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Step 9: Manage the switch................................................................34

Chapter 5 Troubleshooting

Troubleshooting chart.......................................................................36
PoE troubleshooting suggestions....................................................37
Additional troubleshooting suggestions.........................................37

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Insight Managed 8-Port Gigabit Ethernet Smart Cloud Switch with 2 SFP Fiber Ports

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Summary of Contents for GC110

Page 1: ...n Guide Insight Managed 8 Port Gigabit Ethernet Smart Cloud Switch with 2 SFP Fiber Ports and PoE on Model GC110P Only Models GC110 and GC110P NETGEAR Inc 350 E Plumeria Drive April 2020 San Jose CA 95134 USA 202 11953 02 ...

Page 2: ...ps www netgear com about privacy policy By using this device you are agreeing to NETGEAR s Terms and Conditions at https www netgear com about terms and conditions If you do not agree return the device to your place of purchase within your return period Do not use this device outdoors The PoE source is intended for intra building connection only Trademarks NETGEAR Inc NETGEAR and the NETGEAR Logo ...

Page 3: ... in a business environment 19 Connect PoE equipment for surveillance and security 20 Desktop switching 21 Chapter 4 Installation Step 1 Prepare the site 24 Step 2 Protect against electrostatic discharge 24 Step 3 Unpack the switch 25 Step 4 Install the switch 27 Install the switch on a flat surface 27 Wall mount the switch 27 Wall mount the switch vertically 28 Wall mount the switch horizontally 3...

Page 4: ...witch 34 Chapter 5 Troubleshooting Troubleshooting chart 36 PoE troubleshooting suggestions 37 Additional troubleshooting suggestions 37 4 Insight Managed 8 Port Gigabit Ethernet Smart Cloud Switch with 2 SFP Fiber Ports ...

Page 5: ...uch as WiFi access points VoIP phones and IP security cameras Model GC110P can supply up to 15 4W PoE IEEE 802 3af to each port with a maximum PoE power budget of 62W across all active PoE ports This hardware installation guide complements the installation guide that came with your switch The chapter serves as an introduction to the switch and includes the following sections Overview Features Safe...

Page 6: ...he serial number of the switch For more information see the NETGEAR knowledge base articles at netgear com support Insight Cloud portal Using the NETGEAR Insight Cloud portal you can set up the switch in the network perform advanced remote management monitor the switch analyze the switch and network usage and if necessary troubleshoot the switch and the network The Insight Cloud portal is availabl...

Page 7: ...ETGEAR Insight You can use the NETGEAR Insight app on your mobile device or the Insight Cloud portal from a web browser on your Windows based computer Mac or tablet By default the local browser UI is disabled and you cannot use it while the switch is managed by NETGEAR Insight You can install the switch freestanding on a desktop or wall mounted using the VESA standard mounting holes and supplied w...

Page 8: ...th IEEE standards IEEE 802 3 Ethernet IEEE 802 3u 100BASE T IEEE 802 3ab 1000BASE T IEEE 802 3z Gigabit Ethernet 1000BASE SX LX IEEE 802 1Q VLAN tagging IEEE 802 3x Full duplex flow control IEEE 802 3ad Link aggregation LAG with LACP IEEE 802 1ab LLDP IEEE 802 1p Class of Service QoS IEEE 802 1D Spanning Tree Protocol STP IEEE 802 1s Multiple Spanning Tree Protocol MSTP IEEE 802 1w Rapid Spanning ...

Page 9: ...hat fully conforms to the IEEE 802 3az standard Per port automatic change to a lower power mode when the port link is down Safety instructions and warnings Use the following safety guidelines to ensure your own personal safety and to help protect your system from potential damage To reduce the risk of bodily injury electrical shock fire and damage to the equipment observe the following precautions...

Page 10: ...er operate the product in a wet environment If the system gets wet see the appropriate section in your troubleshooting guide or contact your trained service provider Do not push any objects into the openings of your system Doing so can cause fire or electric shock by shorting out interior components Use the product only with approved equipment If applicable to your device allow the product to cool...

Page 11: ...able to your device the peripheral power cables are equipped with three prong plugs to help ensure proper grounding Do not use adapter plugs or remove the grounding prong from a cable If you must use an extension cable use a three wire cable with properly grounded plugs Observe extension cable and power strip ratings Make sure that the total ampere rating of all products plugged into the extension...

