NETGEAR D6300 User Manual Download Page 116

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116

10.

Troubleshooting

D i a g n o s e a n d s o l ve p ro b l e m s

This chapter provides information to help you diagnose and solve problems you might have with
your modem router. If you do not find the solution here, check the NETGEAR support site at

http://support.netgear.com/general/contact/default.aspx

for product and contact information.

This chapter contains the following sections:

•

Quick Tips

•

Troubleshoot with the LEDs

•

Cannot Log In to the Router

•

Cannot Access the Internet

•

Changes Not Saved

•

Incorrect Date or Time

•

Wireless Connectivity

•

Restore the Factory Settings and Password

•

Troubleshoot Your Network Using the Ping Utility

Summary of Contents for D6300

Page 1: ...350 East Plumeria Drive San Jose CA 95134 USA December 2015 202 11039 06 WiFi DSL Modem Router Model D6300 User Manual...

Page 2: ...ficial NETGEAR support resources Conformity For the current EU Declaration of Conformity visit http kb netgear com app answers detail a_id 11621 Compliance For regulatory compliance information visit...

Page 3: ...SL Modem Router 22 Use Standard TCP IP Properties for DHCP 22 Gather ISP Information 22 WiFi devices and Security Settings 22 Types of Logins and Access 22 NETGEAR genie Setup 23 Use NETGEAR genie aft...

Page 4: ...on 55 Quality of Service Setup 56 Chapter 5 USB Storage USB Drive Requirements 61 ReadySHARE Access 61 File Sharing Scenarios 61 USB Storage Basic Settings 63 Add or Edit a Network Folder 63 USB Stora...

Page 5: ...rk 2 4 GHz and 5 GHz 90 View Logs of Web Access or Attempted Web Access 91 Manage the Configuration File 92 Back Up Settings 92 Restore Configuration Settings 92 Erase 93 Set Password 93 Password Reco...

Page 6: ...ess LEDs Are Off 119 The Push N Connect WPS Button Blinks Green 119 Cannot Log In to the Router 119 Cannot Access the Internet 120 Troubleshoot PPPoE 121 Troubleshoot Internet Browsing 122 Changes Not...

Page 7: ...mance and speed Beamforming locks onto your laptop tablet or smartphone and follows as you move from place to place so you keep your optimal WiFi connection This chapter contains the following section...

Page 8: ...g top speeds and the greatest range while minimizing interference NETGEAR genie Easy setup and dashboard control to manage monitor and repair home networks Ultrafast wired Four Gigabit Ethernet ports...

Page 9: ...icrosoft Windows 7 Vista XP 2000 Me Mac OS UNIX or Linux Microsoft Internet Explorer 5 0 Firefox 2 0 Safari 1 4 or later Use with an N600 Wireless Dual Band USB Adapter WNDA3100 for maximum performanc...

Page 10: ...5 GHz operation Two 2 ports for ReadySHARE USB storage access Supports FAT16 32 NTFS Read Write DLNA Stream media to DLNA media players Multiple SSID guest networks separate security and access restri...

Page 11: ...pe vary by region Installation guide with cabling and router setup instructions If any of the parts are incorrect missing or damaged contact your NETGEAR dealer Keep the carton including the original...

Page 12: ...come familiar with the label and the front and back panels Pay particular attention to the LEDs on the front panel Label The label on the bottom of the modem router shows the router s WiFi network nam...

Page 13: ...es hard drives or USB printers 2 RJ 11 asynchronous DSL ADSL port for connecting the modem router to an ADSL line Note An ADSL port can send data over an ADSL line at one speed and receive it at anoth...

Page 14: ...Front Panel The modem router front panel has the 5 status LEDs icons and ports shown in the figure Power DSL Internet Wireless USB Figure 4 Front panel LEDs The following tables describe the LEDs and...

Page 15: ...d on the ADSL line Off The unit is off or there is no ADSL connection Table 3 Internet LED Icon LED Activity Description Solid green You have an Internet connection If this connection is dropped due t...

Page 16: ...connect Off No link is detected on these ports Hardware Setup 16 D6300 WiFi DSL Modem Router Side Panel The modem router side panel has the port and buttons shown in the figure Wireless On Off button...

