NETGEAR Orbi RBR350 User Manual Download Page 1

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User Manual

Orbi WiFi 6 Dual-band Mesh System

Orbi Router Model RBR350
Orbi Satellite Model RBS350

NETGEAR, Inc.
350 E. Plumeria Drive

December 2021

San Jose, CA 95134, USA

202-12112-02

Summary of Contents for Orbi RBR350

Page 1: ...User Manual Orbi WiFi 6 Dual band Mesh System Orbi Router Model RBR350 Orbi Satellite Model RBS350 NETGEAR Inc 350 E Plumeria Drive December 2021 San Jose CA 95134 USA 202 12112 02 ...

Page 2: ...d For regulatory compliance information including the EU Declaration of Conformity visit https www netgear com about regulatory See the regulatory compliance document before connecting the power supply For NETGEAR s Privacy Policy visit https www netgear com about privacy policy By using this device you are agreeing to NETGEAR s Terms and Conditions at https www netgear com about terms and conditi...

Page 3: ...nection using WPS 16 Types of logins 16 Router and satellite labels 16 Set up and manage with the NETGEAR Orbi app 17 Use a web browser to access the router 18 Use the automatic Internet setup option 18 Log in to the Orbi router web interface 20 Change the language 20 Chapter 3 Specify Your Internet Settings Use the Setup Wizard 22 Manually set up the Internet connection 22 Specify an Internet con...

Page 4: ...ons 49 Chapter 5 Specify Network Settings View or change WAN settings 52 Manage Dynamic DNS 53 Set up a new Dynamic DNS account 53 Specify a DNS account that you already created 54 Change the Dynamic DNS settings 55 Set up a default DMZ server 56 Change the router s device name 57 Change the LAN TCP IP settings 57 Use the router as a DHCP server 59 Disable the DHCP server feature in the router 60 ...

Page 5: ...on 87 View devices connected to the network 87 Edit device information on the Attached Devices page 88 View satellites connected to the network or edit satellite information 88 View satellites connected to the network 88 Edit satellite information that displays on the Attached Devices page 89 Monitor Internet traffic 90 Set your time zone adjust for daylight saving time or change the NTP server 91...

Page 6: ...ck VPN client Internet access in the router 114 Use a VPN tunnel to access your Internet service at home 114 Chapter 9 Troubleshooting Quick tips 117 Sequence to restart your network 117 WiFi settings 117 Network settings 117 The router and satellite do not sync 117 You cannot log in to the router 118 You cannot access the Internet 119 Troubleshoot Internet browsing 120 Troubleshoot PPPoE 121 Trou...

Page 7: ...r Orbi router web interface You can manage your Orbi satellite from the Orbi router web interface This chapter contains the following sections Orbi router overview Orbi satellite overview Connect your Orbi router Place your Orbi satellite Sync your Orbi satellite with your Orbi router For more information about the topics covered in this manual visit the support website at https www netgear com su...

Page 8: ...rmation see Orbi router front LED behavior on page 9 2 Sync button Use the Sync button to sync your router to your satellite if they don t sync automatically 3 Internet port Connect your Internet modem such as a cable modem or DSL modem to the router s Internet port 4 Ethernet ports You can use these ports to connect Ethernet devices such as a computer or gaming console to your router 5 DC Power c...

Page 9: ... behavior Description LED color The router is booting or someone pressed the Sync button Pulsing white The router is resetting to its factory default settings Solid white The router cannot connect to the Internet Solid magenta The router finished booting and is working normally Off Orbi router Power LED behavior A Power LED is located on the back of the Orbi router The following table describes th...

Page 10: ...your router if they don t sync automatically 3 Ethernet ports You can use these ports to connect Ethernet devices such as a computer or gaming console to your satellite 4 DC Power connector Connect the power adapter that came in your product package to the DC power connector 5 Power LED The Power LED lights when power is supplied to the satellite For more information see Orbi satellite Power LED b...

Page 11: ... fair The LED lights amber for three minutes and then turns off Amber The satellite failed to sync with the router Magenta The satellite synced with the router and is working normally Off Orbi satellite Power LED behavior A Power LED is located on the back of the Orbi satellite The following table describes the satellite s Power LED behavior Table 4 Satellite Power LED behavior Description LED col...

Page 12: ...ttery 2 Plug in and turn on your modem If your modem uses a battery backup put the battery back in 3 Connect your modem to the Internet port on your router with the Ethernet cable that came with your router 4 Connect the power adapter to your router and plug the power adapter into an outlet 5 If the Power LED does not light make sure that the power adapter is properly connected to your router and ...

Page 13: ...l and attempts to sync to the Orbi router The satellite LED lights one of the following colors Blue The Orbi router and satellite successfully synced and the connection between the router and satellite is good Amber The connection with the router is fair We recommend that you move the Orbi satellite closer to the Orbi router and try again 3 If the satellite LED lights magenta do the following a Un...

