5
Here are a few common problems and likely causes:
More detailed information about troubleshooting can be found in “Troubleshooting” of
Reference Guide for the Model RT328 and Model RH348
ISDN Routers.
© 2000 by NETGEAR, Inc. All rights reserved.
Trademarks
NETGEAR™ is a trademark of Netgear, Inc. Windows® is a registered trademark of Microsoft Corporation. Other brand and product names are trademarks or registered trademarks of their respective holders.
Information is subject to change without notice. All rights reserved.
In the interest of improving internal design, operational function, and/or reliability, NETGEAR reserves the right to make changes to the products described in this document without notice.
NETGEAR does not assume any liability that may occur due to the use or application of the product(s) or circuit layout(s) described herein.
Certificate of the Manufacturer/Importer
It is hereby certified that the Model RT328 ISDN Router and Model RH348 ISDN Router have been suppressed in accordance with the conditions set out in the BMPT-AmtsblVfg 243/1991 and Vfg 46/1992. The
operation of some equipment (for example, test transmitters) in accordance with the regulations may, however, be subject to certain restrictions. Please refer to the notes in the operating instructions.
Federal Office for Telecommunications Approvals has been notified of the placing of this equipment on the market and has been granted the right to test the series for compliance with the regulations.
Federal Communications Commission (FCC) Compliance Notice: Radio Frequency Notice
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired operation.
Note:
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
•
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and receiver.
•
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
•
Consult the dealer or an experienced radio/TV technician for help.
EN 55 022 Statement
This is to certify that the Model RT328 ISDN Router and Model RH348 ISDN Router are shielded against the generation of radio interference in accordance with the application of Council Directive 89/336/EEC, Article
4a. Conformity is declared by the application of EN 55 022 Class B (CISPR 22).
Compliance is dependent upon the use of shielded data cables.
Canadian Department of Communications Radio Interference Regulations
This digital apparatus (Model RT328 ISDN Router and Model RH348 ISDN Router) do not exceed the Class B limits for radio-noise emissions from digital apparatus as set out in the Radio Interference Regulations of
the Canadian Department of Communications.
Règlement sur le brouillage radioélectrique du ministère des Communications
Cet appareil numérique (Model RT328 ISDN Router et Model RH348 ISDN Router) respecte les limites de bruits radioélectriques visant les appareils numériques de classe B prescrites dans le Règlement sur le brouillage
radioélectrique du ministère des Communications du Canada.
Symptom
Cause
Solution
FirstGear cannot find your router.
There may be a bad connection between your
router and your PC caused by an incorrect or
faulty cable.
Check the Ethernet connection between your
PC and router. The Link LED on your Ethernet
card and the corresponding port LED on the
router should be on.
Following the Quick Configuration procedure,
the ISDN test fails.
The ISDN configuration information might
be incorrect.
Look in the displayed trace for details. Check
your ISDN configuration information.
Following the Quick Configuration procedure,
the ISP test fails.
The ISP account phone number, login name, or
password might be incorrect.
Look in the displayed trace for details. Check
your ISP account phone number, login name,
and password.
Your router does not place a call when you
launch your browser.
Your PC might not have the router configured as
its TCP/IP gateway.
If your PC obtains its information from the
router by DHCP, reboot the PC and verify the
gateway address as described in
“
Verifying
TCP/IP Properties.
”
Your router does not place a call when you
launch your browser, or the call is placed and
you are unable to load any pages from the
Internet.
Your PC might not know any DNS
server addresses.
If you entered a DNS address during the Quick
Configuration process, reboot your PC and
verify the DNS address as described in
“
Verifying TCP/IP Properties.
”
Alternatively,
you can configure your PC manually with DNS
addresses as explained in
“
Configuring
TCP/IP.
”
(A DNS server is a host on the Internet that
translates Internet names such as www
addresses to numeric IP addresses. Typically,
your ISP provides the addresses of one or two
DNS servers for your use.)
Note:
Modifications to this device change it from the original state it was in when tested and may alter the device so that it no longer complies with FCC testing limitations for Class B digital
devices. According to FCC regulations, the user could be prohibited from operating this equipment if it is modified.
Troubleshooting Information
Troubleshooting Information