Page 17: ...e the thickness and number of walls the wireless signal passes through can limit the range For best results place your router Near the center of the area where your computers and other devices operate...

Page 18: ...ce that connects to a telephone line that provides ADSL service needs an ADSL microfilter to filter out the ADSL interference Example devices are telephones fax machines answering machines and caller...

Page 19: ...he wall outlet plug your phone equipment into the jack labeled Phone and plug the wireless modem router into the jack labeled ADSL Plugs into the ADSL line Figure 7 Two line ADSL microfilter with buil...

Page 20: ...y that your router is cabled correctly by checking the modem router LEDs Turn on the wireless router by pressing the Power On Off button on the back The Power LED is green when the modem router is tur...

Page 21: ...ed in the installation guide and in the previous chapter in this book This chapter contains the following sections Prepare to Set Up the WiFi DSL Modem Router Types of Logins and Access NETGEAR genie...

Page 22: ...is working you no longer need to launch the ISP s login program on your computer to access the Internet When you start an Internet application your modem router automatically logs you in The ISP confi...

Page 23: ...he NETGEAR genie type http www routerlogin net in the address field for your browser to display the NETGEAR genie screen See Use NETGEAR genie after Installation on page 24 4 Follow the onscreen instr...

Page 24: ...nd password are different from the user name and password for logging in to your Internet connection See Types of Logins and Access on page 22 for more information Upgrade WiFi DSL Modem Router Firmwa...

Page 25: ...que situations such as when remote access by IP or by domain name from the Internet is needed See Chapter 9 Advanced Settings Using this tab requires a solid understanding of networking concepts Help...

Page 26: ...ring the connection process the client gets the security settings from the modem router so that every device in the network has the same security settings If your WiFi device supports WPS Push N Conne...

Page 27: ...res available from the NETGEAR genie BASIC Home screen shown in the following figure This chapter contains the following sections Internet Basic Settings Attached Devices Parental Controls ReadySHARE...

Page 28: ...IP address and DNS server The default settings usually work fine If you have problems with your connection check the ISP settings 6 Click Apply to save your settings 7 Click Test to test your Interne...

Page 29: ...DNS server address is available enter it also WiFi DSL Modem Router MAC Address The Ethernet MAC address used by the modem router on the Internet port Some ISPs register the MAC address of the networ...

Page 30: ...ange The MAC address is typically shown on the product label You can click Refresh to update this screen Parental Controls The first time you select Parental Controls from the BASIC Home screen you ar...

Page 31: ...and access controls on the network folder All no password the default allows all users to access the network folder The user name account name for All no password is guest The password for admin is t...

Page 32: ...min The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Select Wireless The Wireless Setup page displays The page sections settings and proced...

Page 33: ...setting is the wireless channel used by the gateway Enter a value from 1 through 13 For products in the North America market only Channels 1 through 11 can be operated Do not change the channel unles...

Page 34: ...ogin net A login window opens 3 Enter the modem router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page...

Page 35: ...network is enabled and guests can connect to your network using the SSID of this profile Enable Wireless Isolation If this check box is selected then wireless clients computers or WiFi devices that jo...

Page 36: ...ireless network interface cards but not all wireless access points It is superseded by WPA2 PSK WPA2 PSK is stronger than WPA It is advertised to be indecipherable due to the greater degree of randomn...

Page 37: ...NETGEAR genie BASIC Settings 37 D6300 WiFi DSL Modem Router The genie app dashboard page displays...

Page 38: ...me page This chapter contains the following sections Setup Wizard WPS Wizard VPN Wizard VPN Policies VPN Status Setup Menu ADSL Setup WAN Setup LAN Setup Quality of Service Setup Some selections on th...

Page 39: ...he router myself If you select No you are taken to the Internet Basic Settings screen see Internet Basic Settings on page 28 6 If you selected Yes click Next A series of screens are displayed as the r...

Page 40: ...router blinks green When the modem router establishes a WPS connection the LED is solid green and the modem router WPS screen displays a confirmation message 7 Repeat Step 2 and Step 3 to add another...