Page 14: ...cess the Router This chapter contains the following sections Connect to the network Types of logins Router and satellite labels Set up and manage with the NETGEAR Orbi app Use a web browser to access the router Change the language 14 ...

Page 15: ...or the first time you can connect to the router s WiFi network by scanning the QR code on your router with the camera app on your mobile device To scan the QR code with your camera app your mobile device must have iOS version 11 or later or Android version 10 or later You can also manually find and select the Orbi router s WiFi network from your WiFi enabled computer or mobile device To find and s...

Page 16: ... gave you logs you in to your Internet service Your service provider gave you this login information in a letter or some other way If you cannot find this login information contact your service provider WiFi network name and network key Your router and satellite are preset with the same WiFi network name SSID and network key password for WiFi access This information is on the router label and the ...

Page 17: ...r search for NETGEAR Orbi in the Apple App Store or Google Play Store For more information about the Orbi app visit https www netgear com home apps services orbi app Note If you do not want to use the NETGEAR Orbi app you can use the Orbi router web interface to set up your Orbi devices For more information about how to access your Orbi router web interface see Use a web browser to access the rout...

Page 18: ...can use a web browser to access the router and set up your router manually Before you start the setup process get your ISP information and make sure that the computers and devices in the network use the settings described here When your Internet service starts your Internet service provider ISP typically gives you all the information needed to connect to the Internet For DSL service you might need...

Page 19: ...nstructions The router connects to the Internet 5 If the browser does not display the web page do the following Make sure that the computer is connected to one of the four LAN Ethernet ports or over WiFi to the router Make sure that the router is receiving power and that its Power LED is lit Close and reopen the browser or clear the browser cache Browse to orbilogin com If the computer is set to a...

Page 20: ...itive The BASIC Home page displays Change the language By default the language is set as Auto To change the language 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the router admin user name and password The user name is admin The password is the one that you specified the first time that you logged ...

Page 21: ...low Orbi to detect the Internet connection when you first access the router with a web browser You can also customize or specify your Internet settings This chapter contains the following sections Use the Setup Wizard Manually set up the Internet connection Requirements for entering IPv6 addresses Change the MTU size 21 ...

Page 22: ...zard page displays 5 Select the Yes radio button If you select No you are taken to the Internet Setup page see Manually set up the Internet connection on page 22 6 Click the Next button The Setup Wizard searches your Internet connection for servers and protocols to determine your ISP configuration and checks your operation mode Manually set up the Internet connection You can view or change the rou...

Page 23: ...ddresses Use Static IP Address Enter the IP address IP subnet mask and the gateway IP address that your ISP assigned The gateway is the ISP router to which your router connects 9 Select a Domain Name Server DNS Address radio button Get Automatically from ISP Your ISP uses DHCP to assign your DNS servers Your ISP automatically assigns this address Use These DNS Servers If you know that your ISP req...

Page 24: ... 6 From the Internet Service Provider menu select the encapsulation method The selections are PPPoE PPTP or L2TP 7 In the Login field enter the login name your ISP gave you This login name is often an email address 8 In the Password field type the password that you use to log in to your Internet service 9 If your ISP requires a service name type it in the Service Name if Required field 10 From the...

Page 25: ...lect a Router MAC Address radio button Use Default Address Use the default MAC address Use Computer MAC Address The router captures and uses the MAC address of the computer that you are now using You must use the one computer that the ISP allows Use This MAC Address Enter the MAC address that you want to use 15 Click the Apply button Your settings are saved 16 Click the Test button to test your In...

Page 26: ...Detect so that the router detects the IPv6 type that is in use If your Internet connection does not use PPPoE DHCP or fixed but is IPv6 select Auto Config Your Internet service provider ISP can provide this information For more information about IPv6 Internet connection see the following sections Use auto detection for an IPv6 Internet connection on page 27 Use auto configuration for an IPv6 Inter...

Page 27: ...s WAN or Internet interface The number after the slash is the length of the prefix which is also indicated by the underline _ under the IPv6 address If no address is acquired the field displays Not Available Router s IPv6 Address on LAN This field shows the IPv6 address that is acquired for the router s LAN interface The number after the slash is the length of the prefix which is also indicated by...

Page 28: ... and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup IPv6 The IPv6 page displays 5 From the Internet Connection Type menu select Auto Config The page adjusts The router automatically detects the information in the following fields Router s IPv6 Address on WAN This field shows the IPv6 address that is acquired for the router s WAN or Internet interface The ...

Page 29: ...S Servers If you know that your ISP requires specific servers select this option Enter the IP address of your ISP s primary DNS server If a secondary DNS server address is available enter it also 9 Select an IP Address Assignment radio button Use DHCP Server This method passes more information to LAN devices but some IPv6 systems might not support the DHCv6 client function Auto Config This is the ...

