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NETGEAR AirCard 791L, User Manual

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NETGEAR AirCard 791L User Manual Download Page 72

72

7

7.   

Troubleshooting

This chapter provides suggestions for troubleshooting problems that might arise when you are 
using your Jetpack.

The chapter includes the following sections:

•

Questions About Connecting Devices and Internet Access 

•

Questions About the Jetpack Battery 

•

Questions About Improving Wi-Fi Performance 

•

Additional Questions 

Summary of Contents for AirCard 791L

Page 1: ...User Guide VerizonJetpack 4G LTE Mobile Hotspot AC791L...

Page 2: ...t Compliance For regulatory compliance information visit http www netgear com about regulatory See the regulatory compliance document before connecting the power supply Trademarks NETGEAR Inc NETGEAR...

Page 3: ...martphones and Tablets 18 Chapter 2 Use Your Jetpack Using Your Jetpack for the First Time 20 Connect to the Jetpack Using Wi Fi 20 Connect Using a Wi Fi Network Manager 20 Connect Using WPS 21 Config...

Page 4: ...Website 42 Back Up and Restore Jetpack Settings 43 Download Your Jetpack s Settings 43 Restore Your Jetpack s Settings 43 Reset the Jetpack to Factory Default Settings 44 Reset the Jetpack to Factory...

Page 5: ...tion to a Port Filtering Black List 62 Remove a Port Filtering Entry 63 Chapter 6 Advanced Settings View or Change the Jetpack s IP Address and Subnet Mask 65 Configure DHCP 66 Enable DHCP 66 Set the...

Page 6: ...pot AC791L Environmental Specifications 80 Mechanical Specifications 80 Appendix B Tips and Safety Guidelines for Lithium Ion Batteries Battery Tips 81 General Battery Safety 81 Appropriate Batteries...

Page 7: ...tphone tablet or printer almost anywhere you go This chapter covers the following topics Package Contents Meet Your Jetpack Accessories Install the Battery Charge the Battery Use Your Jetpack to Charg...

Page 8: ...onnectors Select Center Option Status Bar Navigate Left Up Select Left Option Navigate Right Down Select Right Option Power Indicator Accessory Accessory Universal Charging Port and Jetpack Charge Tet...

Page 9: ...ess of the Power button puts the display to sleep Power Indicator When the Jetpack is powered on the Power Indicator light will blink Jetpack Home Screen Real time Status bar Data Usage meter Use the...

Page 10: ...Verizon system messages Connected Device Indicator displays the number of devices connected to your Jetpack Tethered Mode Indicator displays when your Jetpack has a tethered connection Battery Indica...

Page 11: ...his cradle is built with an Ethernet port so that you can connect Ethernet enabled devices like a router or laptop MIMO antenna This external antenna boosts signal strength and extends coverage indoor...

Page 12: ...ollow the instructions in Charge the Battery on page 13 To install the battery 1 If the back cover is attached to the Jetpack remove the back cover by lifting at the notch on either corner of the Jetp...

Page 13: ...let The Battery icon on the Jetpack display indicates the percentage of remaining battery charge When the battery is fully charged a notification tells you that the battery is fully charged and to rem...

Page 14: ...The universal charging cable allows you to use your Jetpack to charge small portable USB devices such as smartphones to keep you powered and connected longer To charge an external USB device using th...

Page 15: ...ttached to the Jetpack remove the back cover by lifting at the notch on either corner of the Jetpack 2 Remove the battery The SIM card is located as shown To switch between SIM cards 1 To remove slide...

Page 16: ...utdown process and then automatically turns off the display Using the Navigate Select Buttons The Navigation Select buttons on your Jetpack respond to a light touch You only need to tap them to view o...

Page 17: ...left center and right Navigation Select buttons correspond to the Up Select and Down onscreen selections Manage Your Jetpack and Settings You can manage your Jetpack and change settings using the foll...

Page 18: ...complimentary mobile app from www netgear com AirCardApps or from the other sources listed here Use this app to view your Jetpack s settings connection status and data usage information from your sma...

Page 19: ...Jetpack basics from the Jetpack display and the Jetpack Admin website The chapter covers the following topics Using Your Jetpack for the First Time Connect to the Jetpack Using Wi Fi Configure a Tethe...

