wireless Repeating Fun...

Page 6: ...ing with the LEDs 115 Power LED Is Off or Blinking 115 LEDs Never Turn Off 115 Internet or Ethernet Port LEDs Are Off 116 Wireless LED Is Off 116 Cannot Log In to the Router 116 Cannot Access the Inte...

Page 7: ...iguring a home network This is because the router contains two different types of wireless radios to support connections on both 2 4 GHz and 5 0 GHz wireless links For help installing your new router...

Page 8: ...uter you can Control friends and family s access to each item stored on the USB device Invite new users to access the shared contents See ReadySHARE Cloud on page 52 ReadySHARE Printer ReadySHARE Prin...

Page 9: ...ows your TiVo to access media files stored on a USB device that is connected to your router The TiVo must be on the same network as the router This feature supports the following file formats Video Se...

Page 10: ...ETGEAR Installation Guide with cabling and router setup instructions If any of the parts are incorrect missing or damaged contact your NETGEAR dealer Keep the carton including the original packing mat...

Page 11: ...router in an area suitable for installation near an AC power outlet and accessible to the Ethernet cables for your wired computers See Position Your Wireless Router on page 14 for more information Ha...

Page 12: ...ice is connected or the Safely Remove Hardware button has been clicked and it is now safe to remove the attached USB device Internet Solid green An IP address has been received ready to transmit data...

Page 13: ...hernet port is for cabling the router to a cable or DSL modem The USB 2 0 port backward compatible to USB 1 0 1 1 can be used to attach a USB storage device Label The label on the bottom of the router...

Page 14: ...ur other devices to a minimum Away from electrical devices that are potential sources of interference such as ceiling fans home security systems microwaves PCs or the base of a cordless phone or 2 4 G...

Page 15: ...e cabling as described in the installation guide and in the previous chapter in this book This chapter contains the following sections Router Setup Preparation Types of Logins and Access NETGEAR Genie...

Page 16: ...to access the Internet When you start an Internet application your router automatically logs you in The ISP configuration information for your DSL account ISP login name and password Fixed or static I...

Page 17: ...in the address field for your browser to display the NETGEAR Genie screen See Use NETGEAR Genie after Installation on page 18 4 Follow the onscreen instructions to complete NETGEAR Genie setup NETGEA...

Page 18: ...letters Note The router user name and password are different from the user name and password for logging in to your Internet connection See Types of Logins and Access on page 16 for more information...

Page 19: ...in to the router Internet Set update and check the ISP settings of your router Wireless View or change the wireless settings for your router Attached Devices View the devices connected to your network...

Page 20: ...the bottom of the router 3 Enter the router password and click Connect The default router passphrase is located on the product label on the bottom of the router 4 Repeat steps 1 3 to add other wirele...

Page 21: ...This chapter explains the features available from the Genie Basic Home screen shown in the following figure This chapter contains the following sections Internet Setup Attached Devices Parental Contro...

Page 22: ...erver The default settings usually work fine If you have problems with your connection check the ISP settings 3 Click Apply to save your settings 4 Click Test to test your Internet connection If the N...

Page 23: ...re is no Internet activity from the LAN Entering a value of 0 zero means never log out Internet IP Address Get Dynamically from ISP Your ISP uses DHCP to assign your IP address Your ISP automatically...

Page 24: ...Ethernet cables Wireless devices have joined the wireless network number The order in which the device joined the network IP Address The IP address that the router assigned to this device when it join...

Page 25: ...you are automatically directed to the Internet where you can learn more about Live Parental Controls or download the application The following screen displays ReadySHARE USB Storage You can view info...

Page 26: ...ws the permissions and access controls on the network folder All no password the default allows all users to access the network folder The user name account name for All no password is guest The passw...

Page 27: ...ns settings and procedures are explained in the following sections 2 Make any changes that are needed and click Apply to save your settings 3 Set up and test your wireless devices and computers to mak...

Page 28: ...strongly recommends that you do not change this Channel This setting is the wireless channel used by the gateway Enter a value from 1 through 13 For products in the North America market only channels...

Page 29: ...ox is selected the wireless access point broadcasts its name SSID to all wireless stations Stations with no SSID can adopt the correct SSID for connections to this access point Enable Video Network 5G...

Page 30: ...t only trusted devices receive authorization to connect to your network Wi Fi Protected Access WPA has several options including pre shared key PSK encryption and 802 1x encryption for enterprises Thi...