Page 30: ...ion in the Router s IPv6 Address on LAN field This field shows the IPv6 address that is acquired for the router s LAN interface The number after the slash is the length of the prefix which is also indicated by the underline _ under the IPv6 address If no address is acquired the field displays Not Available 6 Select a Remote 6to4 Relay Router radio button Auto Your router uses any remote relay rout...

Page 31: ...ice provider s IPv4 network 6rd uses the service provider s own IPv6 address prefix This limits the operational domain of 6rd to the service provider s network and is under direct control of the service provider The IPv6 service provided is equivalent to native IPv6 The 6rd mechanism relies on an algorithmic mapping between the IPv6 and IPv4 addresses that are assigned for use within the service p...

Page 32: ...usts to display the correct settings in this section Router s IPv6 Address on LAN This field shows the IPv6 address that is acquired for the router s LAN interface The number after the slash is the length of the prefix which is also indicated by the underline _ under the IPv6 address If no address is acquired the field displays Not Available 6 Select an IPv6 Domain Name Server DNS Address radio bu...

Page 33: ...he router works as a Layer 2 Ethernet switch with two ports LAN and WAN Ethernet ports for IPv6 packets The router does not process any IPv6 header packets To set up a pass through IPv6 Internet connection 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name i...

Page 34: ... IPv6 address and prefix length of the router WAN interface Default IPv6 Gateway The IPv6 address of the default IPv6 gateway for the router s WAN interface Primary DNS Server The primary DNS server that resolves IPv6 domain name records for the router Secondary DNS Server The secondary DNS server that resolves IPv6 domain name records for the router Note If you do not specify the DNS servers the ...

Page 35: ...onnection with a DHCP server 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED...

Page 36: ... your ISP gave you a specific host name enter it here 8 Optional In the Domain Name If Required field enter a domain name You can type the domain name of your IPv6 ISP Do not enter the domain name for the IPv4 ISP here For example if your ISP s mail server is mail xxx yyy zzz type xxx yyy zzz as the domain name If your ISP provided a domain name type it in this field For example Earthlink Cable mi...

Page 37: ...e page adjusts The router automatically detects the information in the following fields Router s IPv6 Address on WAN This field shows the IPv6 address that is acquired for the router s WAN or Internet interface The number after the slash is the length of the prefix which is also indicated by the underline _ under the IPv6 address If no address is acquired the field displays Not Available Router s ...

Page 38: ... know that your ISP requires specific servers select this option Enter the IP address of your ISP s primary DNS server If a secondary DNS server address is available enter it also 10 Select an IP Address Assignment radio button Use DHCP Server This method passes more information to LAN devices but some IPv6 systems might not support the DHCv6 client function Auto Config This is the default setting...

Page 39: ...pen or displays only part of a web page you might need to change the MTU You use VPN and experience severe performance problems You used a program to optimize MTU for performance reasons and now you are experiencing connectivity or performance problems Note An incorrect MTU setting can cause Internet communication problems For example you might not be able to access certain websites frames within ...

Page 40: ...Table 5 Common MTU sizes Application MTU The largest Ethernet packet size This setting is typical for connections that do not use PPPoE or VPN and is the default value for NETGEAR routers adapters and switches 1500 Used in PPPoE environments 1492 Maximum size to use for pinging Larger packets are fragmented 1472 Used in some DHCP environments 1468 Used in PPTP environments or with VPN 1436 Typical...

Page 41: ...sections Activate and manage NETGEAR Armor using the Orbi app Allow or block access to your network Use keywords to block Internet sites Delete keywords that are used to block Internet sites Avoid blocking on a trusted computer Block services from the Internet Manage network access control lists Schedule when to block Internet sites and services Set up security event email notifications 41 ...

Page 42: ...plays 3 Follow the onscreen instructions to set up Armor Allow or block access to your network You can use access control to block access to your network To set up access control 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The password is the...

Page 43: ...g your network in the future after you apply these settings 7 To allow the computer or device you re currently using to continue to access the network select the check box next to your computer or device and click the Allow button 8 To view a list of allowed or blocked devices that are not connected click one of the following links View list of allowed devices not currently connected to the networ...

Page 44: ...main that you want to block For example Specify XXX to block http www badstuff com xxx html Specify com if you want to allow only sites with domain suffixes such as edu or gov Enter a period to block all Internet browsing access 7 Click the Add Keyword button The keyword is added to the keyword list The keyword list supports up to 32 entries 8 Click the Apply button Keyword blocking takes effect D...

Page 45: ...t be assigned a fixed IP address You can use the reserved IP address feature to specify the IP address See Manage reserved LAN IP addresses on page 61 To specify a trusted computer 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The password is t...

Page 46: ...ame and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Security Block Services The Block Services page displays 5 Specify when to block the services To block the services all the time select the Always radio button To block the services based on a schedule select the Per Schedule radio button For information about how to specify the schedule see Schedule when to block I...

