NETGEAR EX6250v2 User Manual Download Page 61 | Manualshive

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NETGEAR EX6250v2 User Manual Download Page 61

5

FAQs and Troubleshooting

This chapter contains the following topics:
• FAQs
• Find the Extender’s IP address
• Cannot connect to the extender
• Cannot join a WiFi network and receive an error message
• Cannot access mywifiext.net
• Cannot connect to extender using the Nighthawk app

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Summary of Contents for EX6250v2

Page 1: ...User Manual AC1750 WiFi Mesh Extender Model EX6250v2 NETGEAR Inc 350 E Plumeria Drive February 2021 San Jose CA 95134 USA 202 12169 01 ...

Page 2: ...nload For regulatory compliance information including the EU Declaration of Conformity visit https www netgear com about regulatory See the regulatory compliance document before connecting the power supply For NETGEAR s Privacy Policy visit https www netgear com about privacy policy By using this device you are agreeing to NETGEAR s Terms and Conditions at https www netgear com about terms and con...

Page 3: ... device to the extender network using WPS 18 Log in to the extender after installation 19 Run the Smart Setup installation 19 Chapter 3 Maintain and monitor the extender Change the extender login user name and password 22 Turn password protection off and on 23 Recover a forgotten user name or password 24 Automatically adjust for daylight saving time 25 Manually set the extender clock 26 Back up an...

Page 4: ...d 49 Use WPS with the PIN method 50 Deny access to a computer or WiFi device 52 Set up an access schedule 53 Change the extender s device name 54 Set up the extender to use a static IP address 55 Configure a router with advanced MAC settings to work with your extender 56 Enable FastLane technology 57 Enable or disable 20 40 MHz coexistence 59 Chapter 5 FAQs and Troubleshooting FAQs 62 Find the Ext...

Page 5: ...ge and speed delivering dual band WiFi This chapter covers the following topics LEDs Side and bottom panels When to Use Your Extender How the Extender Works Note For more information about the topics covered in this manual visit the support website at support netgear com 5 ...

Page 6: ...s being established Off WiFi security isn t enabled WPS LED This LED indicates the WiFi connection between the extender and the router Solid green Best connection Solid amber Good connection Solid red Poor connection Off No connection Router Link LED This LED indicates the connection between the extender and a WiFi enabled computer or mobile device Solid green Best connection Solid amber Good conn...

Page 7: ... Off button Press the Power On Off button to provide power to the extender The Power LED lights green when the extender is ready 3 WPS button Use this button to connect WPS enabled devices to the extender 4 Access Point Extender switch Use this switch to set your extender in access point mode or extender mode To use your extender in access point mode set the switch to Access Point To use your exte...

Page 8: ...i router The extender performs two main jobs The extender connects to a working WiFi network When the extender connects over WiFi to an existing network it functions as a network client similar to how a WiFi device connects to a network The extender acts as an access point for WiFi devices The extender broadcasts its own WiFi network that WiFi devices can join In its role as an access point the ex...

Page 9: ... covers the following topics Install your extender in extender mode Install your extender in access point mode Connect a device to the extender network Log in to the extender after installation Run the Smart Setup installation 9 ...

Page 10: ...k To extend the range of your WiFi network you must connect the extender to your existing WiFi network Note If your router s WiFi security is set to WPA enterprise or WPA2 enterprise your extender can t connect to your router You must change your router s WiFi security setting You can connect the extender in one of two ways Connect with the NETGEAR Nightawk app For more information see Connect wit...

Page 11: ...led NETGEAR_EXT 3 Launch the Nighthawk app 4 Follow the step by step instructions to set up your extender 5 When you re done with the installation unplug the extender and move it to a new location about halfway between your router and the area with a poor WiFi signal The location that you choose must be within the range of your existing WiFi router network 6 Use the Router Link LED to help you cho...