Page 20: ...urned off on initial start up To use the guest network you must turn it on using the Wi Fi option of the Settings menu To change the number of devices that can connect to either network see Set the Ma...

Page 21: ...wered on 2 Open the Wi Fi Name Password menu and select Wi Fi Protected Setup 3 Select the main network or the guest network 4 When prompted select Start 5 Within 2 minutes press the WPS button on you...

Page 22: ...e Download Win XP Drivers link Jetpack Admin Website Your Jetpack comes configured and ready to use You can use the Admin website to manage your Jetpack s settings Sign In to the Jetpack Admin Website...

Page 23: ...For information about how to change these passwords see Change the Password for the Jetpack Admin Website on page 27 and Change the Settings for a Jetpack Wi Fi Network on page 30 The Sign In section...

Page 24: ...n the Jetpack Display To view estimated data usage on the Jetpack display 1 Verify the Jetpack is powered on 2 On the Home screen use the Real time Data Usage meter 3 To view more open the Data Usage...

Page 25: ...ht encounter Software update available For information about how to update your software see Update the Jetpack Software on page 42 SIM errors Reboot the Jetpack If the SIM error still displays contac...

Page 26: ...ons that caused it to display Manage Messages You can view the number of unopened Verizon system messages sent to your Jetpack and you can read save or delete each message Manage Messages From the Jet...

Page 27: ...assword for the Jetpack Admin Website You can change the password for the Jetpack Admin website To change the password 1 from the Jetpack Admin website home page select Jetpack Settings Jetpack 2 Ente...

Page 28: ...can customize the Jetpack Wi Fi settings to suit your preferences The chapter covers the following topics Select a Wi Fi Profile Show or Hide the Wi Fi Settings Change the Settings for a Jetpack Wi F...

Page 29: ...ile will disconnect all current Wi Fi connections Select a Wi Fi Profile From the Jetpack Display To select a Wi Fi Profile on the Jetpack display 1 Verify the Jetpack is powered on 2 Open the Setting...

Page 30: ...Save button to confirm Selecting a different Wi Fi profile will disconnect all current Wi Fi connections 3 Below the Wi Fi Password field select or clear the Display On Jetpack Screen check box 4 Cli...

Page 31: ...s Wi Fi 2 To select a different profile click a Wi Fi profile button and click the Save button to confirm Selecting a different Wi Fi profile will disconnect all current Wi Fi connections 3 To enter a...

Page 32: ...Save button Your settings are saved Note During this change all Wi Fi connected devices are disconnected from the Jetpack Wi Fi network and must reconnect Configure the Wi Fi Channel The Wi Fi channe...

Page 33: ...channel that provides the least interference 5 Click the Save button Your settings are saved Specify the Wi Fi Range You can specify the range of the Jetpack s Wi Fi signal Broadcasting the Wi Fi sign...

Page 34: ...Wi Fi Range radio button 5 Click the Save button A confirmation page displays 6 Click the Save button Your settings are saved Note During this change all Wi Fi connected devices are disconnected from...

Page 35: ...Wi Fi 2 Click the Guest Wi Fi button Selecting a different Wi Fi profile will disconnect all current Wi Fi connections 3 Click the Save button to confirm 4 To customize the settings for your guest net...

Page 36: ...Fi is turned on select the New password each session check box 4 To change the encryption expand the Network Settings section and select a setting in the Encryption menu None Anyone can access your W...

Page 37: ...elect Jetpack Settings Wi Fi 2 To select a different profile click a Wi Fi profile button and click the Save button to confirm Selecting a different Wi Fi profile will disconnect all current Wi Fi con...

Page 38: ...ack is powered on 2 Open the Settings menu and select Wi Fi Turn Wi Fi Off Wi Fi is turned off To connect to the Jetpack you must use a tethered connection until Wi Fi is turned back on Turn Off Wi Fi...

Page 39: ...et Note To tether your Jetpack to a computer you must download the necessary device drivers using TRU Install For more information see Configure a Tethered Connection on page 21 To turn on the Wi Fi s...

Page 40: ...ack Settings Wi Fi 2 Click a Wi Fi profile button to select it 3 Expand the Wi Fi Options section 4 Select or clear the Wi Fi Multimedia WMM setting 5 Click the Save button A confirmation page display...

