Troubleshoot With the LEDs
You can use the LEDs on the front panel of the mobile router for troubleshooting.
Power LED Is Off
•
Make sure that the power adapter is securely connected to your mobile router and
securely connected to a working power outlet.
•
Check that you are using the power adapter that NETGEAR supplied for this product.
•
If the problem persists, contact technical support for help at
LEDs Never Turn Off
When the mobile router is turned on, the LEDs light for about 10 seconds and then turn
off. If all the LEDs stay on, this indicates a fault within the mobile router.
If all LEDs are still lit one minute after power-up, do the following:
•
Cycle the power to see if the mobile router recovers.
•
Press and hold the Reset button to return the mobile router to its factory settings.
For more information, see .
If the error persists, a hardware problem might be the asue. Contact technical support
at
Internet LED Is Off
If the Internet LED is off and the mobile router is connected to the cable television cable,
try the following:
•
Make sure that the coaxial cable connections are secure at the mobile router and at
the wall jack.
•
Make sure that your cable Internet provider provisioned your cable Internet service.
Your provider can verify that the signal quality is good enough for mobile router
service.
•
Remove any excessive splitters that are on your cable line.
User Manual
111
Troubleshooting
Orbi 5G WiFi 6 Mesh System