Page 12: ...on page 13 To use WPS to connect the extender to your WiFi router 1 Press the WPS button on the extender The WPS LED blinks 2 Within two minutes press the WPS button on your router or access point When the extender connects to your existing WiFi network the WPS LED on the extender lights solid green and the Router Link LED lights If the Router Link LED lights solid green the connection between you...

Page 13: ...ntil the Router Link LED lights amber or green 7 Connect your WiFi enabled computer or mobile device to the extended network Your extender uses the same WiFi name as your router based on the WiFi band that it connects to first Extender WiFi name for 2 4 GHz and 5 GHz Extender connects to this network first Dual band router WiFi names MyWiFiExample MyWiFiExample MyWiFiExample MyWiFiExample 5G MyWiF...

Page 14: ...puter 3 Launch web browser 4 Enter http www mywifiext net The NETGEAR installation assistant displays 5 Follow the prompts to connect your extender to your existing WiFi network 6 When you re done with the installation Unplug the extender and move it to a new location about halfway between your router and the area with a poor WiFi signal The location that you choose must be within the range of you...

Page 15: ... two minutes If the Power LED does not light press the Power On Off button on the extender 5 Connect a computer or mobile device to the extender using a WiFi or Ethernet connection WiFi connection to the extender Connect your computer to your extender with a WiFi connection a On your WiFi enabled computer or mobile device open the WiFi connection manager and connect to the extender network called ...

Page 16: ... Ethernet port on your router b Use another Ethernet cable to connect your extender s Ethernet port to another Ethernet port on your router c Launch a web browser and visit www mywifiext net The NETGEAR installation assistant displays d Follow the prompts to set up your extender in access point mode At the end of the installation the NETGEAR installation assistant displays the extender s WiFi netw...

Page 17: ... WiFi Network Name Router or Extender WiFi Network MyWiFiExample Router 2 4 GHz WiFi network name MyWiFiExample 5G Router 5 GHz WiFi network name MyWiFiExample Extender 2 4 GHz Extended WiFi network name MyWiFiExample Extender 5 GHz Extended WiFi network name If your extender connects to the router s 5 GHz WiFi band your extender uses your router s 5 GHz WiFi settings for both its networks Table 4...

Page 18: ...connect a wired device to the extender using an Ethernet cable Figure 5 Ethernet enabled device connected to the extender Connect a device to the extender network using WPS For help with the WPS button on your WPS enabled device check the instructions or online help that came with that device Some older equipment cannot use WPS To connect to the extender using a WPS connection 1 Press the WPS butt...

Page 19: ...nder s IP address for example http 192 168 1 3 For more information about how to find your extender s IP address see Find the Extender s IP address on page 63 Login page displays 3 Enter your admin user name and password and click the LOG IN button The Status page displays Run the Smart Setup installation You can use the Smart Setup to change the extender settings This is an easy way to connect th...

Page 20: ...ndroid devices http extender s IP address for example http 192 168 1 3 For more information about how to find your extender s IP address see Find the Extender s IP address on page 63 A login page displays 3 Enter your admin user name and password and click the LOG IN button The Status page displays 4 Click the SMART SETUP button 5 Follow the prompts User Manual 20 Get started AC1750 WiFi Mesh Exte...

Page 21: ...tection off and on Recover a forgotten user name or password Automatically adjust for daylight saving time Manually set the extender clock Back up and manage the extender configuration Return the extender to its factory default settings Update the extender firmware Restart the extender from the extender web interface Turn the LEDs On or Off 21 ...

Page 22: ... mywifiext local Android devices http extender s IP address for example http 192 168 1 3 For more information about how to find your extender s IP address see Find the Extender s IP address on page 63 A login page displays 3 Enter your admin user name and password and click the LOG IN button The Status page displays 4 If your browser displays the Menu icon click it The extender menu displays 5 Sel...