Page 41: ...following topics Update the Jetpack Software Back Up and Restore Jetpack Settings Reset the Jetpack to Factory Default Settings Extend Battery Life Adjust the Jetpack Screen Settings Set the Jetpack s...

Page 42: ...e Jetpack is powered on 2 Open the Software Update screen The Software Update screen displays the current software level and the last time you checked for a software update 3 To check for an update se...

Page 43: ...changing the settings Download Your Jetpack s Settings To restore your Jetpack s settings later you must download and save your Jetpack s current settings to your computer To download a copy of your J...

Page 44: ...setting files are saved to your Downloads folder 4 Click the Open button 5 Click the Restore Now button Your Jetpack is restored with the imported file settings Reset the Jetpack to Factory Default Se...

Page 45: ...rm A message explains that all active connections will end 4 Select Yes The Jetpack returns to its factory settings and restarts Reset the Jetpack to Factory Settings From the Jetpack Admin Website To...

Page 46: ...Sleep Settings on page 48 Limit the number of Wi Fi devices that can connect to the Jetpack Wi Fi network For more information see Set the Maximum Number of Connected Devices on page 37 If only one ne...

Page 47: ...pack Admin website home page select Jetpack Settings Jetpack Preferences 2 In the Screen section select a brightness setting Bright Brightens the Jetpack display Dim Dims the Jetpack display and prolo...

Page 48: ...pen the Settings screen and select Sleep 3 Select a sleep setting Your settings are saved Use Airplane Mode You can set the Jetpack to use airplane mode using the Jetpack display or the Jetpack Admin...

Page 49: ...ck Preferences 2 Click the Airplane mode button 3 Click the Save button The Jetpack enters airplane mode You will be disconnected from the Wi Fi network GPS Over Wi Fi Settings To use GPS over Wi Fi y...

Page 50: ...can view a universal charging demo on the Jetpack display You can view or change the universal charging settings from the Jetpack Admin website View a Universal Charging Demo on the Jetpack Display T...

Page 51: ...area network LAN You can also specify custom rules about how Internet traffic is managed using port forwarding and port filtering This chapter covers the following topics View Connected Devices Manag...

Page 52: ...k resets to activate the new settings Any devices connected to the Jetpack are disconnected when the Jetpack resets View Connected Devices From the Jetpack Display Connected devices are using the Jetp...

Page 53: ...d device is not connected and you know the MAC address you can manually add it to the black list For more information see Use MAC Filtering to Block Devices on page 57 Block Connected Devices From the...

Page 54: ...list of devices connected to the main Wi Fi and guest Wi Fi networks displays 2 Click the device name The device details display 3 Click the Block Device button 4 When prompted click the Block Device...

Page 55: ...ed devices From the Jetpack Admin website home page select Connected Devices Blocked Devices Unblock Devices From the Jetpack Display To unblock a device 1 Verify the Jetpack is powered on 2 Open the...

Page 56: ...d Set Up MAC Filtering You can use Media Access Control MAC filtering to prevent unauthorized devices from connecting to the Jetpack Wi Fi network The MAC filter is used to grant white list or block b...

Page 57: ...list To use MAC filtering to block devices 1 From the Jetpack Admin website home page select Jetpack Settings Advanced MAC Filter 2 From the MAC Filter Mode menu select Black List Block all devices i...

Page 58: ...e Save button Your settings are saved Enable or Disable a DMZ In a demilitarized zone DMZ network configuration a computer runs outside the firewall in the DMZ This computer intercepts incoming Intern...

Page 59: ...re saved Configure Port Forwarding Port forwarding lets you forward incoming traffic to specific ports and devices according to their local IP addresses on your network Normally incoming traffic is bl...

Page 60: ...ing accessed 5 In the Port field enter the port that is forwarded If the application uses more than one port each port must be forwarded separately 6 From the Protocol menu select TCP or UDP This is t...

Page 61: ...t to the entry The port forwarding entry is removed 4 Click the Save button Your settings are saved Configure Port Filtering Port filtering lets you specify which applications for example HTTP FTP ema...

Page 62: ...he port filtering entry is added to the list 7 Click the Save button Your settings are saved Add an Application to a Port Filtering Black List You can black list specific applications to prevent those...

