NetComm SmartVoice Gateway Reference Manual Download

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SmartVoice Gateway(s) User Guide

YML832 Rev1

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Gateway only allows one user to login at a time, so whenever a change is made, please save the
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Summary of Contents for SmartVoice Gateway

Page 1: ......

Page 2: ...Telephone Connection 16 3 Con guring the Gateway via WEB Browser 19 Network Settings 20 QoS Settings 24 NAT DDNS NAT Traversal 25 Telephony Settings 27 SIP Settings 30 Private Network 34 Calling Featu...

Page 3: ...Cross Over Cabling 91 Appendix C Registration and Warranty Information 92 IMPORTANT NOTE To ensure your Gateway complies with Australian Standards 1 The symbol shall be marked next to the protective e...

Page 4: ...stance calls In addition each gateway includes an in built 4 port Ethernet switch which supports comprehensive Internet gateway functions to accommodate other PCs or IP devices to share the same broad...

Page 5: ...ervice You will need access to a high speed broadband service via a RJ 45 Ethernet connection to a broadband modem VoIP Service You will need a VoIP account from your VoIP service provider The quality...

Page 6: ...PAT Port Address Translation DMZ Virtual Server Traf c Filtering based on MAC address IP address TCP UDP Port number and URL string pattern Prevents attacks based on TCP UDP IP and ICMP protocols Prev...

Page 7: ...conditional Busy No Answer o Call Transfer Unattended Attended o Three Way Calling Media Server required Failsafe mechanism o Network failure o Service unavailable o Power loss Analogue interface o Co...

Page 8: ...02 x 172 x 35 mm 8 port Model Dimension W D H 4 port 287 x 161 x 38 mm 16 port Model Dimension W D H 4 port 442 x 325 x 43 mm 32 port Model Dimension W D H 4 port 442 x 325 x 43 mm 4 port Model Weight...

Page 9: ...for the WAN Port Indicator L1 LX stands for the LAN Port Indicator When starting up the system the Alarm Run and Power indicators will light up After approximately 15 seconds the Alarm indicator will...

Page 10: ...To restore the gateway to its factory default setings IP address Username and Password only 1 Disconnect the power plug 2 Press reset do not let go of the reset button 3 Connect the power plug back i...

Page 11: ...problems and will affect the warranty of the product 3 Connect the Phone or PSTN lines as required to setup your SmartVoice Gateway The way you setup the lines will depend on the model you have purch...

Page 12: ...s of whether it is a static IP address DHCP using a Cable Modem or PPPoE Dialup ADSL The following diagram shows a typical network connection in which broadband devices such as an ADSL router or Cable...

Page 13: ...ADSL router work in router NAT mode so that the gateway is behind a NAT Firewall In this case the broadband router NAT Firewall and the gateway need to be con gured correctly in order to allow the gat...

Page 14: ...static public IP address then the NAT IP Domain address is set as the Public IP address of the Internet sharing devices If the WAN of the Internet sharing device uses a dynamic public IP address and...

Page 15: ...n The network connection is shown in following diagram Gateway IP Settings Needs to be set up as either in static IP DHCP or PPPoE NAT STUN Settings Unnecessary Disabled DDNS Settings Unnecessary Disa...

Page 16: ...rfaces Each set acts as an independent extension line Integrating the SmartVoice Gateway with PBX Phone1 Phone4 are FXS interfaces and some of them can be connected to telephone sets for direct calls...

Page 17: ...ve as a bridge between the PSTN and VoIP network Integrating the SmartVoice Gateway with PBX Line1 Line4 are FXO interfaces and can be connected with PBX extension lines this is exclusively for an ana...

Page 18: ...phone line to connect with a user behind the SmartVoice Gateway Integrating the SmartVoice Gateway with PBX Phone1 Phone2 are FXS interfaces and can be connected to PBX CO lines Line1 Line2 are FXO in...

Page 19: ...the gateway s WAN Port IP address in the website address area If the PC is connected to the LAN Port enter the LAN Port IP address The default is 192 168 8 254 The following registration screen will...

Page 20: ...among gateway s Each line requires 2 ports For example the 400 series gateway requires 8 UDP ports and the 800 series gateway requires 16 UDP ports It is not necessary to change these unless it con i...

Page 21: ...ress if using WAN Port to enter the Web Con guration Screen a new IP address has to be used The same applies to the following two settings Setting Static IP Select Static IP and enter the IP address S...