Page 12: ...2 Hardware Overview This chapter describes the switch hardware features The chapter includes the following sections Hardware description Switch hardware interfaces 12 ...

Page 13: ...k panel Model GC110 provides eight 10 100 1000BASE T RJ 45 ports and two dedicated Gigabit SFP fiber ports Model GC110P provides eight 10 100 1000BASE T RJ 45 PoE ports and two dedicated Gigabit SFP fiber ports Both models require DC power and come with an external power adapter The following figures show the back panels Figure 2 Back panel model GC110 Hardware Installation Guide 13 Hardware Overv...

Page 14: ...ng Model GC110P Eight independent 10 100 1000BASE T RJ 45 PoE ports each with a left LED that functions as the combined speed and activity LED and a right LED that indicates the PoE status see LEDs on page 15 3 Two dedicated Gigabit SFP fiber ports that can accept optional transceiver modules see SFP ports for fiber connectivity on page 16 with a single LED that functions as the combined link and ...

Page 15: ...ished Blinking amber The port is transmitting or receiving packets at 10 Mbps or 100 Mbps RJ 45 left LED Link speed and activity for Ethernet ports 1 to 8 Off The port is not delivering PoE power Solid green The port is delivering PoE power Solid amber A PoE fault occurred RJ 45 right LED PoE status for Ethernet ports 1 to 8 for model GC110P only Off No SFP module link is established Solid green A...

Page 16: ... crossover cable Determines whether the link to the attached device requires a normal connection such as when you are connecting the port to a computer or an uplink connection such as when you are connecting the port to a router switch or hub Automatically configures the RJ 45 port to enable communications with the attached device The Auto Uplink technology compensates for setting uplink connectio...

Page 17: ... NETGEAR Insight app to remove the switch from your network To restart or reset the switch or return the switch to its factory default settings 1 Insert a device such as a straightened paper clip into the opening 2 Do one of the following Restart the switch Press the Reset button for about two seconds Do not press the button for more than five seconds The switch restarts but retains its custom set...

Page 18: ...nections The switch can be used as your only network traffic distribution device for PoE on model GC110P and non PoE devices or with 10 Mbps 100 Mbps and 1 Gbps Ethernet and fiber hubs routers and switches This chapter includes the following sections PoE applications Desktop switching 18 ...

Page 19: ...the devices connected to the higher priority lower numbered PoE ports are supported first Although a device is listed as an 802 3af PoE powered device it might not require the maximum power limit that is specified by its IEEE standard Many devices require less power allowing all eight PoE ports to be active simultaneously when the devices correctly report their PoE class to the switch Connect PoE ...

Page 20: ...illance and security The following figure shows an example of how you can connect PoE and non PoE equipment to the switch for surveillance and security purposes In a small office or home office network the blue network icon represents a router that is connected to an Internet modem In such a setup you must connect one port on the switch to a LAN port on the router Hardware Installation Guide 20 Ap...

Page 21: ...office or home office network connect the switch to a router that in turn is connected to an Internet modem With 1 Gbps connections the switch always functions in full duplex mode Any switch port that is connected to a computer or file server can provide up to 2 Gbps bidirectional throughput In a small office or home office network the blue network icon represents a router that is connected to an ...

Page 22: ...Line Color Internet router or gateway Purple Network devices such as a server computers workstations and a ReadyNAS Black Hardware Installation Guide 22 Applications Insight Managed 8 Port Gigabit Ethernet Smart Cloud Switch with 2 SFP Fiber Ports ...

Page 23: ...d in the following sections Step 1 Prepare the site Step 2 Protect against electrostatic discharge Step 3 Unpack the switch Step 4 Install the switch Optional Step 5 Install SFP transceiver modules Step 6 Connect devices to the switch Step 7 Check the installation Step 8 Apply power and check the LEDs Step 9 Manage the switch 23 ...

Page 24: ...tters broadcast amplifiers power lines and fluorescent lighting fixtures Cabling Temperature Install the switch in a dry area with an ambient temperature between 32ºF and 122ºF 0ºC and 50ºC Keep the switch away from heat sources such as direct sunlight warm air exhausts hot air vents and heaters Operating humidity The maximum relative humidity of the installation location must not exceed 90 percen...

Page 25: ...n an antistatic container or package Handle all sensitive components in a static safe area If possible use antistatic floor pads workbench pads and an antistatic grounding strap Step 3 Unpack the switch The following figures show the package contents Figure 7 Switch package contents model GC110 Description Letter GC110 switch a Power cord b Category 5e Cat 5e flat Ethernet cable c Wall mounting sc...

