Troubleshooting
105
VDSL Voice Gateway
•
The Power LED
is lit solid green.
•
The DSL Link LED is lit, indicating that a link has been established to the connected
device.
•
The 2.4 GHz LED
is lit solid green.
If the LEDs do not light as expected, use the LED behavior to troubleshoot the problem.
All LEDs Remain Lit
When the gateway is turned on, the LEDs light for about 10 seconds and then turn off. If all
the LEDs stay lit, a fault exists within the gateway.
If all LEDs are still lit one minute after power-up, try the following:
•
Unplug the gateway’s power adapter cord. Plug it in again and see if the gateway
recovers.
•
To return the gateway to its factory settings, press and hold the
Reset
button.
For more information, see
If the error persists, you might have a hardware problem.
Power LED Is Off or Blinking
If the Power LED
is off or blinking, try the following:
•
Make sure that the power adapter cord is securely connected to your gateway and
securely connected to a functioning power outlet.
•
Make sure that you are using the power adapter cord that came with your product.
•
If the Power LED blinks slowly and continuously, the gateway firmware is corrupted. This
situation can happen if a firmware upgrade is interrupted, or if the gateway detects a
problem with the firmware. If the error persists, you have a hardware problem.
Power LED Stays Amber
When the gateway is turned on, the Power LED
turns amber for about 20 seconds
and then turns green. If the LED does not turn green, the gateway has a problem.
If the Power LED is still amber one minute after you turn on power to the gateway, try the
following:
•
Unplug the gateway’s power adapter cord. Plug it in again and see if the gateway
recovers.
•
To return the gateway to its factory settings, press and hold the
Reset
button.
For more information, see
If the error persists, you might have a hardware problem.