Page 22: ...is assigned with a static IP address the DNS information must be assigned manually Auto Gateway uses primary secondary DNS addresses from ISP s DHCP server or PPPoE server Manual Enter the primary se...

Page 23: ...set the IP address to 192 168 99 254 instead Enable DHCP Server Enable or Disable DHCP server service of gateway IP Pool Starting Address The rst IP address to be assigned to DHCP clients IP Pool end...

Page 24: ...ay without this function can adjust the bandwidth automatically NOTE The WAN QoS function only works as expected when you connect con gure the gateway as described on Page 13 If the gateway is behind...

Page 25: ...et sharing device or ll in a true URL Uniform Resource Locator when DDNS is used Please refer to the DDNS settings NOTE If setting a public IP in this eld it has to be a static public IP otherwise VoI...

Page 26: ...llowing information Server address Sets up the IP address or URL Uniform Resource Locator of the DDNS Server Hostname The URL of the system or NAT apply from domain name registration providers e g www...

Page 27: ...nsure Caller ID is detected correctly FSK Caller ID Type Bellcore is used in Australia caller ID standards Anonymous Caller ID CLIR When enabled the gateway will use anonymous as caller identi cation...

Page 28: ...he SmartVoice Gateway line 3 is 701 and the Warm Line Hot Line Delay is 5 seconds If no extension number is dialed within 5 seconds the call will be automatically diverted to the assigned hotline ext...

Page 29: ...ned call out Each line will be used Transit in Busy Tone Limit The duration the VoIP gateway plays a busy tone before FXO port goes on hook Used to notify the caller from PSTN that this call is nished...

Page 30: ...e destined outbound proxy server rather than the remote gateway This helps VoIP calls to pass through any NAT protected network without additional settings or techniques Please make sure your VoIP ser...

Page 31: ...r VoIP network Please ask your VoIP service provider whether they require these settings Enable Support of SIP Proxy Server Soft Switch Enable the functions to inter work with Proxy Server Soft Switch...

Page 32: ...your Proxy Server SIP Domain Use Domain to Register Enter the correct SIP domain to avoid registration failure it is not necessary to set this with some Proxy Servers If you enable Uses Domain to Reg...

Page 33: ...w you to use them for more than one FXS and FXO ports FXS and FXO reprehensive numbers should be different Each line registers to Proxy independently Number VoIP phone number User ID Account VoIP acco...

Page 34: ...the system will be excluded from the user s list Each Gateway should report to the Phone Book Manager Server once every 30 seconds Client Settings Register to Phone Book Manager Used to register to t...

Page 35: ...will use as its phone number to register on a Phone Book Manager server Line A self de ned extension number which allows remote gateways to reach a speci c extension line Example Assume a gateway use...

Page 36: ...n hold music which is provided by your VoIP network to the remote end Call Transfer Call will be put on hold after FLASH button pressed on local phone set gateway plays on hold music to the remote end...

Page 37: ...ng a number The user will hear a busy tone if he she does not press the rst key within the set time frame Inter Digits Timeout Set the waiting time between each key pressing The entered numbers will b...

Page 38: ...ts VoIP as the primary path for outgoing calls and PSTN as the backup By enabling this function the gateway will generate a different set of tones to inform the user that VoIP is in service Should VoI...

Page 39: ...x this issue FXO Used to set the time frame that FXO generates a FLASH signal Enable Polarity Reversal FXS As the remote site answers this call or goes on hook the FXS port will reverse the polarity...

Page 40: ...cket If the jitter range is too wide it will delay voice transmission Silence Detection Suppression If one side of a connection is not speaking the system will stop sending voice data packet to decrea...

Page 41: ...ce to get a high quality of the FAX It requires more bandwidth T 30 The system uses T 30 as the protocol for fax transmission The parameter settings are the same as for voice transmission However enab...

Page 42: ...t to hang up the phone Drop Silent Call Timeout If the detected volume is below the threshold and the time exceeds the silence detection interval the system will hang up the phone automatically to avo...

Page 43: ...r is not in the table Enable Enable detection of this entry Leading Digits The leading digits for the VoIP gateway to scan while the user is dialing Total Digit Count Total number of digits that VoIP...

Page 44: ...If no Phone book manager is set within a Gateway group then all Gateway systems have to set up phone data for each VoIP gateway to communicate with each other Gateway Name Enter the Gateway s code or...

Page 45: ...ber To Dial column For example pick up the handset and dial 55 and the system will dial 32568791 Method 2 Multi mapping Fill the pre x code into the Speed Dial Code column and the format to transfer i...