Page 41: ...ty VPN tunnel connection The wizard has to know if you are planning to connect to a remote gateway or setting up the connection for a remote client or computer to establish a secure connection to this...

Page 42: ...PN tunnel Where traffic is covered by two or more policies the first matching policy is used In this situation the order of the policies is important However if you only have one policy for each remot...

Page 43: ...the Enable setting for each policy Cancel Discard any unsaved changes to the Enable setting for each policy Add Auto Policy Display the VPN Auto Policy screen When the new policy is saved it appears i...

Page 44: ...t open or if that is not possible it is quickly reestablished when disconnected The ping IP address has to be associated with the remote endpoint Either the WAN or a LAN address can be used a LAN addr...

Page 45: ...nections are allowed but outgoing connections are blocked Initiator and Responder Both incoming and outgoing connections are allowed Exchange Mode Currently only Main Mode is supported Ensure that the...

Page 46: ...If enabled security is enhanced by ensuring that the key is changed at regular intervals Also even if one key is broken subsequent keys are no easier to break Each key has no relationship to the prev...

Page 47: ...address field This setting must be an address range used on your LAN Subnet address Enter an IP address in the Single Start IP address field and the desired network mask in the Subnet Mask field The...

Page 48: ...nt VPN activity To view the VPN status 1 Launch a web browser from a computer or WiFi device that is connected to the network 2 Enter http www routerlogin net A login window opens 3 Enter the modem ro...

Page 49: ...setting is used for your DSL connection To view or change the settings on the ADSL Settings page 1 Launch a web browser from a computer or WiFi device that is connected to the network 2 Enter http ww...

Page 50: ...AT provides a secured firewall to protect the computers on the LAN from attacks from the Internet but might prevent some Internet games point to point applications or multimedia applications from func...

Page 51: ...ce transmits When one network device communicates across the Internet with another the data packets travel through many devices along the way If any device in the data path has a lower MTU setting tha...

Page 52: ...ue for NETGEAR modem routers adapters and switches 1492 Used in PPPoE environments 1472 Maximum size to use for pinging Larger packets are fragmented 1468 Used in some DHCP environments 1460 Usable by...

Page 53: ...en To change the LAN settings Note If you change the LAN IP address of the modem router while connected through the browser you are disconnected You have to open a new connection to the new IP address...

Page 54: ...arting IP Address Specify the start of the range for the pool of IP addresses in the same subnet as the modem router Ending IP Address Specify the end of the range for the pool of IP addresses in the...

Page 55: ...ress each time it accesses the modem router s DHCP server Reserved IP addresses should be assigned to computers or servers that require permanent IP settings To reserve an IP address 1 Launch a web br...

Page 56: ...and background For an application to receive the benefits of WMM QoS both it and the client running that application have to have WMM enabled Legacy applications that do not support WMM and applicati...

Page 57: ...or Online Gaming A list of applications or games displays in the Applications list depending and which category you select 12 In the Applications list you can select an existing item or you can scrol...

Page 58: ...plications and traffic when accessing the Internet The options are Low Normal High and Highest 11 Click the Apply button to save this rule to the QoS Policy list and return to the QoS Setup screen 12...

Page 59: ...licy To edit or delete a QoS policy 1 Launch a web browser from a computer or WiFi device that is connected to the network 2 Enter http www routerlogin net A login window opens 3 Enter the modem route...

Page 60: ...vices like flash drives or hard drives Do not connect computers USB modems CD drives or DVD drives to the modem router USB port This chapter contains the following sections USB Drive Requirements Read...

Page 61: ...the computer before the computer can access the USB device Such USB devices do not work with the modem router ReadySHARE Access Once you have set up your modem router you can connect any USB storage d...

Page 62: ...working 2 If you want to specify read only access or to allow access from the Internet see USB Storage Advanced Settings on page 64 Store Files in a Central Location for Printing This scenario is for...

Page 63: ...s option supports downloading files only USB Storage Basic Settings You can view or edit basic settings for the USB storage device attached to your modem router By default the USB storage device is av...

Page 64: ...the following Network Device Name The default is readyshare This name is used to access the USB device connected to the modem router Workgroup If you are using a Windows workgroup rather than a domain...