Page 31: ...PA PSK clients get decent speed and security The product documentation for your wireless adapter and WPA client software should have instructions about configuring their WPA settings WPA WPA2 Enterpri...

Page 32: ...ough the Administration menu This chapter contains the following sections Setup Wizard WPS Wizard Setup Menu WAN Setup LAN Setup Quality of Service QoS Setup Some selections on the Advanced Home scree...

Page 33: ...u can run Setup Wizard from the Advanced tab of the Genie 1 Select Setup Wizard to display the following screen 2 Select either Yes or No I want to configure the router myself If you select No you are...

Page 34: ...The following screen lets you select the method for adding the WPS client a wireless device or computer You can use either the push button or PIN method 3 Select either Push Button or PIN Number To u...

Page 35: ...Setup menu The following selections are available Internet Setup This is a shortcut to the same Internet Setup screen that you can access from the dashboard on the Basic Home screen See Internet Setu...

Page 36: ...from the Internet select this check box Use this only as a diagnostic tool because it allows your router to be discovered Do not select this check box unless you have a specific reason Disable IGMP Pr...

Page 37: ...riggering screen Instead of discarding this traffic you can have it forwarded to one computer on your network This computer is called the default DMZ server To set up a default DMZ server do the follo...

Page 38: ...500 until the problem goes away The following table describes common MTU sizes and applications Table 2 Common MTU Sizes MTU Application 1500 The largest Ethernet packet size and the default value Thi...

Page 39: ...e designated private address range for use in private networks and should be suitable for most applications If your network has a requirement to use a different IP addressing scheme you can make those...

Page 40: ...ormation Both RIP 2B and RIP 2M send the routing data in RIP 2 format RIP 2B uses subnet broadcasting RIP 2M uses multicasting Use Router as a DHCP Server This check box is usually selected so that th...

Page 41: ...elected If this service is not enabled and no other DHCP server is available on your network you need to set your computers IP addresses manually or they will not be able to access the router Address...

Page 42: ...rt and background For an application to receive the benefits of WMM QoS both it and the client running that application have to have WMM enabled Legacy applications that do not support WMM and applica...

Page 43: ...d clicking either the Edit or Delete button You can also delete all of the rules by simply clicking the Delete All button 3 To add a priority rule scroll down to the bottom of the QoS Setup screen and...

Page 44: ...on or game 7 From the Priority list select the priority that this traffic should receive relative to other applications and traffic when accessing the Internet The options are Low Normal High and High...

Page 45: ...ority that this port s traffic should receive relative to other applications and traffic when accessing the Internet The options are Low Normal High and Highest 7 Click Apply to save this rule to the...

Page 46: ...traffic should receive relative to other applications and traffic when accessing the Internet The options are Low Normal High and Highest 6 Click Apply to save this rule to the QoS Policy list and re...

Page 47: ...es or DVD drives to the router USB port This chapter contains the following sections USB Drive Requirements ReadySHARE Access Safely Remove a USB Drive File Sharing Scenarios Basic Settings ReadySHARE...

Page 48: ...ves and flash drives require drivers to be loaded in to the PC before the PC can access the USB device Such USB devices will not work with the router ReadySHARE Access Once you have set up your router...

Page 49: ...d to log in to and pay for an external photo sharing site To share files with your friends and family 1 Insert your USB drive into the USB port on the router either directly or with a USB cable Comput...

Page 50: ...efault it is password The guest user account has no password On the FTP site the person receiving the files should use the guest user account and enter any password FTP requires that you type somethin...

Page 51: ...e your USB device in the router screens until you log out and then log back in again Add or Edit a Network Folder 1 You can access this feature by selecting Basic ReadySHARE Edit or Advanced USB Stora...

Page 52: ...friends and family members to access the shared contents on the USB device If your friends and family do not have a ReadySHARE Cloud account they will be invited to create one so they can access the...

Page 53: ...k the click here link and the following screen displays 2 Fill in the fields scroll down as necessary 3 Read the agreement and click the I accept Create my account button The following screen displays...

Page 54: ...are netgear com 2 Enter your ReadySHARE Cloud user name and password and then click the Log in button Note Note that the iPhone and Android phone apps are available to download The first time you log...

Page 55: ...inter driver contact the printer manufacturer to find and download the most recent printer driver software 3 Download the NETGEAR USB Control Center utility available at www netgear com landing en us...

Page 56: ...The device is available from the computer that you are using Waiting to Connect You need to connect to this device from the computer that you are using If this is the first time you are connecting yo...