Page 46: ...This function is used to allow or deny the SIP Invite message from the Proxy list ONLY Filter IP Address Enter the IP address that you would like to allow deny Subnet mask Enter the subnet mask that i...

Page 47: ...etermines when users make a phone call from a PSTN to Gateway FXO whether or not they check the inbound PIN code while placing the phone call to VoIP network only effective for incoming calls calling...

Page 48: ...teway B Number Local Phone Number For example 5168 35020311 If using a trunk line to dial to Gateway A and then making a local call to a remote end at Gateway B site through Gateway B then dial Gatewa...

Page 49: ...y level below 1 including Levels 2 to 5 are also prohibited Since Level 0 is not restricted to any pre x therefore at level 0 users can dial a number with the pre x 0 Principle Downward Restriction If...

Page 50: ...ement Busy Tone Cadence Measurement and auto learning Provides a solution of FXO integrated with PSTN or PBX FXO will learn the busy tone automatically BTC Detection Sensitivity The more sensitivity t...

Page 51: ...STN phone numbers or 2 PBX extension lines are needed Connect one of the phone sets to a FXO port The line of Dial Number must be on hook Set the outgoing phone number the same as the phone line that...

Page 52: ...unk lines to the Gateway FXO Port The line of Dial Number 36008913 must be on hook Detect Channel Enter 3 if the trunk line is connected to P3 and uses P3 for outgoing detection Phone Number Enter the...

Page 53: ...detection of a busy tone is in progress the system will dial the number to be tested in this case 36008913 After it rings pick up the phone and enter then hang up The system will then detect a busy to...

Page 54: ...ice gateway for illustration purposes An 8 16 or 32 port SmartVoice gateway could also be used depending upon your network requirements Connect one of the PBX extension lines to the Gateway FXO Port D...

Page 55: ...the trunk line is connected to P3 and uses P3 for outgoing detection Phone Number Set the number of FXO line to detect Reorder Tone Dial Number Enter the trunk pre x of a PBX comma and the number of t...

Page 56: ...click the Accept button If connecting the Gateway to a PBX extension line please do not set the detected busy tone of the PBX and the PSTN in the same set otherwise the value detected the rst time wi...

Page 57: ...Proxy successfully the lasted dialed number how many calls each port had since the system is start etc Server Registration Status It shows the registration status of DDNS Phone Book Manager STUN and...

Page 58: ...ains peer IP peer port packets sent packet received and packet lost Press the Refresh button to get the latest RTP Packet Summary Voice quality can be degraded signi cantly if packet lost exceeds 5 To...

Page 59: ...ring device s NAT type and communication between STUN server and client built in SmartVoice gateway NOTE If detected NAT type is Symmetric NAT then the gateway is not able to traverse the NAT of your...

Page 60: ...60 SmartVoice Gateway s User Guide YML832 Rev1 Ping Test Use ping to identify if the remote peer is reachable Fill in remote IP address and click Test will start the test...

Page 61: ...ering whether to enable this function or not Port Range Set the range of port to be ltered suppose it is 80 and when use protocol is Both or TCP all computers will be unable to use the services of htt...

Page 62: ...t internal users from accessing the Internet IP Input the IP address that you want to lter the limited IP address will be unable to transmit the data to the Internet TCP UDP Choose to either lter TCP...

Page 63: ...eway s User Guide 63 YML832 Rev1 MAC Filtering MAC Media Access Control address ltering is to lter the transmission of data by network card physical address MAC input MAC that will be limited to acces...

Page 64: ...it will be routed to the server at the internal LAN end and be routed to the server at the internal LAN end as appropriate in accordance with the externally required services WAN Port Range Input the...

Page 65: ...martVoice Gateway s User Guide 65 YML832 Rev1 DMZ Lets the server on the LAN to be directly exposed to the Internet for accessing data Either this function or the virtual server can be selected for us...

Page 66: ...66 SmartVoice Gateway s User Guide YML832 Rev1 URL Filter URL lter is used to deny device from LAN accessing speci c web sites The system will block the URL that contains the string...

Page 67: ...tions Name The name of the special application Incoming Type The protocol used by the special application Incoming Port range Port range on the WAN side that will be used to access the application Tri...

Page 68: ...ion To prevent DoS from WAN Enable DoS Prevention on LAN To prevent DoS from LAN Packet Second If the same type of packets received in one second is more than the speci ed value then it will be treate...

