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NETGEAR ARLO PRO, User Manual

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NETGEAR ARLO PRO User Manual Download Page 64

Settings 

64

Turn Off the Siren

To turn off the siren when near the base station, press the button on the top of 
the base station.

 

¾

To turn off the Arlo Pro base station siren remotely:

1.  Tap the 

Arlo

 icon 

 on your mobile device.

If you are using a computer, enter 

arlo.netgear.com 

in the address bar of a 

browser.

The Devices page displays. 

2.  Tap or click 

Turn Siren OFF

.

The siren stops.

View Device Information

 

¾

To view device information:

1.  Tap the 

Arlo

 icon 

 on your mobile device.

If you are using a computer, enter 

arlo.netgear.com 

in the address bar of a 

browser.

The Devices page displays. 

2.  Tap or click 

Settings > My Devices

.

A list of devices displays.

3.  Tap or click the device.

The settings display.

Summary of Contents for ARLO PRO

Page 1: ...October 2016 NETGEAR Inc 350 East Plumeria Drive San Jose CA 95134 USA 202 11683 01 Arlo Pro Wire Free HD Security Camera System User Manual ...

Page 2: ... of NETGEAR Inc Any non NETGEAR trademarks are used for reference purposes only Compliance For the current EU Declaration of Conformity visit http support netgear com app answers detail a_id 11621 For regulatory compliance information visit http www netgear com about regulatory See the regulatory compliance document before connecting the power supply ...

Page 3: ...eras 13 Position Your Cameras 13 Position Mode 15 Reharge Your Arlo Pro Battery 16 Add a Camera From Another Arlo Account 17 2 View Your Content 18 View the Devices Page 18 View Camera Feeds 19 Pan and Zoom Video 19 Record Clips From Live Video 20 Take a Snapshot From Live Video 20 Talk and Listen 21 Control the Camera Feed Image 21 Cloud Recording 23 View Recordings and Snapshots 24 3 USB Device ...

Page 4: ... Friends 36 5 Modes Rules and Smart Alerts 39 Modes 39 Rules 40 Select a Mode 40 Change Motion Sensitivity 42 Change Audio Sensitivity 43 Manage Alerts 44 Set Up Geofencing 45 Geofencing With Multipe Mobile Devices 46 Geofencing Accuracy 47 Geofencing First In Last Out 48 Schedule Your Camera Rules 48 Add a Mode 51 Add a Rule with A Siren Trigger 52 Add a Mode With Different Rules for each Camera ...

Page 5: ...l or Business Plan 67 8 FAQs and Troubleshooting 69 Battery FAQs 69 Manage Bandwidth for Streaming 70 Can t See Video Streams in a Browser 70 Not Receiving Push Notifications 71 Verify That the Arlo Base Station Is Online 73 Base Station Is Offline 74 Signal Strength 76 Reset the Arlo Base Station to Factory Settings 76 9 Rechargeable Battery Safety 78 Safety Rules for Arlo Pro Rechargeable Batter...

Page 6: ...nsert the Battery Into Your Camera To insert the battery into your camera 1 Unlock the battery compartment by pressing and holding the latch 2 Gently pull the battery door back to open the compartment 3 Align the battery contacts 4 Insert the battery 5 Close the battery door Note The Arlo Pro battery is fully charged when it leaves the factory For more information see Safety Rules for Arlo Pro Rec...

Page 7: ...the latest version To find out if an update is available go to the app store and search for Arlo Connect Your Base Station to the Internet The base station connects to your home network and allows you to view your camera streams from anywhere To connect your base station to the Internet 1 Connect the base station to your router using an Ethernet cable 2 Connect the AC adapter to the base station a...

Page 8: ... is in progress DO NOT TURN OFF THE BASE STATION OR CAMERAS Off The base station is powered off Green The base station is connected to the Internet Amber The base station is connected to the router but did not get an Internet connection Off The base station is not connected to your router Green Cameras are connected to the base station Blinking green The base station is attempting to sync with a c...