Page 65: ...that you use to log in to the modem router Folder Name Full path used by the network folder Volume Name Volume name from the storage device either USB drive or HDD Total Space and Free Space Show the...

Page 66: ...r from a computer or WiFi device that is connected to the network 2 Enter http www routerlogin net A login window opens 3 Enter the modem router user name and password The user name is admin The defau...

Page 67: ...B Drive Remotely Using FTP To connect to the modem router s USB drive using a web browser 1 Connect to the modem router by typing ftp and the Internet port IP address in the address field of Internet...

Page 68: ...in the NETGEAR USB Control Center see the ReadySHARE Printer User Manual which is available http downloadcenter netgear com This chapter contains the following sections Install the Printer Driver and...

Page 69: ...utility works on Windows and Mac computers To download the utility 1 Visit www netgear com readyshare 2 Click the PRINT Learn how you can print wirelessly from many devices link 3 Click one of the fo...

Page 70: ...ySHARE Printer utility setup file 2 Double click the ReadySHARE Printer utility setup file that you downloaded 3 Follow the wizard instructions to install NETGEAR USB Control Center After the InstallS...

Page 71: ...R USB Control Center from accessing the USB printer If you do not see the USB printer displayed in the utility you can disable the firewall temporarily to allow the utility to work Print Using the NET...

Page 72: ...print your document The NETGEAR USB Control Center automatically connects your computer to the USB printer and prints the document If another computer is already connected to the printer your print j...

Page 73: ...r is connected to the printer and will be released when your print job is done Manually Connected by Only the connected computer can use the printer Waiting to Connect Your computer is not connected t...

Page 74: ...e Use the Scan Feature of a Multifunction USB Printer If your USB printer supports scanning you can also use the USB printer for scanning To use the scan feature of a multifunction USB printer 1 Click...

Page 75: ...er from starting automatically when you log in to Windows To turn off automatic NETGEAR USB Control Center startup 1 Click the NETGEAR USB Control Center icon 2 Select Tools Configuration The Control...

Page 76: ...R USB Control Center icon 2 Select Tools Configuration The Control Center Configuration window displays 3 In the Language menu select a language 4 Click the OK button The next time NETGEAR USB Control...

Page 77: ...ter icon 2 Select Tools Configuration The Control Center Configuration window displays 3 In the Timeout field type the number of minutes The time out is the number of minutes that a computer holds its...

Page 78: ...to prevent objectionable content from reaching the computers and other devices connected to your network This chapter includes the following sections Keyword Blocking of HTTP Traffic Firewall Rules A...

Page 79: ...reen 6 In the keyword field enter a keyword or domain click Add Keyword and click Apply The keyword list supports up to 32 entries Here are some sample entries Specify XXX to block http www badstuff c...

Page 80: ...configuration can cause serious problems To create firewall rules 1 Launch a web browser from a computer or WiFi device that is connected to the network 2 Enter http www routerlogin net A login window...

Page 81: ...setting ALLOW by schedule otherwise Block Block the traffic covered by this rule unless it is blocked according to the schedule specified on the Schedule screen in Schedule for Firewall Rules on page...

Page 82: ...Inbound Services screen as described in Port Forwarding and Triggering on page 100 To add a custom service 1 Launch a web browser from a computer or WiFi device that is connected to the network 2 Ente...

Page 83: ...e The Schedule page displays 5 Set up the schedule for blocking keywords and services Days to Block Select days on which you want to apply blocking by selecting the appropriate check boxes or select E...

Page 84: ...er requires authentication check box Fill in the User Name and Password fields for the outgoing email server 9 You can have email alerts sent immediately when someone attempts to visit a blocked site...

Page 85: ...m connecting With this setting if you buy a new device before it can access your network you must enter its MAC address for an Ethernet connection and its MAC address for a WiFi connection in the allo...

Page 86: ...cking the status of your modem router over the Internet and Traffic Meter on page 114 for information about monitoring the volume of Internet traffic passing through your modem router s Internet port...

Page 87: ...sword The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Administration Router Update The Router Updat...

