Troubleshooting
123
D6300 WiFi DSL Modem Router
Changes Not Saved
If the modem router does not save the changes you make in the modem router interface,
check the following:
•
When entering configuration settings, always click the
Apply
button before moving to
another screen or tab, or your changes are lost.
•
Click the
Refresh
or
Reload
button in the web browser. The changes might have
occurred, but the old settings might be in the web browser’s cache.
Incorrect Date or Time
Select
ADVANCED > Security > Schedule
to display the current date and time. The modem
router uses the Network Time Protocol (NTP) to obtain the current time from one of several
network time servers on the Internet. Each entry in the log is stamped with the date and time
of day. Problems with the date and time function can include the following:
•
Date shown is January 1, 2000. This value means the modem router has not yet
successfully reached a network time server. Check that your Internet access is
configured correctly. If you have finished setting up the modem router, wait at least 5
minutes, and check the date and time again.
•
Time is off by one hour. The modem router does not automatically sense daylight saving
time. In the Schedule screen, select the
Automatically adjust for daylight savings time
check box.
Wireless Connectivity
If you are having trouble connecting wirelessly to the modem router, try to isolate the
problem.
•
Does the WiFi device or computer that you are using find your wireless network?
If not, check the Wireless LEDs on the front of the modem router. They should be lit. If
they are not, you can press the
WiFi On/Off
button on the back of the modem router to
turn the modem router’s wireless radio back on.
If you disabled the modem router’s SSID broadcast, then your wireless network is hidden
and does not show up in your wireless client’s scanning list. (By default, SSID broadcast
is enabled.)
•
Does your WiFi device support the security that you are using for your wireless network
(WPA or WPA2)?
•
If you want to view the wireless settings for the modem router, use an Ethernet cable to
connect a computer to a LAN port on the modem router. Then log in to the modem router
and select
Setup > Wireless Settings
31).
