Returns and Credits
Please note that only serialized products and their accessory items (i.e., products and
items bearing a distinct serial number tag) are eligible for partial refund and/or credit.
Non-serialized parts and accessory items (e.g., cables, carrying cases, auxiliary
modules, etc.) are not eligible for return or refund. Only products returned within 60 days
from the date of original purchase are eligible for refund/credit.
In order to receive a partial refund/credit of a product purchase price on a serialized
product, the product must not have been damaged by the customer or by the carrier
chosen by the customer to return the goods, and the product must be returned complete
(meaning with all manuals, cables, accessories, etc.) and in “as new” and resalable
condition.
Products not returned within 60 days of purchase, or products, which are not in “as
new”, and resalable condition, are not eligible for credit return and will be returned to the
customer. The Return Procedure (see below) must be followed to assure prompt refund
/ credit.
Restocking Charges
Products returned within 30 days of original purchase are subject to a minimum
restocking fee of 15 %. Products returned in excess of 30 days after purchase, but prior
to 60 days, are subject to a minimum restocking fee of 20 %. Additional charges for
damage and / or missing parts and accessories will be applied to all returns.
Return Procedure
All items being returned (including all warranty-claim shipments) must be sent freight-
prepaid to our factory location. When you return an instrument to Netech Corporation,
we recommend using United Parcel Service, Federal Express, DHL or Air Parcel Post.
We also recommend that you insure your shipment for its actual replacement cost.
Netech Corporation will not be responsible for lost shipments or instruments that are
received in damaged condition due to improper packaging or handling. Use the original
carton and packaging material for shipment.
