NETGEAR GA620 - PCI Fiber Card, Reference Manual

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Reference Guide for the Model GA620 Gigabit Ethernet Card
Troubleshooting 5-3
If the test results indicate a possible problem, try reinstalling the card or moving it to a
different slot or to a different system. Then run the DDTP tests again. If the card still fails,
contact Customer Support.
Checking the Port LEDs
Before the LEDs on the card ports can provide troubleshooting information, connect the card to
the network and install the network drivers for your particular operating system.
The Model GA620 Gigabit Ethernet Card has two status LEDs. Table 5-1 describes the operation
of these LEDs.
Using a Troubleshooting Checklist
If you need to test the network card further, check the following items:
• Inspect all cables and connections. Check the length and rating of the cable. Make sure that the
cable segment is compliant with the requirements shown in Table 2-3 on page 2-5.
• Connect the network card to a different network port and run the tests again. If successful, the
original network port may be defective or improperly configured.
• Check the network card installation by reviewing Chapter 2, “Hardware Installation.” Make
sure that the network card is properly seated in a PCI slot. Check for specific hardware
problems, such as broken traces or loose/broken solder connections.
• Check the configuration settings and change them if they are in conflict with another device.
• Make sure that your system is using the latest BIOS.
Table 5-1. Port LED Activity
LED State Description
DATA Blinking or On
Off Data is detected on the port.
No data is detected on the port.
LINK Blinking slowly
On
Off The port is disabled.
A good link exists on the port.
No link exists on the port. There could be a bad cable, a bad
connector, or a configuration mismatch.