Page 57: ...anguage Select the display language for this utility USB Printer The first time you use a printer you need to click Connect You might be asked to install the driver for this printer After the driver i...

Page 58: ...n feature of a multi function printer 1 Make sure that the printer s status shows as Available status 2 Click the Network Scanner button This activates the scanner window to perform scans USB Speaker...

Page 59: ...ting system that supports NetBIOS such as Microsoft Windows Access Method The access methods are described here Network Connection Enabled by default this connection allows all users on the LAN to hav...

Page 60: ...is shown the default share has been deleted and no other share for the root folder exists Click the link to change this setting Read Write Access Shows the permissions and access controls on the netw...

Page 61: ...rive Setting this device as a ReadyDLNA Media server enables playback of videos movies and pictures on DLNA UPnP AV compliant media players like Xbox360 Playstation and NETGEAR s Digital Entertainer L...

Page 62: ...dia Option to play back photos and music that reside on your PC or Mac right in your TiVo user interface To set up the WNDR3800 to work with TiVo 1 Select Advanced USB Storage Media Server 2 Make sure...

Page 63: ...B Storage 63 N600 Wireless Dual Band Gigabit Router Premium Edition WNDR3800 To play music or view photos 1 On the TiVo select TiVo Central Music Photos Showcases 2 Select what you want to play or wat...

Page 64: ...the TiVo Desktop accessory available at https www3 tivo com store accessories software do Specify Approved USB Devices For more security you can set up the router to share approved USB devices only T...

Page 65: ...connected USB device Connect the other USB device and repeat this process Connect to the USB Drive from a Remote Computer To connect to the USB drive from remote computers with a Web browser you have...

Page 66: ...unt name and password that has access rights to the USB drive The user name account name for All no password is guest 3 The directories of the USB drive that your account has access to are displayed f...

Page 67: ...basic firewall features of the router to prevent objectionable content from reaching the PCs and other devices connected to your network This chapter includes the following sections Keyword Blocking o...

Page 68: ...n 3 In the Keyword field enter a keyword or domain click Add Keyword and click Apply The Keyword list supports up to 255 entries Here are some sample entries Specify XXX to block http www badstuff com...

Page 69: ...Numbers Service numbers for other applications are typically chosen from the range 1024 to 65535 by the authors of the application Although the router already holds a list of many service port numbers...

Page 70: ...you know that the application uses either TCP or UDP select the appropriate protocol If you are not sure select Both 6 Enter the starting and ending port numbers If the application uses a single port...

Page 71: ...for blocking keywords and services Days to Block Select days on which you want to apply blocking by selecting the appropriate check boxes or select Every Day and select the check boxes for all days Ti...

Page 72: ...email address to which logs and alerts are sent in the Send to This Email Address field This email address is also used for the From address If you leave this field blank log and alert messages are n...

Page 73: ...on on upgrading or checking the status of your router over the Internet and Traffic Meter on page 112 for information on monitoring the volume of Internet traffic passing through your router s Interne...

Page 74: ...ck for new firmware and update your router 8 Select Advanced Administration Firmware Update to display the following screen Click Check 9 Click Check The router finds new firmware information if any i...

Page 75: ...t MAC Address The Media Access Control address This is the unique physical address being used by the Ethernet LAN port of the router IP Address The IP address being used by the Ethernet LAN port of th...

Page 76: ...atistics System Up Time The time elapsed since the router was last restarted Port The statistics for the WAN Internet and LAN Ethernet ports For each port the screen displays Status The link status of...

Page 77: ...tatus screen IP Address The IP address that is assigned to the router Subnet Mask The subnet mask that is assigned to the router Default Gateway The IP address for the default gateway that the router...

Page 78: ...el of the wireless port being used The default channel is Auto When Auto is selected the router will find the best operating channel available If you notice interference from nearby devices you can se...

Page 79: ...off Wireless Isolation Select this check box only if you want to prevent wireless connections to the router Allow guest to access My Local Network If selected any user who connects to this SSID can ac...

Page 80: ...on Manage the Configuration File The configuration settings of the WNDR3800 router are stored within the router in a configuration file You can back up save this file to your computer restore it or re...

Page 81: ...ory Settings button on the back of the router see Factory Default Settings on page 121 or you can click the Erase button in this screen Erase sets the user name to admin the password to password and t...

Page 82: ...way to recover the password if it is forgotten This recovery process is supported in Internet Explorer Firefox and Chrome browsers but not in the Safari browser To set up password recovery 1 Select t...

