NETGEAR CVG824G-1STAUS User Manual Download

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22 USEFUL NUMBERS

Directory, Emergency and Operator Assisted Services

Optus Customer Service

133 937

Calls from Teletypewriter

1800 500 002

Faults and Service difficulties:
From Optus and Telstra phones

(including mobile phones)

131 344

From payphones and Vodafone mobiles

133 937

Local Directory Assistance

1223

National Directory Assistance

1223

General Assistance

(National/International connections)

1234

International Directory Assistance

1225

International Fault Reporting

1221

Optus VoiceMail

133 321

Wake Up and Reminder Calls

(available for Optus VoiceMail customers)

133 321

Police, Fire, Ambulance

000

Useful Numbers

4114645_LAT_UserGuide_A5_0209.indd 22

13/2/09 10:29:51 AM

Summary of Contents for CVG824G-1STAUS

Page 1: ...Your Optus Local Access Telephony User Guide Full of handy hints 4114645 02 09 202 10502 01 ...

Page 2: ...s been provided to help you become familiar with the many features of your new telephone service They re all very simple to use especially once they ve been explained to you Remember if these features aren t currently available on your phone and you d like access to them contact Customer Service on 133 937 It s easy ...

Page 3: ...iceMail 6 Just like an answering machine only better Caller ID 14 Find out who s calling before you answer Call Return 15 Gives you the number of the last incoming caller Call Waiting 16 Don t miss a call when you re on the line Call Divert 18 Have your calls transferred to another phone or mobile when not at home Three Way Call 20 Three people one conversation Troubleshooting 21 When you need hel...

Page 4: ... to reschedule the appointment If this happens we commit to providing you with reasonable notice of the change We guarantee the time of your connection When you request to be connected to Optus Local we guarantee your connection will be made within 5 working days of the installation date you requested or within 2 days if the service can be automatically connected In the event that Optus needs to m...

Page 5: ...your compensation is calculated on each working day of delay exceeding the guaranteed maximum period If the delay extends beyond 5 working days the per day amount is increased There are exemptions for situations out of Optus control In some circumstances you may waive your rights to the Customer Service Guarantee If you have any questions about the Optus Commitment please call our friendly Optus C...

Page 6: ...hang up immediately and check that you have dialled the right number Sometimes these tones if not expected can be high pitched and therefore alarming 4 In rare cases you may receive unwelcome calls If this should happen hang up immediately Calls that threaten you or your property should always be reported to the police If unwelcome calls continue contact Optus Customer Service 5 Optus Local calls ...

Page 7: ...ey can see you are trying to get through and can call you back Note Your number will be automatically sent when a call is placed to an Emergency Service Number This is regardless of your CND status Calling Number Display How to control sending your number There are two ways to control sending your number 1 You can permanently send your number Simply phone Optus Customer Service on 133 937 and make...

Page 8: ...his feature please contact Optus customer service on 133 937 for further information Setting up VoiceMail The first thing you need to do is set up your own Personal Identification Number PIN and personal greeting To do this follow the steps below Step 1 Press the Voicemail Hotkey on your Optus handset or press 9 6 on a standard touch tone phone Step 2 Once you have accessed the service you will be...

Page 9: ... their mobile number Handy Hint When you record your personal greeting you can ask callers to press at the end of their message if they want to leave a call back number STEP 1 Lift the receiver A message waiting dial tone a fast but interrupted dial tone indicates that you have messages STEP 2 Press the Voicemail Hotkey on your Optus handset or press 9 6 on a standard touch tone phone STEP 3 You a...

Page 10: ...ing area code followed by For example if your phone number is 02 1234 5678 enter all numbers followed by Step 4 Enter your PIN followed by Remember every time you access your VoiceMail box from another fixed line phone you will be charged the 13 1300 call rate no matter where you call from within Australia Calls from mobile phones are charged at the applicable mobile rate 8 VOICEMAIL ...

Page 11: ... number using VoiceMail call Return regardless of any call barring selection you have on your phone service When you finish your call you will return to your VoiceMail box to hear the rest of your messages Handy Hint You don t need to leave your VoiceMail box to return the calls simply follow the prompts and your calls will be connected as normal You ll only be charged the cost of the call to acce...

Page 12: ...s 9 9 or just hang up Using VoiceMail and Call Waiting To avoid calls being diverted to VoiceMail when you are busy on a call you may like to subscribe to Call Waiting See Call Waiting in this manual or phone Optus customer service on 133 937 for more information 10 VOICEMAIL Handy Hint Calls will be answered by VoiceMail if you do not answer the phone within six or eight rings or if your line is ...