Page 47: ...services for a range of computers with consecutive IP addresses on your network All lP Addresses Block services for all computers on your network 10 Click the Add button Your settings are saved Manage network access control lists You can use access control to block or allow access to your network To manage devices that are allowed or blocked 1 Launch a web browser from a computer or mobile device ...

Page 48: ...46 To schedule blocking 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Secu...

Page 49: ... ADVANCED Security E mail The E mail page displays 5 Select the Turn Email Notification On check box 6 In the Primary E mail Address field enter the email address to which logs and alerts are sent This email address is also used for the From address If this field is blank log and alert messages are not sent 7 In the Your Outgoing Mail Server field enter the name of your ISP outgoing SMTP mail serv...

Page 50: ...isit a blocked site 11 To send logs based on a schedule specify these settings From Send logs according to this schedule menu select the schedule type From the Day menu select the day From the Time menu select the time and select the am or pm radio button 12 Click the Apply button Your settings are saved Logs are sent automatically If the log fills before the specified time it is sent After the lo...

Page 51: ...P server Disable the DHCP server feature in the router Manage reserved LAN IP addresses Manage custom static routes Specify basic WiFi settings Change the WiFi password or security level Set up a guest WiFi network Change your region Use the router as a WiFi access point Set up router mode Generate a new backhaul password Set up a bridge for a port group or VLAN tag group Improve network connectio...

Page 52: ... circumstances Default DMZ Server This feature is sometimes helpful when you are playing online games or videoconferencing but it makes the firewall security less effective See Set up a default DMZ server on page 56 Respond to Ping on Internet Port This feature allows your router to be discovered Use this feature only as a diagnostic tool or if you have a specific reason Disable IGMP Proxying IGMP...

Page 53: ...onnect you can get a free account with a Dynamic DNS service that lets you use a domain name to access your home network To use this account you must set up the router to use Dynamic DNS Then the router notifies the Dynamic DNS service provider whenever its IP address changes When you access your Dynamic DNS account the service finds the current IP address of your home network and automatically co...

Page 54: ...ton 13 Follow the onscreen instructions to register for your NETGEAR Dynamic DNS service 14 To check that Dynamic DNS is enabled in the router click the Show Status button A message displays the Dynamic DNS status Specify a DNS account that you already created If you already own a Dynamic DNS account with NETGEAR No IP or Dyn you can set up the router to use your account To set up Dynamic DNS if y...

Page 55: ...gs are saved 13 To verify that your Dynamic DNS service is enabled in the router click the Show Status button A message displays the Dynamic DNS status Change the Dynamic DNS settings To change your settings 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name...

Page 56: ...nd discards incoming traffic from the Internet that is not a response to one of your local computers or a service that you configured in the Port Forwarding Port Triggering page Instead of discarding this traffic you can specify that the router forwards the traffic to one computer on your network This computer is called the default DMZ server To set up a default DMZ server 1 Launch a web browser f...

Page 57: ...ays 5 In the Device Name field type a new name 6 Click the Apply button Your settings are saved Change the LAN TCP IP settings The router is preconfigured to use private IP addresses on the LAN side and to act as a DHCP server The router s default LAN IP configuration is as follows LAN IP address 192 168 1 1 Subnet mask 255 255 255 0 These addresses are part of the designated private address range...

Page 58: ...7 Change the RIP settings Router Information Protocol RIP allows a router to exchange routing information with other routers a Select the RIP direction Both The router broadcasts its routing table periodically and incorporates information that it receives Out Only The router broadcasts its routing table periodically In Only The router incorporates the RIP information that it receives b Select the ...

Page 59: ...pecify the pool of IP addresses that the router assigns 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page...

Page 60: ...her device on your network as the DHCP server or specify the network settings of all your computers To disable the DHCP server feature in the router 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The password is the one that you specified the fi...

Page 61: ...nsitive The BASIC Home page displays 4 Select ADVANCED Setup LAN Setup The LAN Setup page displays 5 In the Address Reservation section of the page click the Add button 6 In the IP Address field type the IP address to assign to the computer or server The page adjusts 7 Choose an IP address from the router s LAN subnet such as 192 168 1 x 8 Type the MAC address of the computer or server Tip If the ...

Page 62: ...he reserved address 6 Click the Edit button The Address Reservation page displays 7 Change the settings 8 Click the Apply button Your settings are saved Delete a reserved IP address entry To delete a reserved address entry 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and passwor...

Page 63: ...this configuration if you try to access a device on the 134 177 0 0 network your router forwards your request to the ISP The ISP forwards your request to the company where you are employed and the company firewall is likely to deny the request In this case you must define a static route telling your router to access 134 177 0 0 through the ISDN router at 192 168 1 100 Here is an example The Destin...

Page 64: ...ake this route take effect 9 Type the IP address of the final destination 10 Type the IP subnet mask for this destination If the destination is a single host type 255 255 255 255 11 Type the gateway IP address This address must be on the same LAN segment as the router 12 Type a number from 2 through 15 as the metric value This value represents the number of routers between your network and the des...

