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Setup Manual for the DG834GVSP Integrated ADSL Modem and Wireless Router with Voice

2-10

Troubleshooting

v1.0, February 2006

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Summary of Contents for DG834GVSP

Page 1: ...February 2006 NETGEAR Inc 4500 Great America Parkway Santa Clara CA 95054 USA Setup Manual for the DG834GVSP Integrated ADSL Modem and Wireless Router with Voice ...

Page 2: ...names are registered trademarks or trademarks of their respective holders Statement of Conditions In the interest of improving internal design operational function and or reliability NETGEAR reserves the right to make changes to the products described in this document without notice NETGEAR does not assume any liability that may occur due to the use or application of the product s or circuit layou...

Page 3: ...ntrolled environment This equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesir...

Page 4: ...etup 1 5 Manual Setup 1 6 Understanding ADSL Microfilters 1 6 Computers Set to DHCP 1 7 Manually Setting Up Your ADSL Modem Wireless Router 1 7 How to Manually Set Up and Test Basic Wireless Connectivity 1 13 Implement Appropriate Wireless Security 1 14 Chapter 2 Troubleshooting Basic Functioning 2 1 Power LED Not On 2 2 Test LED Never Turns On or Test LED Stays On 2 2 LAN or ADSL Internet Port LE...

Page 5: ... IP Network Using the Ping Utility 2 7 Testing the LAN Path to Your Router 2 7 Testing the Path from Your Computer to a Remote Device 2 8 Restoring the Default Configuration and Password 2 9 Using the Reset Button 2 9 Appendix A Technical Specifications Appendix B Related Documents ...

Page 6: ...s in the Box The product package should contain the following items ADSL Modem Wireless Router AC power adapter varies by region Category 5 Cat 5 Ethernet cable Telephone cable with RJ 11 connector Microfilters quantity and type vary by region Resource CD including The Smart Wizard Installation Assistant This manual Warranty and Support Information cards If any of the parts are incorrect missing o...

Page 7: ...wer on Self test failure or device malfunction Power is not supplied to the router 2 Test On Amber Blink Amber Off System is not ready or failed to start up The system is initializing The system is ready and running 3 ADSL On Green Blink Green Off ADSL is synchronized DSL is attempting to synchronize No link is detected on this port or modem is not powered on 4 Internet On Green Flicker Green Red ...

Page 8: ...ecting the router to a telephone wall jack via the ADSL port of a phone splitter 2 RJ 11 PSTN port for connecting the router to the telephone wall jack via the phone port of a phone splitter 5 Wireless On Green Blink Green Off Wireless port is linked Data is being transmitted or received No wireless link 6 Phone1 Phone2 On Green Fast blink Slow blink Off Registered to SIP server Talking Off hook P...

Page 9: ...ter to the local computers 5 Factory Default Reset push button 6 AC power adapter outlet 7 Wireless antenna Each LAN port has two LEDs one green and one amber They indicate the port status as follows On Green LAN port is linked to a 100Mbps device Blink Green Data is being transmitted or received at 100 Mbps On Amber LAN port is linked to a 10Mbps device Blink Amber Data is being transmitted or re...

Page 10: ...nnel Indentifier VCI parameters Multiplexing Method Host and Domain Names ISP Login Name and Password ISP Domain Name Server DNS Addresses Fixed or Static IP Address Your ISP should have provided you with all the information needed to connect to the Internet If you cannot locate this information you can ask your ISP to provide it Two Setup Methods 1 Smart Wizard Setup 2 Manual Setup You have two m...

Page 11: ...ocumented in this manual Use the setup option that best suites you Smart Wizard Setup The Smart Wizard setup process should take about 20 minutes to complete 1 Locate the ADSL settings information your Internet service provider gave you 2 Insert the NETGEAR CD into a Windows PC The CD will automatically start and detect the language you are using on your PC 3 Accept the language option or change t...

Page 12: ...e service You must use ADSL microfilters to filter out these signals before they reach your telephone ADSL Microfilter with Built In Splitter Use the ADSL microfilter with built in splitter to provide connectivity to the ADSL modem wireless router and telephone equipment connected to that router ADSL Microfilter Each device directly connected to the phone line such as a fax machine answering machi...

Page 13: ...less router 6 Connect the router to the ADSL line via the ADSL microfilter with built in splitter 1 Install ADSL filters on other phone lines that use the same telephone number 2 Log in to the router 3 Connect to the Internet Follow the steps below to connect your router to your network Before you begin locate the ADSL configuration information from your Internet Service Provider ISP 1 Connect the...

Page 14: ...0 February 2006 c Connect the Phone port of the filter splitter to the green PSTN connector on the ADSL modem wireless router d You need to install a separate ADSL filter see Figure 1 4 on page 1 6 for every telephone connected to other wall sockets that use the same telephone number as your ADSL modem wireless router Figure 1 5 ...

Page 15: ...If you have voice service or plan to order it connect a telephone to Phone Port 1 on the ADSL modem wireless router Figure 1 6 Note In the event of a power outage or loss of internet connectivity the router will automatically connect to the standard phone port until VoIP service is restored This feature is not available on Phone Port 2 Phone Port 1 ...

Page 16: ...o the Ethernet adapter in your computer g If you have more than one computer repeat step f using a different LAN port on the ADSL modem wireless router h Connect the power adapter to the router and plug it in to a power outlet i Verify the following The power light is lit after turning on the router The test light comes on briefly then goes off The wireless light is lit after turning on the router...

Page 17: ...following The appropriate LAN port LEDs are lit for any connected computers 2 Log in to the ADSL modem wireless router as described below a Type http 192 168 0 1 in the address field of a browser such as Internet Explorer or Netscape Navigator This login window opens Enter admin for the user name and password for the password both in lower case letters Note Your computer needs to be configured for...