Page 23: ...rowser If you enabled the One WiFi Name feature enter one of the following URLs Windows based computers http mywifiext or http mywifiext local Mac computers iOS devices and Linux devices http mywifiext local Android devices http extender s IP address for example http 192 168 1 3 For more information about how to find your extender s IP address see Find the Extender s IP address on page 63 A login ...

Page 24: ...uter or mobile device that is connected to your extender network 2 Log in to your extender If you did not enable the One WiFi Name feature enter http www mywifiext net in the address field of the browser If you enabled the One WiFi Name feature enter one of the following URLs Windows based computers http mywifiext or http mywifiext local Mac computers iOS devices and Linux devices http mywifiext l...

Page 25: ...re enter one of the following URLs Windows based computers http mywifiext or http mywifiext local Mac computers iOS devices and Linux devices http mywifiext local Android devices http extender s IP address for example http 192 168 1 3 For more information about how to find your extender s IP address see Find the Extender s IP address on page 63 A login page displays 3 Enter your admin user name an...

Page 26: ...ces http mywifiext local Android devices http extender s IP address for example http 192 168 1 3 For more information about how to find your extender s IP address see Find the Extender s IP address on page 63 A login page displays 3 Enter your admin user name and password and click the LOG IN button The Status page displays 4 If your browser displays the Menu icon click it The extender menu displa...

Page 27: ... enable the One WiFi Name feature enter http www mywifiext net in the address field of the browser If you enabled the One WiFi Name feature enter one of the following URLs Windows based computers http mywifiext or http mywifiext local Mac computers iOS devices and Linux devices http mywifiext local Android devices http extender s IP address for example http 192 168 1 3 For more information about h...

Page 28: ...ttp www mywifiext net in the address field of the browser If you enabled the One WiFi Name feature enter one of the following URLs Windows based computers http mywifiext or http mywifiext local Mac computers iOS devices and Linux devices http mywifiext local Android devices http extender s IP address for example http 192 168 1 3 For more information about how to find your extender s IP address see...

Page 29: ... the extender to factory default settings To reset the extender to factory default settings you can either use the Factory Reset button on the side of the extender or log in to the extender and reset it Use the Reset button on the extender CAUTION This process erases any settings that you configured in the extender To use the Reset button to return the extender to its factory default settings 1 In...

Page 30: ...es http extender s IP address for example http 192 168 1 3 For more information about how to find your extender s IP address see Find the Extender s IP address on page 63 A login page displays 3 Enter your admin user name and password and click the LOG IN button The Status page displays 4 If your browser displays the Menu icon click it The extender menu displays 5 Select Settings Other The Other S...

Page 31: ...ress field of the browser If you enabled the One WiFi Name feature enter one of the following URLs Windows based computers http mywifiext or http mywifiext local Mac computers iOS devices and Linux devices http mywifiext local Android devices http extender s IP address for example http 192 168 1 3 For more information about how to find your extender s IP address see Find the Extender s IP address ...

Page 32: ... http www mywifiext net in the address field of the browser If you enabled the One WiFi Name feature enter one of the following URLs Windows based computers http mywifiext or http mywifiext local Mac computers iOS devices and Linux devices http mywifiext local Android devices http extender s IP address for example http 192 168 1 3 For more information about how to find your extender s IP address s...

Page 33: ... from a computer or mobile device that is connected to your extender network 2 Log in to your extender If you did not enable the One WiFi Name feature enter http www mywifiext net in the address field of the browser If you enabled the One WiFi Name feature enter one of the following URLs Windows based computers http mywifiext or http mywifiext local Mac computers iOS devices and Linux devices http...

Page 34: ...ifiext or http mywifiext local Mac computers iOS devices and Linux devices http mywifiext local Android devices http extender s IP address for example http 192 168 1 3 For more information about how to find your extender s IP address see Find the Extender s IP address on page 63 A login page displays 3 Enter your admin user name and password and click the LOG IN button The Status page displays 4 I...

Page 35: ...Your settings are saved User Manual 35 Maintain and monitor the extender AC1750 WiFi Mesh Extender ...