Page 9: ... and is fully charged Fast blinking blue for 3 seconds The camera is connected to the Quick Charge 9v power adapter and is charging Fast blinking blue for 10 seconds The camera synced to the base station Solid amber The camera is booting Blinking amber once per minute Low battery 15 or less Fast blinking amber for 3 seconds The camera is not charging It is connected to a 5v charger instead of the ...

Page 10: ... See Turn the Arlo App Fingerprint ID Login On and Off on page 55 3 Tap or click New System Setup 4 Select Arlo Wire Free 5 After the app discovers your device select your base station s serial number from the menu 6 Select your time zone from the menu 7 Tap or click Continue 8 Complete the required fields for account setup 9 Tap or click Continue 10 Select a subscription plan Note For more inform...

Page 11: ... 30 100 centimeters of the base station Note Cameras must be synced one at a time 2 Press the Sync button on the top of the base station for about two seconds and then release the button 3 Wait for the Sync status LED to blink green 4 Press the Sync button on top of the camera for about two seconds and then release the button ...

Page 12: ...ate After a base station firmware update the base station reboots and connects to the Internet When a camera firmware update is in progress the LED on the camera blinks alternating blue and amber After this the LED is off for one to two minutes while the camera installs the firmware Important Do not open the battery door while the camera is updating and installing firmware After the camera firmwar...

Page 13: ...ion see Position Mode on page 15 It s important to keep distance in mind when placing your Arlo cameras Maximum You can place your Arlo camera a maximum of 300 feet 90 meters from the base station In indoor installations the range might be less if metal objects or thick walls and ceilings are between a camera and the base station Note Check the Camera LED on the base station If it s blinking amber...

Page 14: ...ount your Arlo motion detection camera at least 7 feet 2 meters above the floor and aim it slightly downward for the best sensor performance Ensure that side to side traffic crosses Arlo s field of view Arlo s motion sensor is much more sensitive to side to side movement across its field of view than to movement directly toward or away from the camera The best area for motion detection is 5 feet t...

Page 15: ...on 4 Tap or click Position Mode The camera starts streaming video Note In Position mode the camera streams video as fast as possible without buffering so that you can aim the camera while watching on a smartphone and make near real time adjustments to the camera position This means that you might see lower quality video while the camera is in Position mode Recharge Your Arlo Pro Battery The Arlo P...

Page 16: ...d separately For uninterrupted Arlo Pro camera use we recommend that you keep a fully charged spare battery on hand Add a Camera From Another Arlo Account To add a camera from another Arlo account 1 Tap the Arlo icon on your mobile device If you are using a computer enter arlo netgear com in the address bar of a browser The Devices page displays 2 Log in to the old Arlo account 3 Tap or click Sett...

Page 17: ... Set Up Your System The settings for the camera display 6 Scroll down and Tap or click Remove Device The camera is removed from your account 7 Log out of the Arlo app 8 Sync the camera to the base station ...

Page 18: ...ge displays Live Feed Icon Tap or click Live to display Camera Icon Display is based on the mode and camera setup Pause Audio detection is on Record video manually Motion detection is on Snapshot WiFi signal Brightness USB device storage Microphone Start using Talk and Listen Battery Speaker Mute the audio Full screen Camera name Camera feed Camera icons Select devices New recordings Snapshot and ...

Page 19: ...he live feed Tap or click the Pause icon Pan and Zoom Video You can pan and zoom to focus in on the high def details of any live or recorded video Just pinch and drag any image as you do with photos on your smartphone To pan and zoom video 1 Tap the Arlo icon on your mobile device If you are using a computer enter arlo netgear com in the address bar of a browser The Devices page displays 2 Tap or ...

Page 20: ...k Record Video This icon turns red to indicate that you are recording the live feed 4 To stop recording Tap or click Record Video The recording is saved in your library Take a Snapshot From Live Video To take a snapshot from live video 1 Tap the Arlo icon on your mobile device If you are using a computer enter arlo netgear com in the address bar of a browser The Devices page displays 2 Tap or clic...