Page 65: ...ic route To delete a static route 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADV...

Page 66: ...he user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select Wireless The Wireless Settings page displays 5 To change the network name SSID type a new name in the Name SSID field The name can be up to 32 characters long and it is case sensitive The default SSID is randomly gene...

Page 67: ...ent settings for your network Change the WiFi password or security level The router and satellite come preset with the same WiFi network name SSID and the same WiFi security You can find the SSID and password on the router label and on the satellite label If you log in to the router and change the WiFi settings the router automatically sends the new settings to the satellite We recommend that you ...

Page 68: ...g from 8 to 127 characters 7 Write down the new password and keep it in a secure place for future reference 8 Click the Apply button Your settings are saved Set up a guest WiFi network To set up a guest WiFi network 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the Orbi admin user name and password ...

Page 69: ...from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup Wireless Settings The Advanced Wirel...

Page 70: ...ANCED Advanced Setup Router AP Mode The Router AP Mode page displays 6 Select the AP Mode radio button The page adjusts 7 Select the IP address setting Get dynamically from existing router The other router on the network assigns an IP address to this router while this router is in AP mode Enable fixed IP settings on this device not recommended Use this setting if you want to manually assign a spec...

Page 71: ...plays 5 Select the Router Mode radio button The page adjusts 6 Click the Apply button Your settings are saved Generate a new backhaul password The backhaul password is a security key that is used in WiFi communication between the router and the satellite You can generate a new backhaul password After you generate a new backhaul password you must use the Sync button to build a new backhaul connecti...

Page 72: ... new VLAN tag groups to the bridge Note If your ISP provides directions on how to set up a bridge for IPTV and Internet service follow those directions Note This feature is only supported if the router is in router mode Set up a bridge for a port group If the devices that are connected to the router s Ethernet LAN port include an IPTV device your ISP might require you to set up a bridge for a port...

Page 73: ...ur ISP might require you to set up a bridge for a VLAN tag group for the router s Internet interface If you are subscribed to IPTV service the router might require VLAN tags to distinguish between the Internet traffic and the IPTV traffic A bridge with a VLAN tag group prevents packets that are sent between the IPTV device and the router s Internet port from being processed through the router s Ne...

Page 74: ...a wired Ethernet port If your device is connected to an Ethernet port on the router select the Ethernet port check box that corresponds to the Ethernet port on the router to which the device is connected You must select at least one Ethernet port You can select more than one port 9 Click the Add button The VLAN tag group is added 10 Click the Apply button Your settings are saved Improve network co...

Page 75: ...often the router broadcasts its UPnP information This value can range from 1 to 1440 minutes The default period is 30 minutes Shorter durations ensure that control points receive current device status at the expense of more network traffic Longer durations can compromise the freshness of the device status but can significantly reduce network traffic 7 Type the advertisement time to live in hops Th...

Page 76: ...9 To refresh the information in the UPnP Portmap Table click the Refresh button User Manual 76 Specify Network Settings Orbi WiFi 6 Dual band Mesh System ...

Page 77: ...er status and usage information Display Internet port statistics Check the Internet connection status View the satellite status View and manage logs of router activity View devices connected to the network or edit device information View satellites connected to the network or edit satellite information Monitor Internet traffic Set your time zone adjust for daylight saving time or change the NTP se...

Page 78: ...SIC Home page displays 4 Select ADVANCED Administration Firmware Update Online Update The Firmware Update page displays 5 Click the Check button The router checks to see if new firmware is available for the router and satellite 6 If new firmware is available click the Update All button The router locates and downloads the firmware for the router and satellite and begins the update Note To avoid th...

Page 79: ...date the firmware on your Orbi router For more information see Manually update router firmware on page 80 Manually update satellite firmware We recommend that you update your satellite s firmware before you update the router s firmware To manually update your satellite s firmware 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A ...

Page 80: ...ware WARNING Make sure that your satellite completes its firmware update before you update your router s firmware To manually update your router s firmware 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The password is the one that you specified...

Page 81: ...ord The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Administration Set Password The Set Password page displays 5 Type the old password and type the new password twice 6 To be able to reset the password select the Enable Password Reset check box We recomme...

Page 82: ... button Your settings are saved Reset the admin password If you set up the password reset feature you can recover your router admin password To reset your admin password 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Click the Cancel button If password reset is enabled you are prompted to enter the router ...

Page 83: ...connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Click the ADVANCED tab The ADVANCED Home page displays the router status Display Internet port statistics To...

Page 84: ...ived on this port since reset or manual clear Collisions The number of collisions on this port since reset or manual clear Tx B s The current transmission outbound bandwidth used on the WAN and LAN ports Rx B s The current reception inbound bandwidth used on the WAN and LAN ports Up Time The time elapsed since this port acquired the link Poll Interval The interval at which the statistics are updat...