Page 13: ...e calls recur every weekday Monday to Friday You can change your nominated number and call times as often as you like You can set a Wake Up Call when you are away from home Simply dial 133 321 and follow the prompts Wake Up Call is available for you 24 hours a day 7 days a week You ll only be charged the cost of a standard local call to access VoiceMail from your Optus phone plus the standard Optu...

Page 14: ...will have recorded this message when you accessed VoiceMail for the first time It can be up to 60 seconds long and the good news is you can change it whenever and wherever you like Step 1 Enter your VoiceMail box Step 2 Press 8 for User Options Step 3 Press 4 for Set Up Options Step 4 Press 4 to change your personal greeting then simply follow the prompts Handy Hint A caller can skip your personal...

Page 15: ...llow the simple steps below Step 1 Enter your VoiceMail box Step 2 Press 8 for User Options Step 3 Press 4 for Set Up Options Step 4 Press 7 to change your PIN Step 5 Enter your new PIN by pressing your chosen numbers on the phone followed by Your PIN will then be replayed to you to confirm the number that you have entered is correct then you will return to the Main Menu Forgotten your PIN No prob...

Page 16: ...ome areas within Australia In these instances in the display screen you will see UNAVAILABLE If a number is blocked by the caller or originates from an unlisted number the display will show PRIVATE All incoming numbers displayed will include the area code HANDY HINT If you have Caller ID and a display phone you can also choose the Call Waiting Display feature In addition to the Call Waiting tone y...

Page 17: ...ng beeps in the background of a conversation but you do not wish to answer the second call It allows you to simply return that call later STEP 1 Lift the receiver and listen for the dial tone STEP 2 Press the Call Return Hotkey on your Optus Handset or Dial 6 9 STEP 3 If you have received a new call you will hear an announcement of the last number that called you along with the date and time of th...

Page 18: ...er the second caller Alternatively you can choose not to use Call Waiting by ending the first call in the usual way by hanging up the phone The phone will then ring again with the second caller This means you will be unable to return to the first call STEP 1 When you re talking on the phone and you hear the Call Waiting beeps press Flash Recall to put the first caller on hold and talk to the new c...

Page 19: ...ver and listen for the dial tone Step 2 Dial 8 7 followed by the fax or modem number you wish to call Handy Hint With Call Waiting you cannot speak to the first and second caller at the same time To have the option to hold a three way conversation we recommend you use the Three Way Call Feature See page 20 of this User Guide or phone Optus Customer Service on 133 937 for more information CALL WAIT...

Page 20: ...tomer service on 133 937 for further information HOW TO TURN CALL DIVERT ON Handy Hint Call Divert is great if you have a mobile phone Just turn it on when you leave the house to have all calls transferred to your mobile number You can easily turn it off again later 18 CALL DIVERT STEP 1 Lift the receiver and listen for the dial tone STEP 2 Dial 7 8 You will hear a special dial tone 3 beeps follow...

Page 21: ...int One way to check if you have Call Divert on is to ring your own number and listen for the short ring which indicates calls are being diverted To turn Call Divert off see above STEP 1 Lift the receiver and listen for the dial tone STEP 2 Dial 7 8 STEP 3 Listen for the confirmation tone 2 short beeps STEP 4 Replace the receiver STANDARD TOUCH TONE PHONE CALL DIVERT 19 ...

Page 22: ...Call feature either party can initiate the three way conversation 20 Three Way Call SETTING UP A THREE WAY CALL STEP 1 Establish a call with the first person You may phone them or they may phone you STEP 2 Press Flash Recall to place the first person on hold STEP 3 Wait until you hear the dial tone STEP 4 Dial the phone number of the second person STEP 5 Wait until you hear the second line ringing...

Page 23: ...one If the call now connects it indicates you may have a problem with the first phone If the second phone doesn t work either contact Optus Customer Service on 133 937 I dial a number and get a recorded voice announcement Step 1 Check the number you dialled was correct Step 2 Ensure you waited for the dial tone before dialling the number Step 3 Make a note of the recorded announcement in case you ...

Page 24: ...ng mobile phones 131 344 From payphones and Vodafone mobiles 133 937 Local Directory Assistance 1223 National Directory Assistance 1223 General Assistance National International connections 1234 International Directory Assistance 1225 International Fault Reporting 1221 Optus VoiceMail 133 321 Wake Up and Reminder Calls available for Optus VoiceMail customers 133 321 Police Fire Ambulance 000 Usefu...

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