Page 21: ...an take up to five seconds When the button is bright green Talk and Listen is ready 5 Press and hold or click and hold the Microphone button and speak Control the Camera Feed Image If you use more than one camera you can change the order in which the camera feeds are displayed on the Devices page You can also zoom invert or rotate the camera feed image Change the Camera Order To change the camera ...

Page 22: ... the list 6 Tap or click Done Your settings are saved Zoom a Camera Image To zoom a camera image 1 Tap the Arlo icon on your mobile device If you are using a computer enter arlo netgear com in the address bar of a browser The Devices page displays 2 Tap or click Settings My Devices A list of devices displays 3 Tap or click the camera The camera settings display 4 Tap or click Video Settings 5 Unde...

Page 23: ...erything the Arlo Pro cameras record is sent to the cloud for secure storage in your library You can access these recordings from anywhere you are using a mobile device or on a Windows or Mac computer All recordings are encrypted with the user name and password you that create No one else can access your recordings We provide free cloud storage for the life of the Arlo Pro cameras We store a rolli...

Page 24: ...y 1 Tap the Arlo icon on your mobile device If you are using a computer enter arlo netgear com in the address bar of a browser The Devices page displays 2 Tap or click Library The Library page displays a calendar 3 If it is more than one month since you started recording use the arrows on either side of the month to select a month to view Days on which a video clip was recorded are indicated with ...

Page 25: ...t you want to use 5 To remove filtering Tap or click Reset 6 Tap or click Done The Filter icon becomes solid green to show that you are using filtering Recordings that match your filter selections display Dates with recordings are highlighted in dark green Turn Off the Filter The Filter icon on the Library page is solid green when you are using filtering When filtering is used only the recordings ...

Page 26: ...nload Clips To share and download clips from the library 1 Tap the Arlo icon on your mobile device If you are using a computer enter arlo netgear com in the address bar of a browser The Devices page displays 2 Tap or click Library The Library page displays 3 Tap or click a snapshot or video 4 Tap or click Share 5 Tap or click the method that you want to use to share the shapshot or video The avail...

Page 27: ...ords to both the cloud and the USB storage device for motion triggered and audio triggered recordings not CVR If the camera and base station are powered on but the Internet goes down the camera continues to record to the USB storage device The Arlo app notifies you if the USB storage device is full The camera can reformat the card for you See Format a USB Storage Device on page 31 Connect a USB St...

Page 28: ...s 4 Tap or click Local Storage The Local Storage page displays The USB Device status shows whether the USB storage device is ready must be formatted or is full Safely Eject and Remove a USB Storage Device Note USB storage devices must be safely ejected so that recordings do not occur as you are removing the USB storage device Removing the USB storage device while it is in use can cause the USB sto...

Page 29: ...ove check the number on the Arlo Pro base station USB port into which the USB storage device is inserted 6 Tap or click the USB storage device that you want to remove 7 Tap or click Safely Eject USB Device 8 Wait for the Unmounting USB storage device progress message to close and then remove the USB storage device from your Arlo Pro base station The settings on the page dim to show that the USB st...

Page 30: ...rded videos are saved in this folder in MP4 format Video files are named according to this convention camera serial number_video number_date_video clip tag Dates are in the format YYYYMMDD Note If you are unable to play MP4 files on your computer update your media player software to the latest version and try again You can also download a free universal multimedia player such as VLC Change the USB...

Page 31: ...e device make sure to save or copy the files in another location before you format the USB storage device Formatting a USB storage device deletes files on the device 2 Connect the USB storage device to a USB port on the Arlo Pro base station For more information see Connect a USB Device on page 27 3 Tap the Arlo icon on your mobile device If you are using a computer enter arlo netgear com in the a...

Page 32: ...hat you want to format 8 Tap or click Format USB Device 9 Wait for USB Device Status to change from Formatting to Ready Warning Do not remove the USB storage device while it is formatting The USB storage device might become permanently unusable Turn on Recording for a USB Storage Device To turn USB storage device recording on 1 Tap the Arlo icon on your mobile device If you are using a computer en...