Page 18: ...u have and configure it In either case use to the configuration parameters your ISP provided to assure that the configuration settings for your Internet connection are correct 4 Test your Internet connection From the bottom of the Setup menu click Test If the NETGEAR Web site does not appear within one minute refer to Chapter 2 Troubleshooting Your ADSL modem wireless router is now configured to p...

Page 19: ...The browser should begin to display a Web page How to Manually Set Up and Test Basic Wireless Connectivity Follow the instructions below to set up and test basic wireless connectivity Once you have established basic wireless connectivity you can enable security settings appropriate to your needs 1 Log in to the ADSL modem wireless router at its default LAN address of http 192 168 0 1 with its defa...

Page 20: ...ur wireless equipment The ADSL modem wireless router provides highly effective security features which are covered in detail in the full reference manual that is available from a link on the CD as well as a link in the main menu of your router Follow the instructions in the full manual and in the router help screens to deploy the security features appropriate to your needs Note The SSID of any wir...

Page 21: ...Setup Manual for the DG834GVSP Integrated ADSL Modem and Wireless Router with Voice 1 16 Connecting the Router to the Internet v1 0 February 2006 ...

Page 22: ... I have configured the router but I can t access the Internet Go to Troubleshooting the ISP Connection on page 2 4 I cannot remember the router s configuration password Go to Using the Reset Button on page 2 9 I want to clear the configuration and start over again Go to Restoring the Default Configuration and Password on page 2 9 Basic Functioning After you turn on power to the router the followin...

Page 23: ...oning power outlet Check that you are using the power adapter supplied by NETGEAR for this product If the error persists you have a hardware problem and should contact technical support Test LED Never Turns On or Test LED Stays On When the router is turned on the Test LED turns on for about 10 seconds and then turns off If the Test LED does not turn on or if it stays on there is a fault within the...

Page 24: ... using the recommended addressing scheme your computer s address should be in the range of 192 168 0 2 to 192 168 0 254 Refer to Preparing a Computer for Network Access to find your computer s IP address Note If your computer s IP address is shown as 169 254 x x Recent versions of Windows and MacOS will generate and assign an IP address if the computer cannot reach a DHCP server These auto generat...

Page 25: ...with the Internet LED ADSL Internet LED Green or Blinking Green If your ADSL Internet LED is green or blinking green then you have a good ADSL connection You can be confident that the service provider has connected your line correctly and that your wiring is correct ADSL Internet LED Blinking Yellow If your ADSL Internet LED is blinking yellow then your ADSL modem wireless router is attempting to ...

Page 26: ...ur ADSL modem wireless router is unable to access the internet and your Internet LED is green or blinking green you should determine whether the ADSL modem wireless router is able to obtain a Internet IP address from the ISP Unless you have been assigned a static IP address your ADSL modem wireless router must request an IP address from the ISP You can determine whether the request was successful ...

Page 27: ...ss OR Configure your router to spoof your computer s MAC address This can be done in the Basic Settings menu Refer to the online help in the ADSL modem wireless router main menu Troubleshooting PPPoE or PPPoA The PPPoA or PPPoA connection can be debugged as follows 1 Access the Main Menu of the router at http 192 168 0 1 2 Under the Maintenance heading select the Router Status link 3 Click the Con...

Page 28: ...on Your computer may not have the wireless ADSL modem router configured as its TCP IP default gateway If your computer obtains its information from the ADSL modem wireless router by DHCP reboot the computer and verify the ADSL modem wireless router address as described in Preparing a Computer for Network Access Troubleshooting a TCP IP Network Using the Ping Utility Most TCP IP terminal devices an...

Page 29: ...r router and your workstation are correct and that the addresses are on the same subnet Testing the Path from Your Computer to a Remote Device After verifying that the LAN path works correctly test the path from your PC to a remote device From the Windows run menu type PING n 10 IP address where IP address is the IP address of a remote device such as your ISP s DNS server If the path is functionin...

Page 30: ...nd restore factory defaults in two ways Use the Erase function of the Web Configuration Manager Use the Reset button on the rear panel of the router Use this method for cases when the administration password or IP address is not known Using the Reset Button To restore the factory default configuration settings without knowing the administration password or IP address you must use the Default Reset...

Page 31: ...Setup Manual for the DG834GVSP Integrated ADSL Modem and Wireless Router with Voice 2 10 Troubleshooting v1 0 February 2006 ...

Page 32: ... Hz input UK Australia 240V 50 Hz input Europe 230V 50 Hz input Japan 100V 50 60 Hz input All regions output 12 V AC 1 0A output 30W maximum Physical Dimensions 10 x 6 7 x 1 3 255 mm x 169 mm x 34 mm Weight 1 4 lbs 0 62 kg Environmental Operating temperature 0 to 40 C 32º to 104º F Operating humidity 90 maximum relative humidity noncondensing Electromagnetic Emissions Meets requirements of FCC Par...

Page 33: ...Setup Manual for the DG834GVSP Integrated ADSL Modem and Wireless Router with Voice A 2 Technical Specifications v1 0 February 2006 ...

Page 34: ...Networking and TCP IP Addressing http documentation netgear com reference enu tcpip index htm Wireless Communications http documentation netgear com reference enu wireless index htm Preparing a Computer for Network Access http documentation netgear com reference enu wsdhcp index htm Virtual Private Networking VPN http documentation netgear com reference enu vpn index htm Glossary http documentatio...

Page 35: ...Setup Manual for the DG834GVSP Integrated ADSL Modem and Wireless Router with Voice B 2 Related Documents v1 0 February 2006 ...

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