Page 85: ... router DNS Server The IP address of the Domain Name Service server that provides translation of network names to IP addresses Lease Obtained The date and time when the lease was obtained Lease Expires The date and time that the lease expires 6 To release stop the Internet connection click the Release button 7 To renew the Internet connection click the Renew button 8 To exit the page click the Clo...

Page 86: ... that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Administration Logs The Logs page displays the following information Date and time ...

Page 87: ...ified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select Attached Devices The Attached Devices page displays the following information in the Connected Devices section Device Name This section displays the device model name type and IP address IP Address This section displays the device IP address The device s IP address can change...

Page 88: ...ed Devices The Attached Devices page displays 5 Select a connected device that displays on the page The Edit Device page displays 6 To change the device model enter a new model in the Device Model field 7 To change the device name enter a new name in the Device Name field 8 To change the device type select a device from the Device Type menu 9 Click the APPLY button Your settings are saved View sat...

Page 89: ...tion displays the satellite MAC address The unique MAC address for each satellite does not change Connection Type This section displays how the satellite is connected to the Orbi network through a wired Ethernet connection or 2G or 5G WiFi connection Connected Orbi This section displays the Orbi router or satellite that the satellite is connected to The Orbi router s or satellite s MAC address als...

Page 90: ...tings are saved Monitor Internet traffic Traffic metering allows you to monitor the volume of Internet traffic that passes through the router Internet port You can set limits for traffic volume To monitor Internet traffic 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password...

Page 91: ...mediately click the Restart Counter Now button 9 If you want the router to issue a warning message before the monthly limit of Mbytes or hours is reached in the Traffic Control section enter a numeric value By default the value is 0 and no warning message is issued 10 To stop the Internet connection when the limit is attained select the Disconnect and disable the Internet connection check box 11 C...

Page 92: ...lect another time zone from the menu 6 If you live in a region that observes daylight saving time select the Automatically adjust for daylight savings time check box 7 To change the NTP server select the Set your preferred NTP server radio button and specify the name or URL for the NTP server in the NTP server field 8 Click the Apply button Your settings are saved Manage the router configuration f...

Page 93: ...t to do this if you move the router to a different network To erase the configuration settings 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password...

Page 94: ... 5 Click the BROWSE button to find and select the cfg file 6 Click the RESTORE button The file is uploaded to the router and the router reboots WARNING Do not interrupt the reboot process Access your Orbi network from anywhere using the Orbi app The Anywhere Access feature on the Orbi app allows you to connect to your Orbi network when you re away from home and change its settings Before you can u...

Page 95: ...u can use port forwarding and port triggering to set up rules for Internet traffic You need networking knowledge to set up these features This chapter includes the following sections Manage port forwarding to a local server Manage port triggering 95 ...

Page 96: ...setting use the reserved IP address feature See Manage reserved LAN IP addresses on page 61 3 Launch a web browser from a computer or mobile device that is connected to your Orbi network 4 Enter orbilogin com A login window opens 5 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password ar...

Page 97: ...gering The Port Forwarding Port Triggering page displays 6 Leave the Port Forwarding radio button selected as the service type 7 Click the Add Custom Service button The Ports Custom Services page displays 8 In the Service Name field enter a descriptive name 9 In the Protocol menu select the protocol If you are unsure select TCP UDP 10 In the External Port range field enter the port numbers 11 Spec...

Page 98: ...ng radio button selected as the service type 6 In the table select the radio button next to the service name 7 Click the Edit Service button The Ports Custom Services page displays 8 Specify changes to any of the following settings Service Name Type the service name Protocol If you are unsure select TCP UDP External port range For the internal ports leave the Use the same port range for Internal p...

Page 99: ... your local network you can use port forwarding to allow web requests from anyone on the Internet to reach your web server To make a local web server public 1 Assign your web server either a fixed IP address or a dynamic IP address using DHCP address reservation In this example your router always gives your web server an IP address of 192 168 1 33 2 On the Port Forwarding Port Triggering page conf...

Page 100: ...the reply through the Internet to the computer or WiFi device that sent the web page request Manage port triggering Port triggering is a dynamic extension of port forwarding that is useful in these cases An application must use port forwarding to more than one local computer but not simultaneously An application must open incoming ports that are different from the outgoing port With port triggerin...

Page 101: ...Name field type a descriptive service name 8 In the Service User menu select Any or select Single address and enter the IP address of one computer Any This selection the default allows any computer on the Internet to use this service Single address This selection restricts the service to a particular computer Enter the IP address in the field that becomes available with this selection from the men...

Page 102: ...ort Forwarding Port Triggering page displays 5 Select the Port Triggering radio button The page adjusts 6 To disable port triggering select the Disable Port Triggering check box If this check box is selected the router does not use port triggering even if you specified port triggering settings 7 To change the time out period in the Port Triggering Timeout field enter a value up to 9999 minutes Thi...