Page 36: ...adcast to create a hidden network Disable or enable the WiFi radios Change the WiFi speed Set up a guest WiFi network Use WPS to add a computer to the extender s WiFi network Deny access to a computer or WiFi device Set up an access schedule Change the extender s device name Set up the extender to use a static IP address Configure a router with advanced MAC settings to work with your extender Enab...

Page 37: ... WiFi Name feature and your router s 2 4 GHz and 5 GHz networks use different network names you cannot enable the Smart Connect feature To enable or disable the One WiFi Name feature 1 Launch a web browser from a computer or mobile device that is connected to your extender network 2 Log in to your extender If you did not enable the One WiFi Name feature enter http www mywifiext net in the address ...

Page 38: ...sable the One WiFi Name feature If you disable this feature you can set a new SSID and password for the extender s 2 4 GHz and 5 GHz networks in the Network Name SSID and WiFi Password fields on this page 7 Click the SAVE button Your settings are saved Enable or disable Smart Connect The Smart Connect feature selects the fastest WiFi band for your WiFi devices to connect to To enable Smart Connect...

Page 39: ... IP address on page 63 A login page displays 3 Enter your admin user name and password and click the LOG IN button The Status page displays 4 If your browser displays the Menu icon click it The extender menu displays 5 Select Settings Wireless The WiFi Settings page displays 6 Select the Yes or No radio button to enable or disable Smart Connect Yes Select the Yes radio button to enable Smart Conne...

Page 40: ...f the following URLs Windows based computers http mywifiext or http mywifiext local Mac computers iOS devices and Linux devices http mywifiext local Android devices http extender s IP address for example http 192 168 1 3 For more information about how to find your extender s IP address see Find the Extender s IP address on page 63 A login page displays 3 Enter your admin user name and password and...

Page 41: ...iext or http mywifiext local Mac computers iOS devices and Linux devices http mywifiext local Android devices http extender s IP address for example http 192 168 1 3 For more information about how to find your extender s IP address see Find the Extender s IP address on page 63 A login page displays 3 Enter your admin user name and password and click the LOG IN button The Status page displays 4 If ...

Page 42: ... 1 3 For more information about how to find your extender s IP address see Find the Extender s IP address on page 63 A login page displays 3 Enter your admin user name and password and click the LOG IN button The Status page displays 4 If your browser displays the Menu icon click it The extender menu displays 5 Select Settings Wireless The WiFi Settings page displays the WiFi settings Change the W...

Page 43: ...z Network section type a new network name in the Network Name SSID field 7 Click the SAVE button Your settings are saved Turn off the SSID broadcast to create a hidden network By default the extender broadcasts its WiFi signal so that its WiFi network names SSIDs are easy for you to find and connect to from your computer tablet or smartphone You can turn off the SSID broadcast to create a hidden W...

Page 44: ...nder menu displays 5 Select Settings Wireless The WiFi Settings page displays 6 In the 2 4 GHz or 5 GHz Network section clear the Broadcast the Network Name SSID check box 7 Click the SAVE button Your settings are saved Disable or enable the WiFi radios By default the extender s WiFi radios broadcast signals in the 2 4 GHz and 5 GHz bands If you disable the WiFi radios then no one can connect with...

Page 45: ...Hz WiFi check box 7 Select or clear the Enable 5 GHz WiFi check box 8 Click the SAVE button Your settings are saved Change the WiFi speed When the extender s 2 4 GHz WiFi backhaul is connected to the root access point root AP the extender s 2 4 GHz fronthaul WiFi speed is the same as the root AP s 2 4 GHz WiFi speed The extender cannot change its 2 4 GHz WiFi speed This also applies to the extende...

Page 46: ...d the One WiFi Name feature enter one of the following URLs Windows based computers http mywifiext or http mywifiext local Mac computers iOS devices and Linux devices http mywifiext local Android devices http extender s IP address for example http 192 168 1 3 For more information about how to find your extender s IP address see Find the Extender s IP address on page 63 A login page displays 3 Ente...