Page 33: ...ording Onto a USB Storage Device To stop recording onto a USB storage device 1 Tap the Arlo icon on your mobile device If you are using a computer enter arlo netgear com in the address bar of a browser The Devices page displays 2 Tap or click Settings My Devices The base station and a list of cameras displays 3 Tap or click the base station The Device Settings page displays 4 Tap or click Local St...

Page 34: ...ge displays 2 Tap or click Settings My Devices A list of cameras displays 3 Tap or click the camera The camera settings display 4 In the Name field delete the current name and enter a new name that reminds you of the camera s location such as Garage or Front Door Camera names are limited to 32 characters 5 Tap or click Save Your settings are saved Profile Settings When you use New Setup the email ...

Page 35: ...he top of the page The Profile page displays 5 Type the new entries in the password and name fields 6 Tap or click Done Your settings are saved Turn Auto Login On or Off for a Smartphone When Auto Login is turned on launching the Arlo app on your smartphone automatically logs you in with the email address and password that you used the last time you logged in To turn Auto Login on or off on your s...

Page 36: ...able to them Add a Friend To add a friend to your Arlo account 1 Tap the Arlo icon on your mobile device If you are using a computer enter arlo netgear com in the address bar of a browser The Devices page displays 2 Tap or click Settings The Settings page displays 3 Under Account Tap or click Grant Access 4 Tap or click Add or the symbol 5 Enter the first name last name and email address of the pe...

Page 37: ...riend and Tap or click Edit The Edit page displays 5 Tap or click cameras to select or deselect them 6 Tap or click Allow Access Rights Selecting Allow Access Rights allows this friend to change your account and camera settings 7 Tap or click Done Your settings are saved Delete a Friend To delete a friend s privileges 1 Tap the Arlo icon on your mobile device If you are using a computer enter arlo...

Page 38: ...Personalize Your System 38 4 Select the friend and Tap or click Edit The Edit page displays 5 Tap or click Delete Friend 6 Tap or click Yes The friend is deleted ...

Page 39: ... how your cameras respond to motion or sound You can create your own modes but Arlo Pro comes with the following modes Armed Detection is on for this camera Disarmed Detection is off for this camera Schedule Manage detection based on a schedule Geofencing You can use geofencing to arm disarm or resume a schedule mode when you arrive at or leave a given location based on your mobile device If you a...

Page 40: ...Pro base station you can also tell your Arlo Pro base station to turn on the siren in response to a trigger The siren has four duration options and three loudness options Notifications When a trigger is detected Arlo can send you push notifications email alerts or both You can also choose to send email alerts to friends family members pet sitters or anyone who might need to respond when a camera i...

Page 41: ...etection is on Sound Audio detection is on Use the 3D Touch Shortcut to Select a Mode If you are using a mobile device that supports the 3D Touch feature you can use 3D Touch to quickly select a mode To use 3D Touch to select a mode for a camera 1 Tap and hold the Arlo icon on your mobile device A menu displays listing the default mode selections Armed Disarmed Scheduled and Geofencing 2 Tap a mod...

Page 42: ...ras displays 3 Tap or click the Arlo Pro camera The Mode page displays 4 Tap or click Edit next to the mode The Edit Rule page displays 5 Tap or click Edit next to the rule that you want to edit 6 Under If the following Tap or click Edit next to Motion is detected The Motion detection settings page displays 7 Move the slider to adjust the sensitivity level for motion detection for this camera If y...

Page 43: ...p or click the Arlo Pro camera A list of modes displays 4 Tap or click Edit next to Armed The Edit Rule page displays 5 Tap or click Edit next to the rule The Edit Rule page displays 6 Under If the following Tap or click Edit next to Audio is detected The Audio Detection page displays 7 Move the slider to the desired level of audio detection If you used a mobile device to specify the settings your...