Page 103: ...riggering rule and observing the destination port number of 6667 your router creates another session entry to send any incoming port 113 traffic to your computer 5 The IRC server sends a return message to your router using the NAT assigned source port for example port 33333 as the destination port The IRC server also sends an identify message to your router with destination port 113 6 When your ro...

Page 104: ...o set up and use VPN access This chapter includes the following sections Set up a VPN connection Specify VPN service in the router Install OpenVPN software Use a VPN tunnel on your Windows based computer Use VPN to access your Internet service at home Block VPN client Internet access in the router Use a VPN tunnel to access your Internet service at home 104 ...

Page 105: ...e that IP address to connect to your home network Specify VPN service in the router You must specify the VPN service settings in the router before you can use a VPN connection To specify the VPN service 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is a...

Page 106: ...ed computer Mac computer iOS device or Android device that you plan to use for VPN connections to your router Install OpenVPN software on your Windows based computer You must install this software on each Windows based computer that you plan to use for VPN connections to your router To install VPN client software on your Windows based computer 1 Launch a web browser from a computer or mobile devic...

Page 107: ...y downloads to download the OpenVPN client utility 9 In the Windows Installer section of the page double click the openVPN install xxx exe link 10 Download and install the Open VPN software on your computer click the openVPN install xxx exe file 11 Click the Next button 12 When prompted read the License Agreement and click the I Agree button 13 Leave the check boxes selected and click the Next but...

Page 108: ...ith Windows 64 bit system the VPN client is installed at C Programfiles OpenVPN config by default 18 For a client device with Windows modify the VPN interface name to NETGEAR VPN a On your computer go to the Networks page If you are using Windows 10 select Control Panel Network and Sharing Center Change adapter settings b In the local area connection list find the local area connection with the de...

Page 109: ...se sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup VPN Service The VPN Service page displays 5 Make sure that the Enable VPN Service check box is selected 6 Specify any VPN service settings on the page For more information see Specify VPN service in the router on page 105 7 Click the FOR MAC OS X button to download the OpenVPN configuration files 8 Visit https tunnelblick n...

Page 110: ...ox is selected 6 Specify any VPN service settings on the page For more information see Specify VPN service in the router on page 105 7 Click the FOR SMART PHONE button to download the OpenVPN configuration files 8 On your iOS device download and install the OpenVPN Connect app from the Apple app store 9 On your computer unzip the configuration files that you downloaded and send the files to your i...

Page 111: ...enVPN configuration files 8 On your Android device download and install the OpenVPN Connect app from the Google Play Store 9 On your computer unzip the configuration files that you downloaded and send the files to your Android device 10 Open the files on your Android device 11 Open the ovpn file using the OpenVPN Connect app For more information about using OpenVPN on your Android device visit htt...

Page 112: ... these settings see Change the LAN TCP IP settings on page 57 To open a VPN tunnel 1 Launch the OpenVPN application with administrator privileges Figure 5 The OpenVPN icon displays in the Windows taskbar TIP You can create a shortcut to the VPN program then use the shortcut to access the settings and select the run as administrator check box Then every time you use this shortcut OpenVPN automatica...

Page 113: ...tely through a VPN might be slower than accessing the Internet directly To allow VPN clients to use your home Internet service 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you logg...

Page 114: ...ive The BASIC Home page displays 4 Select ADVANCED Advanced Setup VPN Service The VPN Service page displays 5 Select the Enable VPN Service radio button 6 Scroll down to the Clients will use this VPN connection to access section and select the Home Network only radio button This is the default setting The VPN connection is only to your home network not to the Internet service for your home network...

Page 115: ...3 Right click the icon and select Connect 4 When the VPN connection is established launch your Internet browser User Manual 115 Use VPN to Access Your Network Orbi WiFi 6 Dual band Mesh System ...

Page 116: ...ere check the NETGEAR support site at netgear com support for product and contact information This chapter includes the following sections Quick tips The router and satellite do not sync You cannot log in to the router You cannot access the Internet Troubleshoot Internet browsing Troubleshoot PPPoE Troubleshoot WiFi connectivity Troubleshoot your network using the ping utility 116 ...

Page 117: ... router s access list Network settings Make sure that the network settings of the computer are correct Wired and wirelessly connected computers must use network IP addresses on the same network as the router The simplest way to do this is to configure each computer to obtain an IP address automatically using DHCP Some cable modem service providers require you to use the MAC address of the computer...

Page 118: ...gain If the sync keeps failing try moving the satellite to a different location that s closer to the router 6 Move the satellite to a new location and connect the satellite to a power source 7 At the new location check the satellite LED and make sure it lights blue If the satellite LED lights blue the satellite synced successfully If the satellite LED lights amber move the satellite closer to the ...