Page 47: ...a computer or mobile device that is connected to your extender network 2 Log in to your extender If you did not enable the One WiFi Name feature enter http www mywifiext net in the address field of the browser If you enabled the One WiFi Name feature enter one of the following URLs Windows based computers http mywifiext or http mywifiext local Mac computers iOS devices and Linux devices http mywif...

Page 48: ...i network To allow access to the main WiFi network select the Allow guests to access My Local Network check box 7 Select a WiFi security type for the 2 4 GHz or 5 GHz guest WiFi network None An open WiFi network that does not provide any security Any WiFi device can join the 2 4 GHz or 5 GHz guest WiFi network This is the default setting for the guest WiFi network WPA2 PSK AES With this option dev...

Page 49: ...PIN method you must know the PIN of the WiFi device that you are trying to connect WPS supports WPA and WPA2 WiFi security If your extender network is open no WiFi security is set connecting with WPS automatically sets WPA WPA2 WiFi security on the extender network and generates a random passphrase You can view this passphrase on the WiFi Settings page for more information see View WiFi settings o...

Page 50: ... The extender menu displays 5 Select Do More Connect Devices WPS The Connected Devices WPS page displays 6 Leave the Push Button recommended radio button selected 7 Click the WPS button For two minutes the extender attempts to add the computer or WiFi device to its WiFi network 8 Within two minutes go to the computer WiFi device and press or click its WPS button 9 To verify that the WiFi device is...

Page 51: ...IP address see Find the Extender s IP address on page 63 A login page displays 3 Enter your admin user name and password and click the LOG IN button The Status page displays 4 If your browser displays the Menu icon click it The extender menu displays 5 Select Do More Connect Devices WPS The Connect Devices WPS page displays 6 Select the PIN Number radio button The page adjusts 7 Type the PIN of th...

Page 52: ...from a computer or mobile device that is connected to your extender network 2 Log in to your extender If you did not enable the One WiFi Name feature enter http www mywifiext net in the address field of the browser If you enabled the One WiFi Name feature enter one of the following URLs Windows based computers http mywifiext or http mywifiext local Mac computers iOS devices and Linux devices http ...

Page 53: ... your extender If you did not enable the One WiFi Name feature enter http www mywifiext net in the address field of the browser If you enabled the One WiFi Name feature enter one of the following URLs Windows based computers http mywifiext or http mywifiext local Mac computers iOS devices and Linux devices http mywifiext local Android devices http extender s IP address for example http 192 168 1 3...

Page 54: ...d not enable the One WiFi Name feature enter http www mywifiext net in the address field of the browser If you enabled the One WiFi Name feature enter one of the following URLs Windows based computers http mywifiext or http mywifiext local Mac computers iOS devices and Linux devices http mywifiext local Android devices http extender s IP address for example http 192 168 1 3 For more information ab...

Page 55: ... the browser If you enabled the One WiFi Name feature enter one of the following URLs Windows based computers http mywifiext or http mywifiext local Mac computers iOS devices and Linux devices http mywifiext local Android devices http extender s IP address for example http 192 168 1 3 For more information about how to find your extender s IP address see Find the Extender s IP address on page 63 A ...

Page 56: ...WiFi access control or ACL is enabled the WiFi device connects to the extender but cannot get an IP address from the extender and cannot access the Internet To allow the WiFi device to receive an IP address from the extender and access the Internet you must provide translated MAC address to the router To add a translated MAC address to your router and reserve an IP address for your extender 1 Log ...

Page 57: ...n the router add the extender s virtual MAC address and all the virtual MAC addresses connected to the extender network to your router s MAC filter table Note To reserve a specific IP address for the extender you must specify the first virtual MAC address that displays for your extender s 2 4 GHz or 5 GHz network in your router s IP reservation table The first virtual MAC address that displays for...