Page 44: ... Tap or click Mode A list of cameras displays 3 Tap or click the Arlo Pro camera A list of modes displays 4 Tap or click Edit next to Armed or your custom mode The Edit Rule page displays 5 Under If the following specify the motion detection and audio detection settings 6 Under Then do the following specify the settings for how Arlo Pro responds to motion or sound detection The selections are Do n...

Page 45: ...S or location services so that Arlo can locate your device 2 Enable WiFi Set Up Geofencing for the First Time and Set Up Modes To set up geofencing for the first time and set up modes 1 Tap the Arlo icon on your mobile device The Devices page displays 2 Tap Mode A list of cameras displays 3 Tap or click the camera A list of available modes displays 4 Tap Geofencing The Arlo Would Like to Use your ...

Page 46: ...t Disarmed or Custom Mode while they are home If you use more than one enabled mobile device you might be asked to select an Arlo device to connect it to 11 To select the preferred mobile device tap the device and then tap Next 12 Tap Save Your settings are saved Geofencing With Multipe Mobile Devices If you want multiple mobile devices to participate in your Arlo geofencing make sure that the req...

Page 47: ...he device name when geofencing is enabled Note The device location displays as either In Zone or Out of Zone 7 To disable geofencing tap the mobile device again The check mark disappears when geofencing disabled For more information see Set Up Geofencing on page 45 Geofencing Accuracy For accuracy geofencing uses a combination of GPS cellular data and WiFi data The local environment affects geofen...

Page 48: ...are armed For more information about managing multiple devices see Geofencing With Multipe Mobile Devices on page 46 Schedule Your Camera Rules You can set a schedule to activate and deactivate cameras automatically Schedules recur weekly For example the schedule for Tuesday is repeated every Tuesday as long as the schedule is turned on Arlo is preconfigured with the following schedule Monday thro...

Page 49: ...Schedule 6 Tap or click Add 7 Set the days and times and then Tap or click Save The schedule is saved Edit a Schedule To edit a schedule 1 Tap the Arlo icon on your mobile device If you are using a computer enter arlo netgear com in the address bar of a browser The Devices page displays ...

Page 50: ...isplays 3 Tap or click the Arlo Pro camera A list of available modes displays 4 Tap or click Schedule 5 Tap or click Edit next to Schedule 6 Tap or click the schedule 7 Change the start and stop times and Tap or click Save The schedule is saved ...

Page 51: ...the address bar of a browser The Devices page displays 2 Tap or click Mode A list of cameras displays 3 Tap or click the camera 4 Tap or click Add a Mode The New Mode page displays 5 Enter a name for the mode and Tap or click Next The Trigger Device page displays 6 Tap or click When motion is detected and When audio is detected and then Tap or click Next The Motion Settings page displays 7 Set the...

Page 52: ...isplays 13 Review your settings and Tap or click Save Your settings are saved Add a Rule with A Siren Trigger To add a rule that includes a siren trigger you must add a new mode or edit an existing mode Note Only Arlo Wire Free and Arlo Pro Wire Free cameras connected to an Arlo Pro base station can trigger the siren For more information about adding a new mode see Add a Mode on page 51 To add a r...

Page 53: ...es within the same mode so that each camera performs different actions and sends different alerts You can also use schedule mode to activate modes automatically at different times of the day or week For more information about schedule mode see Add a Schedule on page 48 To add a mode with different actions or alerts for different cameras 1 Tap the Arlo icon on your mobile device If you are using a ...

Page 54: ...elect the Turn Siren ON check box 12 If you selected Record video use the slider to specify how long you want your device to record for when motion or audio is detected and tap or click Next 13 If you selected Turn Siren ON set the sliders for Siren Duration and Siren Loudness and tap or click Next Note The base station siren is very loud Prolonged exposure to the siren might cause permanent heari...

