•
Make sure that you are using the correct login information. The user name is admin
and the password is the one that you specified the first time that you logged in. Make
sure that Caps Lock is off when you enter this information.
Changes are not saved in the local browser
UI
If you are logged in to the access point’s local browser UI and the access point does
not save the changes that you make on a page, do the following:
•
When entering configuration settings, always click the Save or Apply button before
moving to another page or tab. If you clicked the Save button, when you are ready
with entering configuration settings, click the Apply button to apply the configuration
settings. Otherwise, your changes are lost.
•
Click the Refresh or Reload button in the web browser. It is possible that the changes
occurred but that the old settings remain in the web browser’s cache.
Troubleshoot your network using the ping
utility of your computer or mobile device
Most network devices and routers contain a ping utility that sends an echo request
packet to the designated device. The device then responds with an echo reply. You can
troubleshoot a network using the ping utility in your computer or mobile device
Test the LAN path from a Windows-based computer to the
access point
You can ping the access point from a Windows-based computer to verify that the path
to your access point is set up correctly. You can do with a WiFi or wired connection to
the access point.
To ping the access point from a Windows-based computer:
1. From the Windows toolbar, click the Start button and select Run.
2. In the field provided, type ping followed by the IP address of the access point, as in
this example:
ping www.aplogin.net
3. Click the OK button.
User Manual
133
Perform Diagnostics and
Troubleshooting
NETGEAR WiFi 6 AX1800/AX3600 Dual Band PoE/PoE+ Access Points, WAX214 and WAX218