Page 88: ...active for the LAN attached devices Internet Port MAC Address The Media Access Control address This address is the unique physical address being used by the Internet WAN port of the modem router IP Ad...

Page 89: ...eived on this port since reset or manual clear Collisions The number of collisions on this port since reset or manual clear Tx B s The current transmission outbound bandwidth used on the WAN and LAN p...

Page 90: ...nds in 5G to distinguish it from the 2 4 GHz network Region The geographic region where the modem router is being used It might be illegal to use the wireless features of the modem router in some part...

Page 91: ...and no log entries are made for the trusted user The Logs screen shows the following information Date and time The date and time the log entry was recorded Source IP The IP address of the initiating d...

Page 92: ...displays 4 Select ADVANCED Administration Backup Settings The Backup Settings page displays 5 Click the Back Up button to save a copy of the current settings 6 Choose a location to store the cfg file...

Page 93: ...in to the modem router with the user name admin This procedure is not the same as changing the password for wireless access The label on the bottom of your modem router shows your unique wireless netw...

Page 94: ...DVANCED Administration Set Password The Set Password page displays 5 Select the Enable Password Recovery check box 6 Select two security questions and provide answers to them 7 Click the Apply button...

Page 95: ...to a ping Perform a DNS Lookup A DNS Domain Name Server converts the Internet name for example www netgear com to an IP address If you need the IP address of a web FTP mail or other server on the Inte...

Page 96: ...or unique situations such as when remote access from the Internet by IP or domain name is needed This chapter includes the following sections Enable WiFi Radio Set Up a WiFi Schedule Specify WPS Setti...

Page 97: ...connected to the network 2 Enter http www routerlogin net A login window opens 3 Enter the modem router user name and password The user name is admin The default password is password The user name and...

Page 98: ...ing the WiFi password To specify WPS Settings 1 Launch a web browser from a computer or WiFi device that is connected to the network 2 Enter http www routerlogin net A login window displays 3 Enter th...

Page 99: ...int AP on the same local network as another router or gateway To set up the router as an AP after you set up your Internet 1 Use an Ethernet cable to connect the Internet port of this modem router to...

Page 100: ...rule for these purposes To allow remote computers on the Internet to access a server on your local network To allow certain applications and games to work correctly when their replies are not recogniz...

Page 101: ...example com composes a return message with the requested web page data The return message contains the following address and port information The web server then sends this reply message to your modem...

Page 102: ...ribing this communication session between your computer and the IRC server Your modem router stores the original information performs Network Address Translation NAT on the source address and port and...

Page 103: ...ort forwarding rule you have defined 1 The user of a remote computer opens a browser and requests a web page from www example com which resolves to the public IP address of your modem router The remot...

Page 104: ...ys active and does not need to be triggered Set Up Port Forwarding to Local Servers Using the port forwarding feature you can allow certain types of incoming traffic to reach servers on your local net...

Page 105: ...button The service appears in the list in the screen Add a Custom Service To define a service game or application that does not appear in the Service Name list you have to first determine which port...

Page 106: ...ing The Port Forwarding Port Triggering page displays 5 In the table select the radio button next to the service name 6 To edit a port forwarding entry click the Edit button 7 To delete a port forward...

Page 107: ...puter port triggering can dynamically open ports to any computer that needs them and can close the ports when they are no longer needed Note If you use applications such as multiplayer gaming peer to...

Page 108: ...type either TCP or UDP or both TCP UDP If you are not sure select TCP UDP 12 In the Triggering Port field enter the number of the outbound traffic port that causes the inbound ports to be opened 13 E...

Page 109: ...ck box 7 Select the address of your Dynamic DNS service provider For example for DynDNS org select www dyndns org 8 Type the host name or domain name that your Dynamic DNS service provider gave you 9...

Page 110: ...since the ISDN modem router is on the LAN Private is selected only as a precautionary security measure in case RIP is activated To set up a static route 1 Launch a web browser from a computer or WiFi...

Page 111: ...Management The Remote Management page displays Note Be sure to change the modem router s default login password to a very secure password The ideal password should contain no dictionary words from any...

