Reference Manual for the Model CG814W Wireless Cable Modem Gateway
6-6
Troubleshooting
— Check that your PC has the IP address of your gateway listed as the default gateway. If the
IP configuration of your PC is assigned by DHCP, this information will not be visible in
your PC’s Network Control Panel. Verify that the IP address of the gateway is listed as the
default gateway as described in
“DHCP Configuration of TCP/IP in Windows 2000 ” on
page C-11
.
— Check to see that the network address of your PC (the portion of the IP address specified
by the netmask) is different from the network address of the remote device.
— Check that your Cable Link LED is on.
— If your ISP assigned a host name to your PC, enter that host name as the Account Name in
the Basic Settings menu.
— Your ISP could be rejecting the Device MAC Address of your gateway because it does not
match the MAC Address of the PC you previously used to connect to a cable modem. In
this case you will need to clone your PCs MAC Address. Refer to
“Connecting the
CG814W Gateway” on page 2-4
.