Page 58: ...con click it The extender menu displays 5 Select Do More FastLane The FastLane Technology page displays 6 Select the FastLane Technology radio button The page adjusts and displays two more radio buttons 7 Select a radio button Router to Extender in 2 4 GHz only and Extender to Device in 5 GHz only The 5 GHz band is used to connect the extender to the WiFi devices and the 2 4 GHz band is used to co...

Page 59: ...e WiFi Name feature enter http mywifiext local in the address field of the browser If you enabled the One WiFi Name feature enter one of the following URLs Windows based computers http mywifiext or http mywifiext local Mac computers iOS devices and Linux devices http mywifiext local Android devices http extender s IP address for example http 192 168 1 3 For more information about how to find your ...

Page 60: ...Hz coexistence select the Enable 20 40 MHz Coexistence check box To disable 20 40 MHz coexistence clear the Enable 20 40 MHz Coexistence check box 7 Click the SAVE button Your settings are saved User Manual 60 Extender Network Settings AC1750 WiFi Mesh Extender ...

Page 61: ...ter contains the following topics FAQs Find the Extender s IP address Cannot connect to the extender Cannot join a WiFi network and receive an error message Cannot access mywifiext net Cannot connect to extender using the Nighthawk app 61 ...

Page 62: ...rd is correct If you entered the wrong password your WiFi enabled computer or mobile device is not able to get the IP address from the extender You must reset the extender to its factory default settings to get the IP address back Can I set up the extender in extender mode if I connect it to the router or access point with an Ethernet cable No The extender is designed to connect wirelessly to the ...

Page 63: ... extender and router use the same WiFi network name SSID and you want to log in to your extender using an Android device you must use the extender s IP address You can log in to your router to find your extender s IP address If you own a NETGEAR router use the following procedure to find the extender s IP address If you do not own a NETGEAR router see your router s documentation Note The following...

Page 64: ... If the network is secure you must know the network password also called passphrase or security key If the extender does not connect to the network that you select the cause might be one of the following It is possible that you typed the WiFi network name or password incorrectly Use the Smart Setup see Run the Smart Setup installation on page 19 to select a WiFi network and retype the password The...

Page 65: ...R installation assistant on page 13 and follow the instructions After you connect your computer or mobile device to the extender network make sure that the extender s Client Link LED is solid green If the Client Link LED is not lit open your computer s or mobile device s WiFi connection manager and make sure that your device is still connected to the extender network Launch a web browser and enter...

Page 66: ...tender for the first time make sure your mobile device is connected to the extender WiFi network called NETGEAR_EXT If you already set up your extender make sure your mobile device is connected to the new extender WiFi network that was set Your extender s WiFi network and password is the same as your router s WiFi network and password If you already set up your extender and your extender is connec...

Page 67: ...6 Factory Settings and Technical Specifications This appendix covers the following topics Factory default settings Technical and environmental specifications 67 ...

Page 68: ...etwork name SSID Disabled Security Auto1 Transmission speed Varies by region Country region 802 11ac 802 11n 802 11g 802 11b 802 11a Operating mode Max 450 Mbps Data rate in the 2 4 GHz band Disabled by default When enabled the max data rate is 1733 Mbps Data rate in the 5 GHz band Server and client are enabled DHCP 1 Maximum WiFi signal rate IEEE Standard 802 11 Actual throughput can vary Network...

Page 69: ...y Network protocol and standards compatibility Dimensions 6 34 x 3 2 x 1 75 in 161 x 81 4 x 44 5 mm Weight 0 66 lb 0 3 kg Physical specifications Operating temperature 32 to 104 F 0 to 40 C Operating humidity 90 maximum relative humidity noncondensing Environmental Local 10BASE T 100 1000BASE Tx RJ 45 802 11ac 802 11n 802 11a 802 11g 802 11b Interface User Manual 69 Factory Settings and Technical ...

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