Page 63: ...ports are already in the list black list or white list you can remove any of those rows 1 From the Jetpack Admin website home page select Jetpack Settings Advanced Port Filtering The Port Filtering p...

Page 64: ...to configure advanced settings on your Jetpack The chapter covers the following topics View or Change the Jetpack s IP Address and Subnet Mask Configure DHCP Set the DNS Mode Set the Allowed Network T...

Page 65: ...dress and subnet mask 1 From the Jetpack Admin website home page select Jetpack Settings Advanced LAN The Jetpack s LAN IP address displays in the IP Address field The Jetpack s netmask displays in th...

Page 66: ...ce on the network must be configured with TCP IP settings to allow the device to obtain an IP address automatically To enable DHCP 1 From the Jetpack Admin website home page select Jetpack Settings Ad...

Page 67: ...appear when the Manual radio button is selected Use this option to access a DNS server that provides customized addressing or if your network includes a local DNS server Automatic The DNS server spec...

Page 68: ...etpack Settings Advanced Networks 2 From the Network technology menu select the type of mobile broadband network to which your devices can connect 3 Click the Save button Your settings are saved View...

Page 69: ...You can view information about your Jetpack s model hardware and software To view details about your Jetpack on the Admin website 1 From the Jetpack Admin website home page select About Jetpack Jetpa...

Page 70: ...ns information that can be used by the technical support teams for troubleshooting purposes To display diagnostic information on the Admin website 1 From the Jetpack Admin website home page select Abo...

Page 71: ...e select About Jetpack Jetpack Support Turn On a SIM PIN Lock The Jetpack s SIM security is disabled You can turn on a PIN lock and enter a PIN To turn on a SIM PIN lock 1 From the Jetpack Admin websi...

Page 72: ...eshooting problems that might arise when you are using your Jetpack The chapter includes the following sections Questions About Connecting Devices and Internet Access Questions About the Jetpack Batte...

Page 73: ...can then the problem is with the device that cannot connect not the Jetpack What do I do if I can t access the Internet If you are connected to the Jetpack but cannot connect to the Internet try the...

Page 74: ...and a fix are available at http support microsoft com kb 928233 or visit the Microsoft support website and search for knowledge base article 928233 Questions About the Jetpack Battery Review this sec...

Page 75: ...n Keep your Jetpack at least 3 6 feet away from electrical devices that generate RF interference for example microwaves TVs 2 4 GHz cordless phones cellular phones baby monitors wireless speakers If y...

Page 76: ...k the Wi Fi interference by powering the Jetpack off and then powering it on to find a better Wi Fi channel If the LTE network signal is low consider using an external antenna like the MIMO Antenna or...

Page 77: ...quirements and Specifications This appendix covers the following topics System Requirements Radio Frequency and Electrical Specifications Software Specifications Environmental Specifications Mechanica...

Page 78: ...0 or later Mozilla Firefox version 4 0 or later Google Chrome version 17 or later Apple Safari version 5 0 or later Apple Safari Mobile version iOS 4 0 Android Browser Android OS 2 2 or later The foll...

Page 79: ...mA LTE Technology Bands 4G LTE CA 700 1700 B13 B4 4G LTE 1900 B2 1800 B3 1700 B4 2600 B7 700 MHz B13 MHz UMTS HSPA HSPA 850 900 1900 2100 MHz CDMA 1X EvDO eHRPD 800 1900 MHz GSM GPRS EDGE 850 900 180...

Page 80: ...r Dimension Dimensions W x L x H 4 33 in x 2 67 in x 0 75 in 110 mm x 68 mm x 19 mm Weight 5 8 oz 164 g OTASP IS 683A IS 683B IS 683C Supported OTAPA Supported PRL Preferred Roaming List Supported Aut...

Page 81: ...d outdoors Batteries may get warm while charging and discharging this is normal behavior for all batteries Use the wall charger and the USB cable that came with this device Use the latest firmware che...

Page 82: ...ools Do not disassemble or modify batteries Do not use a battery for anything other than its intended purpose Appropriate Batteries and Chargers Use only approved batteries in the device Only purchase...

Page 83: ...NETGEARpartnumber202 11519 01 QualityOne partnumberOM791VW...

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