Page 119: ...b The ADVANCED Home page displays 7 Check that an IP address is shown for the Internet port If 0 0 0 0 is shown your router did not obtain an IP address from your Internet service provider ISP If your router cannot obtain an IP address from the ISP you can force your cable or DSL modem to recognize your new router by restarting your network For more information see Sequence to restart your network...

Page 120: ...r might not recognize any DNS server addresses A DNS server is a host on the Internet that translates Internet names such as www addresses to numeric IP addresses Typically your ISP provides the addresses of one or two DNS servers for your use If you entered a DNS address during the router s configuration restart your computer Alternatively you can configure your computer manually with a DNS addre...

Page 121: ...ns 6 Check the Connection Status window to see if your PPPoE connection is active and working If the router is not connected click the Connect button The router continues to attempt to connect indefinitely 7 If you cannot connect after several minutes the router might be set up with an incorrect service name user name or password or your ISP might be experiencing a provisioning problem Unless you ...

Page 122: ...ng utility that sends an echo request packet to the designated device The device then responds with an echo reply You can easily troubleshoot a network using the ping utility in your computer or workstation Test the LAN path to your router You can ping the router from your computer to verify that the LAN path to your router is set up correctly To ping the router from a Windows computer 1 From the ...

Page 123: ... from your computer to a remote device 1 From the Windows toolbar click the Start button and select Run 2 In the Windows Run window type ping n 10 IP address where IP address is the IP address of a remote device such as your ISP DNS server If the path is functioning correctly messages display that are similar to those shown in Test the LAN path to your router on page 122 If you do not receive repl...

Page 124: ...our computers Many broadband ISPs restrict access by allowing traffic only from the MAC address of your broadband modem Some ISPs additionally restrict access to the MAC address of a single computer connected to that modem If your ISP does this configure your router to clone or spoof the MAC address from the authorized computer User Manual 124 Troubleshooting Orbi WiFi 6 Dual band Mesh System ...

Page 125: ...A Factory Settings and Technical Specifications This appendix covers the following topics Factory settings Technical specifications 125 ...

Page 126: ...gs for Orbi router model RBR350 Table 6 Router factory default settings Default Setting Feature Router web interface login orbilogin com Login URL admin Login user name case sensitive password Default login password case sensitive Internet connection Use default hardware address WAN MAC address 1500 WAN MTU size Autosensing Port speed Local network LAN 192 168 1 1 LAN IP 255 255 255 0 Subnet mask ...

Page 127: ...ommunication See router label SSID name WPA2 PSK AES Security Enabled Broadcast SSID Auto Note Maximum wireless signal rate derived from IEEE Standard 802 11 specifications Actual throughput can vary Network conditions and environmental factors including volume of network traffic building materials and construction and network overhead lower actual data throughput rate Transmission speed United St...

Page 128: ...t settings Default Setting Feature Satellite web interface login IP address of the satellite Login URL admin Login user name case sensitive password Default login password case sensitive Internet connection Use default hardware address WAN MAC address 1500 WAN MTU size Autosensing Port speed Local network LAN 192 168 1 250 LAN IP 255 255 255 0 Subnet mask Disabled DHCP server Disabled DMZ GMT for ...

Page 129: ...nal rate derived from IEEE Standard 802 11 specifications Actual throughput can vary Network conditions and environmental factors including volume of network traffic building materials and construction and network overhead lower actual data throughput rate Transmission speed United States of America otherwise varies by region Country region Auto RF channel 2 4 GHz fronthaul Auto RF channel 2 4 GHz...

Page 130: ...ating humidity FCC Part 15 Subpart B Class B IECS 003 Class B EN 55032 EN 55035 Class B AS NZS CISPR 32 Class B Electromagnetic emissions Compatible with 10BASE T 100BASE TX 1000BASE T RJ 45 LAN Compatible with 10BASE T 100BASE TX 1000BASE T RJ 45 WAN Maximum wireless signal rate complies with the IEEE 802 11 standard Note Maximum wireless signal rate derived from IEEE Standard 802 11 specificatio...

Page 131: ...0 The following table shows the technical specifications for Orbi satellite model RBS350 Table 9 Satellite technical specifications Description Feature TCP IP and DHCP Data and routing protocols North America 120V 60 Hz input UK Australia 240V 50 Hz input Europe 230V 50 Hz input All regions output 12V 1 5A DC output Power adapter 5 7 x 7 0 x 2 4 in 144 78 x 177 8 x 60 96 mm Dimensions 1 17 lb 530 ...

Page 132: ...g n ax 2 4GHz 1024 QAM support Data encoding standards radio 1 IEEE 802 11a n ac ax 5GHz 1024 QAM support Data encoding standards radio 2 Limited by the amount of WiFi network traffic generated by each node typically 50 70 nodes 2 4 GHz 127 5 GHz fronthaul 127 Maximum number of computers per wireless network 2 412 2 472 GHz Europe ETSI Japan and China 2 412 2 462 GHz US 2 4 GHz operating frequency...

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NETGEAR Orbi RBR350, User Manual

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