Page 83: ...e set up and go directly to the following section Access the Connected USB Hard Drive To set up Time Machine 1 Physically connect the USB hard drive to your Mac 2 On your Mac go to the magnifying glas...

Page 84: ...er and enter admin as the user name and password as the password Click Connect After connecting successfully you can list your connected devices Note that you see one extra device called admin wheneve...

Page 85: ...arge Amount of Data Before you back up a large amount of data with Time Machine NETGEAR recommends that you do the following to ensure a successful operation 1 Upgrade the operating system of the Mac...

Page 86: ...ke for Ethernet network access d Click the Back arrow to exit this screen Your changes will be saved 5 Modify your Security settings a From the Apple menu select System Preferences b From the View men...

Page 87: ...e set to either GUID or MBR To make sure the partition scheme is set to one of these supported schemes 1 Open the Disk Utility and select your USB drive 2 Select the Partition tab 3 Select Volume Sche...

Page 88: ...or unique situations such as when remote access from the Internet by IP or domain name is needed This chapter includes the following sections Advanced Wireless Settings Wireless Repeating Function WDS...

Page 89: ...mble Mode options are reserved for wireless testing and advanced configuration only Do not change these settings Transmit Power Control With the default setting of 100 the router uses the power level...

Page 90: ...lay the Wireless Card Access List screen On this screen you can restrict access to your network to specific devices based on their MAC address Sensitivity for ACS Channel Switch The clear channel sele...

Page 91: ...wireless mode Up to 54Mbps in the Wireless Settings screen Wireless Base Station The router acts as the parent access point bridging traffic to and from the child repeater access point as well as han...

Page 92: ...d to operate in the same LAN network address range as the access points Wireless Repeating Function Select Advanced Advanced Setup Wireless Repeating Function to view or change wireless repeater setti...

Page 93: ...is check box Disable Wireless Client Association If your router is the base station selecting this check box means that wireless clients cannot associate with it Only LAN client associations are allow...

Page 94: ...ction to set up the repeater unit to avoid conflicts with the wireless connection to the base station Note If you are using the WNDR3800 base station with a non NETGEAR router as the repeater you migh...

Page 95: ...rt forwarding and port triggering work and the differences between the two Remote Computer Access Basics When a computer on your network needs to access a computer on the Internet your computer sends...

Page 96: ...the incoming message your router checks its session table to determine whether there is an active session for port number 33333 Finding an active session the router then modifies the message to resto...

Page 97: ...the destination port number of 6667 your router creates an additional session entry to send any incoming port 113 traffic to your computer 5 The IRC server sends a return message to your router using...

Page 98: ...ur router The remote computer composes a Web page request message with the following destination information Destination address The IP address of www example com which is the address of your router D...

Page 99: ...forwarding is always active and does not need to be triggered Set Up Port Forwarding to Local Servers Using the port forwarding feature you can allow certain types of incoming traffic to reach server...

Page 100: ...IP Address field enter the last digit of the IP address of your local computer that will provide this service 4 Click Add The service appears in the list in the screen Add a Custom Service To define...

Page 101: ...the IP address of your local computer that will provide this service 8 Click Apply The service appears in the list in the Port Forwarding Port Triggering screen Editing or Deleting a Port Forwarding E...

Page 102: ...oking for a specified outbound trigger port When the router detects outbound traffic on that port it remembers the IP address of the local computer that sent the data The router then temporarily opens...

Page 103: ...selected after you configure port triggering port triggering is disabled However any port triggering configuration information you added to the router is retained even though it is not used 4 In the...

Page 104: ...e service appears in the Port Triggering Portmap table Dynamic DNS If your Internet service provider ISP gave you a permanently assigned IP address you can register a domain name and have that name li...

Page 105: ...ynamic DNS service providers whose names appear in the Service Provider list For example for DynDNS org select www dyndns org 2 Select the Use a Dynamic DNS Service check box 3 Select the name of your...

Page 106: ...ured your router two implicit static routes were created A default route was created with your ISP as the gateway and a second static route was created to your local network for all 192 168 1 x addres...

Page 107: ...ute is not reported in RIP 4 Select the Active check box to make this route effective 5 Type the destination IP address of the final destination 6 Type the IP subnet mask for this destination If the d...

Page 108: ...ols It can be up to 30 characters 2 Select the Turn Remote Management On check box 3 Under Allow Remote Access By specify the external IP addresses to be allowed to access the router s remote manageme...

Page 109: ...d the custom port number For example if your external address is 134 177 0 123 and you use port number 8080 enter http 134 177 0 123 8080 in your browser USB Settings For added security the router can...

