December 2012
NETGEAR, the NETGEAR logo, and ProSafe® are registered trademarks of NETGEAR, Inc. in the United
States and/or other countries. Other brand and product names are trademarks or registered trademarks of their
respective holders. Information is subject to change without notice. © NETGEAR, Inc. All rights reserved.
Deploy the Access Point
1.
Disconnect the access point and position it where you plan to deploy it. The
best location is elevated such as wall or ceiling mounted, at the center of your
wireless coverage area, and within line of sight of all wireless devices.
2.
Connect an Ethernet cable from the Ethernet port on your access point to a
LAN port on your router, switch, or hub.
3.
Connect the power adapter to the access point and plug the power adapter into
a power outlet. The Power and LAN LEDs should light.
Tip:
The access point supports Power over Ethernet (PoE). If you have
a switch that provides PoE, you do not need to use the power adapter
to power the access point. This can be especially convenient when the
access point is installed in a high location far from a power outlet.
Verify Wireless Connectivity
1.
Using a computer or another wireless device, verify that you can establish a
wireless connection to the access point.
2.
Using a computer or another wireless device, verify Internet connectivity by
using a browser to connect to the Internet, or check for file and printer access
on your network.
Note:
If you cannot connect, see the troubleshooting tips on this page.
Troubleshooting Tips
This section provides some tips for correcting simple problems that you might
encounter. For more troubleshooting information, see the troubleshooting chapter in
the reference manual.
Problem
Cause
Possible Solution
No LEDs are lit
on the access
point.
The access
point has no
power.
• Make sure that the power cord is connected to the
access point and plugged in to a working power outlet
or power strip.
• Make sure that you are using the correct NETGEAR
power adapter supplied with your access point.
• If the access point is using PoE, make sure that the
PoE switch is providing power to the access point.
The LAN LED is
off.
There is a
hardware
connection
problem.
• Make sure that the cable connectors are securely
plugged in to the access point and to the network
device (hub, [PoE] switch, or router).
• Make sure that the network device is turned on.
The 2.4 GHz
LED, 5 GHz
LED, or both
are off.
The wireless
connection
does not work.
• If a WLAN LED stays off, disconnect the power
adapter from its power source and then plug it in again.
• Log in to the access point and verify that the radio or
radios are turned on.
• Contact NETGEAR if a WLAN LED remains off.
You cannot
configure the
access point
from a browser.
Multiple
causes.
• Make sure that the access point is correctly installed, it
is powered on, and the LAN connections are OK.
Check that the LAN LED is lit to verify that the Ethernet
connection is OK.
• Ensure that your computer is using an IP address in
the range of the access point. The access point default
IP address is 192.168.0.100 and the default subnet
mask is 255.255.255.0.
• Quit the browser, clear the cache, delete the cookies,
and launch the browser again.
Technical Support
After installing your device, locate the serial number on the label of your product and
use it to register your product at
https://my.netgear.com
. You must register your
product before you can use NETGEAR telephone support. NETGEAR recommends
registering your product through the NETGEAR website.
For product updates and web support, visit
http://support.netgear.com
.
NETGEAR recommends that you use only the official NETGEAR support
resources.
You can access the reference manual online at
http://downloadcenter.netgear.com
or through a link in the product’s user interface.
You cannot
access the
Internet or the
LAN from a
wireless device.
There is a
configuration
problem.
• You might not have restarted the wireless device to let
the TCP/IP changes take effect. Restart the computer.
• Make sure that the SSID and wireless security settings
of the wireless device are the same as those of the
access point.
• The wireless device might not have the correct TCP/IP
settings to communicate with the network. Restart the
wireless device and check that TCP/IP is set up
correctly for that network. In Windows, the usual setting
for Network Properties is to obtain an IP address
automatically.
• The access point default values might not work with
your network. Check the access point default
configuration against the configuration of other devices
in your network.
For information about changing the default values of the
access point, see the reference manual.
Problem
Cause
Possible Solution
