You see a message like this one:
Pinging <IP address > with 32 bytes of data
If the path is working, you see this message:
Reply from < IP address >: bytes=32 time=NN ms TTL=xxx
If the path is not working, you see this message:
Request timed out
If the path is not functioning correctly, check to see if the following is correct:
•
Correct LAN subnet?
Verify that the IP addresses and LAN subnet for the access point and your computer
are correct. For more information, see Display the access point device, memory,
LAN, and WiFi status information on page 112.
•
Correct physical connections?
If the access point and computer are connected through a switch or hub, make sure
that the link LEDs are lit for the switch ports that are connected to the access point
and computer.
•
Correct software?
If you are using a wired connection to the access point, verify that the Ethernet card
driver software and TCP/IP software are both installed and configured on your
computer.
Test the path from a Windows-based computer to a remote
device
To test the path from a Windows-based computer that is connected to the access
point to a remote device:
1. From the Windows toolbar, click the Start button and select Run.
2. In the Windows Run window, type
ping -n 10
<IP address>
in which
<IP address>
is the IP address of a remote device such as your ISP DNS
server.
If the path is functioning correctly, messages display that are similar to those shown
in Test the LAN path from a Windows-based computer to the access point on page
133.
User Manual
134
Perform Diagnostics and
Troubleshooting
NETGEAR WiFi 6 AX1800/AX3600 Dual Band PoE/PoE+ Access Points, WAX214 and WAX218