Page 112: ...eded UPnP devices can automatically discover the services from other registered UPnP devices on the network Note If you use applications such as multiplayer gaming peer to peer connections or real tim...

Page 113: ...e UPnP Portmap Table The UPnP Portmap Table displays the IP address of each UPnP device that is currently accessing the modem router and which ports internal and external that device has opened The UP...

Page 114: ...the Enable Traffic Meter check box 6 If you would like to record and restrict the volume of Internet traffic select the Traffic volume control by radio button You can select one of the following optio...

Page 115: ...Advanced Settings 115 D6300 WiFi DSL Modem Router 12 Click the Apply button Your settings are saved...

Page 116: ...the NETGEAR support site at http support netgear com general contact default aspx for product and contact information This chapter contains the following sections Quick Tips Troubleshoot with the LEDs...

Page 117: ...ding numbered router LAN port LED is lit Wireless Settings Make sure that the wireless settings in the computer and modem router match exactly For a wirelessly connected computer the wireless network...

Page 118: ...e Power LED blinks slowly and continuously the modem router firmware is corrupted This situation can happen if a firmware upgrade is interrupted or if the modem router detects a problem with the firmw...

Page 119: ...modem This cable could be a standard straight through Ethernet cable or an Ethernet crossover cable Wireless LEDs Are Off If the Wireless LEDs stay off check to see if the Wireless On Off button on th...

Page 120: ...again Make sure that you are using the correct login information The factory default login name is admin and the password is password Make sure that Caps Lock is off when you enter this information I...

Page 121: ...C address If your modem router can obtain an IP address but your computer is unable to load any web pages from the Internet Your computer might not recognize any DNS server addresses A DNS server is a...

Page 122: ...addresses of one or two DNS servers for your use If you entered a DNS address during the modem router s configuration restart your computer Alternatively you can configure your computer manually with...

Page 123: ...up the modem router wait at least 5 minutes and check the date and time again Time is off by one hour The modem router does not automatically sense daylight saving time In the Schedule screen select...

Page 124: ...n the back of the modem router See Factory Settings on page 128 If you restore the factory settings and the modem router fails to restart or the green Power LED continues to blink the unit might be de...

Page 125: ...computer Verify that the IP address for your modem router and your computer are correct and that the addresses are on the same subnet Test the Path from Your Computer to a Remote Device After verifyi...

Page 126: ...ings screen Your ISP could be rejecting the Ethernet MAC addresses of all but one of your computers Many broadband ISPs restrict access by allowing traffic only from the MAC address of your broadband...

Page 127: ...tal Information Factory settings and technical specifications This appendix provides factory default settings and technical specifications for the D6300 WiFi DSL Modem Router Factory Settings Technica...

Page 128: ...e case sensitive admin Login password case sensitive password Internet connection WAN MAC address Use default hardware address WAN MTU size 1500 Port speed Autosensing Local network LAN LAN IP 192 168...

Page 129: ...t varies Network conditions and environmental factors including volume of network traffic building materials and construction and network overhead lower actual data throughput rate Table 12 D6300 Rout...

Page 130: ...02 11n IEEE 802 11g IEEE 802 11b 2 4 GHz IEEE 802 11n IEEE 802 11a 5 0 GHz Maximum computers per wireless network Limited by the amount of wireless network traffic generated by each node typically 50...

Page 131: ...hanges not saved router 123 configuration file 92 connecting wirelessly 17 country setting 39 crossover cable 119 CTS RTS Threshold 97 custom service port forwarding 105 D dashboard 25 data packets fr...

Page 132: ...P 22 dynamic 108 reserved 55 IP subnet mask 88 IPv6 Internet connection 113 K keywords 79 L LAN port QoS for 57 settings 88 LAN ports 13 LAN setup 53 language setting 39 large files sharing 62 lease D...

Page 133: ...ork 117 restoring default factory settings 124 router interface described 25 router status viewing 87 S scheduling keyword and service blocking 83 secondary DNS 29 security 31 78 security options 36 s...

Page 134: ...network 25 Wireless LEDs front panel 15 17 troubleshooting 119 120 wireless network name SSID broadcasting 33 wireless network settings 33 wireless security options 36 wireless settings 31 91 checking...

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