Page 55: ...our mobile device The Devices page displays 2 Tap Settings The Settings page displays 3 Tap Profile The Profile page displays 4 Tap Log in with Touch ID Tapping this button turns Log in with Touch ID on and off Change the Time Zone To change the time zone 1 Tap the Arlo icon on your mobile device If you are using a computer enter arlo netgear com in the address bar of a browser The Devices page di...

Page 56: ...he LED on the Arlo Pro camera lights in different colors You can turn off this LED To turn off the LED on the Arlo Pro camera 1 Tap the Arlo icon on your mobile device If you are using a computer enter arlo netgear com in the address bar of a browser The Devices page displays 2 Tap or click Settings My Devices A list of devices displays 3 Tap or click the camera The camera settings display 4 Tap o...

Page 57: ... you are using a computer enter arlo netgear com in the address bar of a browser The Devices page displays 2 Tap or click Settings My Devices A list of devices displays 3 Tap or click the camera The camera settings display 4 If you are using the Arlo App on a mobile device tap Video Settings The Video Settings page displays 5 Tap or click Video Resolution The Video Resolution page displays 6 Tap o...

Page 58: ...s bar of a browser The Devices page displays 2 Tap or click Settings My Devices A list of devices displays 3 Tap or click the camera The camera settings display 4 If you are using the Arlo App on a mobile device tap Video Settings The Video Settings page displays 5 Tap or click Night Vision Your settings are saved Audio Settings Turn the Microphone Off and On To turn the microphone off and on 1 Ta...

Page 59: ...To change the speaker settings 1 Tap the Arlo icon on your mobile device If you are using a computer enter arlo netgear com in the address bar of a browser The Devices page displays 2 Tap or click Settings My Devices A list of devices displays 3 Tap or click the camera The camera settings display 4 If you are using the Arlo App on a mobile device tap Audio Settings The Audio Settings page displays...

Page 60: ...ras displays 3 Tap or click the base station The base station settings page display 4 Tap or click Name 5 Enter a new name for the base station The new name is displayed in the Arlo app Adjust the Base Station Flicker Setting The combination of certain artificial light sources and the camera shutter speed might result in flickering in recorded video The default setting for the base station is Auto...

Page 61: ...our mobile device If you are using a computer enter arlo netgear com in the address bar of a browser The Devices page displays 2 Tap or click Settings My Devices A list of devices including the base station cameras displays 3 Tap or click the base station The base station settings page display 4 Tap or click Device Information The firmware level hardware level and serial number for the base statio...

Page 62: ...of devices including the base station cameras displays 3 Tap or click the base station The base station settings page display 4 Tap or click Remove Device The base station is removed from your Arlo account The base station does not display when you use the Arlo app Select the Siren Volume The base station includes a siren You can manually activate or turn off the siren You can also set up motion d...

Page 63: ...e loudest siren setting which is the default loudness option for the siren is more than 100 decibels Do not test the siren while people or pets are close to the base station Prolonged exposure to the siren might cause hearing damage To turn on the Arlo Pro base station siren 1 Tap the Arlo icon on your mobile device If you are using a computer enter arlo netgear com in the address bar of a browser...

Page 64: ...omputer enter arlo netgear com in the address bar of a browser The Devices page displays 2 Tap or click Turn Siren OFF The siren stops View Device Information To view device information 1 Tap the Arlo icon on your mobile device If you are using a computer enter arlo netgear com in the address bar of a browser The Devices page displays 2 Tap or click Settings My Devices A list of devices displays 3...

Page 65: ...lays 3 Tap or click the camera The camera settings display 4 Scroll down and tap or click Restart The camera restarts Remove a Camera From Your Account To remove a camera from your account 1 Tap the Arlo icon on your mobile device If you are using a computer enter arlo netgear com in the address bar of a browser The Devices page displays 2 Tap or click Settings My Devices A list of devices display...

Page 66: ...u upgrade from a paid subscription to a higher service level the system calculates any unused portion of the current term and deducts that prorated amount from the total cost of the upgrade Renew Your Service Plan Monthly plans automatically renew each month until you upgrade to an annual plan or cancel effective the next billing cycle Annual plans autorenew by default but can be configured to exp...