Page 110: ...twork traffic Longer durations can compromise the freshness of the device status but can significantly reduce network traffic Advertisement Time to Live The time to live for the advertisement is measu...

Page 111: ...Advanced Setup IPv6 to display the following screen 2 Select the IPv6 connection type from the list Your Internet service provider ISP can provide this information If your ISP did not provide details...

Page 112: ...me No Limit No restriction is applied when the traffic limit is reached Download only The restriction is applied to incoming traffic only Both Directions The restriction is applied to both incoming an...

Page 113: ...you do not find the solution here check the NETGEAR support site at http support netgear com for product and contact information This chapter contains the following sections Quick Tips Troubleshooting...

Page 114: ...o the instructions in Factory Default Settings on page 121 Check Ethernet Cable Connections Make sure that the Ethernet cables are securely plugged in The Internet LED on the router is on if the Ether...

Page 115: ...to the connected device The LEDs on the front panel of the router can be used for troubleshooting Power LED Is Off or Blinking Make sure that the power cord is securely connected to your router and th...

Page 116: ...ter check the Ethernet connection between the computer and the router as described in the previous section Make sure that your computer s IP address is on the same subnet as the router If you are usin...

Page 117: ...ire PPP over Ethernet PPPoE or some other type of login If your ISP requires a login the login name and password might be set incorrectly Your ISP might check for your computer s host name Assign the...

Page 118: ...ral network time servers on the Internet Each entry in the log is stamped with the date and time of day Problems with the date and time function can include the following Date shown is January 1 2000...

Page 119: ...r to a LAN port on the router Then log in to the router and look on the dashboard on the Basic Home screen You can click the Wireless pane to view more details Be sure to configure both sections for 2...

Page 120: ...ion This appendix provides factory default settings technical specifications for the N600 Wireless Dual Band Gigabit Router Premium Edition WNDR3800 and links to related documents Factory Default Sett...

Page 121: ...it for the router to reboot The factory default settings are restored so that you can access the router from your Web browser using the factory defaults Table 4 WNDR3800 Router Default Configuration S...

Page 122: ...power Full Inbound communications coming in from the Internet Disabled bars all unsolicited requests Outbound communications going out to the Internet Enabled all Maximum wireless signal rate derived...

Page 123: ...55 022 CISPR 22 Class B C Tick N10947 LAN 10BASE T or 100BASE Tx or 1000BASE T RJ 45 WAN 10BASE T or 100BASE Tx or 1000BASE T RJ 45 Wireless Maximum wireless signal rate complies with the IEEE 802 11...

Page 124: ...00 328 2 4Ghz EN301 489 17 EN301 893 5Ghz EN60950 1 For complete DoC please visit the NETGEAR EU Declarations of Conformity website at http support netgear com app answers detail a_id 11621 EDOC in La...

Page 125: ...levante bepalingen van richtlijn 1999 5 EG Malti Maltese Hawnhekk NETGEAR Inc jiddikjara li dan Radiolan jikkonforma mal htigijiet essenzjali u ma provvedimenti ohrajn relevanti li hemm fid Dirrettiva...

Page 126: ...dition WNDR3800 complies with Part 15 Subpart B of FCC CFR47 Rules Operation is subject to the following two conditions This device may not cause harmful interference and This device must accept any i...

Page 127: ...duce po tential for harmful interference to co channel mobile satellite systems High power radars are allocated as primary users meaning they have priority of 5250 5350 MHz and 5650 5850 MHz and these...

Page 128: ...changes not saved router 118 clear channel selector 90 compliance 124 configuration file 80 81 configuring DMZ server 37 Dynamic DNS 105 NAT 36 port forwarding 99 port triggering 102 QoS 42 repeater...

Page 129: ...described 12 troubleshooting and 115 Internet port 33 75 Internet Relay Chat IRC 97 Internet service provider ISP account information 16 Basic Settings screen 22 login 16 Internet services blocking ac...

Page 130: ...nd photos 49 prioritizing traffic 42 Push N Connect 20 Q QoS Quality of Service 42 R radio wireless 89 range of wireless connections 14 ReadySHARE access 48 51 ReadySHARE Cloud 52 ReadySHARE Printer 5...

Page 131: ...defined services 69 V viewing logs 79 router status 75 W WAN IP address troubleshooting 117 WAN setup 36 Wi Fi Protected Setup WPS 20 34 devices adding 20 wireless channel 28 wireless connections 14 w...

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