Page 26: ...all straps securing the container 2 Unpack the hardware from the boxes by carefully removing the hardware and placing it on a secure and clean surface 3 Remove all packing material 4 Verify that the package contains the following items Switch of the correct model For model GC110 a DC power adapter localized to the country of sale For model GC110P a DC power adapter with a removable power cord loca...

Page 27: ...ch on a flat surface Stick one rubber footpad on each of the four concave spaces on the bottom of the switch The rubber footpads cushion the switch against shock and vibrations They also provide ventilation space between stacked switches Wall mount the switch The bottom panel of the switch provides four VESA mount holes that allow you to mount the switch to a wall The switch ships with wall mount ...

Page 28: ...esents 75 mm 3 Drill holes into the wall for four anchors in which you will insert M4 x L25 mm screws The screws and anchors are in the switch package 4 Insert the anchors into the wall and tighten the screws with a No 2 Phillips screwdriver Leave about 6 mm inch of each screw protruding from the wall so that you can insert the screws into the holes on the bottom of the switch 5 Line up the holes ...

Page 29: ...eft the cables will be on the left You can also mount the switch with the back panel facing right the cables will be on the right Hardware Installation Guide 29 Installation Insight Managed 8 Port Gigabit Ethernet Smart Cloud Switch with 2 SFP Fiber Ports ...

Page 30: ...nto the wall for four anchors in which you will insert M4 x L25 mm screws The screws and anchors are in the switch package 4 Insert the anchors into the wall and tighten the screws with a No 2 Phillips screwdriver Leave about 6 mm inch of each screw protruding from the wall so that you can insert the screws into the holes on the bottom of the switch 5 Line up the holes on the bottom panel of the s...

Page 31: ... the bottom Mount the switch to a pole or another surface You can use an off the shelf 75 mm VESA standard mount to secure the switch to a pole or another surface The bottom panel of the switch provides four mount holes that are VESA compliant Hardware Installation Guide 31 Installation Insight Managed 8 Port Gigabit Ethernet Smart Cloud Switch with 2 SFP Fiber Ports ...

Page 32: ...evices to the switch The following procedure describes how to connect devices to the switch s RJ 45 ports The switch supports Auto Uplink technology which allows you to attach devices using either straight through or crossover cables Use a Category 5 Cat 5 Cat 5e or Cat 6 cable that is terminated with an RJ 45 connector Note Ethernet specifications limit the cable length between the switch and the...

Page 33: ...is not controlled by a wall switch which can turn off power to the switch To apply power 1 Connect the plug of the DC power adapter to the DC power receptacle on the back of the switch 2 Plug the DC power adapter into a power source such as a wall socket or power strip 3 Check to see that the LEDs on the switch light correctly When you apply power the Power LED on the switch front panel lights and...

Page 34: ... features and also improves the efficiency of the switch which results in the improvement of its overall performance as well as the performance of the network After you power on the switch for the first time you can configure the switch using the NETGEAR Insight app For very advanced configurations you can use the local browser UI For more information about managing the switch see the installation...

Page 35: ...ooting This chapter provides information about troubleshooting the switch The chapter includes the following sections Troubleshooting chart PoE troubleshooting suggestions Additional troubleshooting suggestions 35 ...

Page 36: ...d LED and an individual activity LED are off when the port is connected to a device Break the loop by making sure that only one path exists from any networked device to any other networked device After you connect to the local browser UI you can configure the Spanning Tree Protocol STP to prevent network loops One possible cause is that a broadcast storm occurred and that a network loop redundant ...

Page 37: ...5 4W for a PoE connection The PoE current on the port exceeded the classification limit of the PD Restart the switch to see if the condition resolves itself The PoE voltage of the port is outside the range that the switch permits Additional troubleshooting suggestions If the suggestions in the troubleshooting chart do not resolve the problem see the following troubleshooting suggestions Network ad...

Page 38: ...link supports autonegotiation If the device does not support autonegotiation the switch determines only the speed correctly and the duplex mode defaults to half duplex The Gigabit Ethernet ports negotiate speed duplex mode and flow control if the attached device supports autonegotiation Hardware Installation Guide 38 Troubleshooting Insight Managed 8 Port Gigabit Ethernet Smart Cloud Switch with 2...

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