Page 67: ... Premier or Elite plan tap or click SELECT under the plan 6 To change to an Advanced Professional or Enterprise plan select For Business and then tap or click SELECT under the plan 7 Follow the onscreen instructions to change your subscription After your payment is processed your service level information is updated on the Subscription page ...

Page 68: ...attery capacity Why does one Arlo camera battery drain faster than another Arlo camera battery Your Arlo camera is flexible and you can use it in a wide range of environments Your environment might include elements that affect battery life Some of the places that you might place your Arlo camera use more battery power than others Note the following examples Arlo cameras work well in the dark They ...

Page 69: ...life select the Best Battery Life setting This setting trades video quality for improved battery life For best video quality select the Best Video setting This setting reduces battery life but provides the highest quality images To balance the battery life and video quality select the Optimized setting To access your Power Management settings log in to your Arlo account select Settings Camera Sett...

Page 70: ...o stream check for the conditions in following sections WiFi Signal Interference Environments with multiple WiFi networks WiFi devices or frequencies can cause signal interference with your Arlo system Minimize the number of networks WiFi devices and transmitted frequencies in the area where you place your base station and cameras Also place your camera at least 10 feet 3 meters from the base stat...

Page 71: ... following and are still not getting Arlo alerts contact NETGEAR support Check the Rules Settings for Armed Modes Check the rules in your modes Make sure that Push Notification is enabled in the Armed mode or in a custom mode if you created one To check push notification in the Armed mode setting 1 Tap the Arlo icon on your mobile device If you are using a computer enter arlo netgear com in the ad...

Page 72: ...y 3 Make sure that the Show Notifications setting is enabled 4 If you made changes tap Save Your settings are saved If You Said No to Push Notifications at Installation When you install the Arlo app for the first time to receive alerts you must select Allow when asked if you want Arlo to send you push notifications For iOS apps after you respond to this alert it is not presented again unless the d...

Page 73: ... Base Station Is Online on page 73 To troubleshoot the base station Internet connection 1 Check the Ethernet cable Make sure that it s securely connected to the back of your base station and to your router Also make sure that you re using the Ethernet cable that came with your system 2 Check the power adapter Make sure that the power adapter is securely connected to the back of your base station a...

Page 74: ...want to temporarily lower the security settings on the router or temporarily place the base station in the DMZ to rule out any firewall restrictions If you make these changes power cycle your base station as described in Step 4 7 Check to make sure that ports 443 and 80 are open on your router Note If you do not manage your Internet environment contact your IT department for assistance with any fi...

Page 75: ...he base station Follow these tips to increase signal strength Position your base station so that it is central to all of your cameras Position your camera a maximum of 300 feet 90 meters from the base station The maximum line of sight range of 300 feet is reduced by each wall ceiling or other large obstruction between the camera and base station The following materials reduce signal strength the m...

Page 76: ...the front of the base station blink amber When the LEDs stop blinking amber your base station reboots The base station is removed from your Arlo account 2 When the Power and Internet LEDs both light solid green tap the Arlo icon on your mobile device and log in to your Arlo account If you are using a computer enter netgear com in the address bar of a browser 3 Tap or click New System Setup 4 Follo...

Page 77: ...ery contacts are aligned ALWAYS keep all batteries away from children ALWAYS follow local waste and recycling laws when throwing used batteries away ALWAYS use an Arlo Pro power adapter or an Arlo Pro Charging Station sold separately to charge Arlo Pro rechargeable batteries NEVER place Arlo Pro rechargeable batteries in a pocket purse or other receptacle especially those containing metal objects ...

Page 78: ...t not limited to the risk of electric shock or fire Charge only Arlo Pro Rechargeable Batteries compatible with the Arlo Pro Charging Station Charging other batteries may cause them to leak rupture or explode Use the charger only in dry locations Keep away from rain snow or excessive moisture Do not operate the charging station if it or its cord is damaged Do not disassemble modify or attempt to u...

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