Page 69: ...SmartVoice Gateway s User Guide 69 YML832 Rev1 Enable Source IP Blocking Block the IP Blocking Time The time to block the IP...

Page 70: ...estore Con guration You can backup settings to a le and restore settings from that le You also can restore all settings back to default by selecting Restore Default Con gurations and click Restore NOT...

Page 71: ...r Guide 71 YML832 Rev1 Provision Settings Options in this section are only required for VoIP networks in which provisioning system has implemented Fill in the parameters needed of Provision Server fro...

Page 72: ...Restart Remember to save all settings by Save Settings before to restart Save Settings Save settings after completing The new settings will take effect after the system is restarted Please select Sav...

Page 73: ...provider for all following details Upgrade Server Choose the server type Software Upgrade Server IP Enter the software server IP address Software Upgrade Server Port Enter the port that server uses T...

Page 74: ...Guide YML832 Rev1 Logout Gateway only allows one user to login at a time so whenever a change is made please save the settings restart the system or logout to avoid the situation where other users can...

Page 75: ...rvice Provider ISP if you have any questions If using dialup ADSL PPPoE for network connection con rm your broadband account name and password If users wish to build a Gateway under the NAT Gateway WA...

Page 76: ...d 2 To access the gateway via IVR dial the phone number of the FXO Port using an external line You will hear the instruction enter value 3 Enter the IVR password The factory default code is admin Ente...

Page 77: ...h function code 114 select 3 for a PPPoE function 122 Setting PPPoE Password 123 Setting NAT router public IP address Must use 123 and 124 in conjunction with each other 124 Uses NAT router port forwa...

Page 78: ...umber 216 206 Set Query the extension number of Line 1 217 207 Set Query the gateway web con guration interface port number 109 Restoring factory default IP address con guration A static IP address fo...

Page 79: ...by Example If the Default Gateway is 192 168 1 254 dial 192 168 1 254 Save Settings and Restart To save settings dial 509 Save Settings The system will save the settings Please restart the system Wai...

Page 80: ...lue followed by Example If the password is 3ttixike please enter 03 60 60 49 64 49 51 45 Save Settings and Restart To save settings dial 509 Save Settings The system will save the settings Please rest...

Page 81: ...1 71 1 01 B 12 B 42 72 2 02 C 13 C 43 73 3 03 D 14 D 44 74 4 04 E 15 E 45 75 5 05 F 16 F 46 76 6 06 G 17 G 47 77 7 07 H 18 H 48 78 8 08 I 19 I 49 79 9 09 J 20 J 50 80 K 21 K 51 81 L 22 L 52 82 M 23 M...

Page 82: ...ay dials out the phone number through the assigned interface automatically The phone number should have at least 2 digits not including and Dialed Number Processing Flow To maintain maximum exibility...

Page 83: ...ort End Dial out as defined in the first match case through the gateway Dial the number defined in SpeedDial table Dial D through the first available FXO port to PSTN No Yes No No No No No Yes Yes Yes...

Page 84: ...as 1 2 as 10 3 as 11 4 as 100 etc Although expressed as decimal numbers for convenience IP addresses in actual use are binary numbers e g the IP address 209 191 4 240 is 1101000 1 10111111 00000100 11...

Page 85: ...au See also DNS download To transfer data in the downstream direction i e from the Internet to the user DSL Digital Subscriber Line A technology that allows both digital data and analog voice signals...

Page 86: ...istribution list in line lter See Micro lter Internet The global collection of interconnected networks used for both private and busi ness communications intranet A private company internal network th...

Page 87: ...apter card that plugs into your computer and provides the physical interface to your network cabling which for Ethernet NICs is typically an RJ 45 connector See Ethernet RJ 45 Pass through Line The li...

Page 88: ...ur home The CO also contains splitters that separate the voice and data signals sending voice to the PSTN and data on high speed lines to the Internet See also CO PSTN splitterless micro lter splitter...

Page 89: ...Your ISP will tell you the VCI for each VC they provide See also VC VPI Virtual Path Identi er Together with the Virtual Circuit Identi er VCI the VPI uniquely identi es a VC Your ISP will tell you th...

Page 90: ...work Ports can connect any networking devices that use a standard LAN interface such as a Hub Switch Hub or Router Use unshielded twisted pair UTP or shield twisted pair STP cable to connect the netwo...

Page 91: ...n a crossover cable the wires of 1 2 3 6 are reversed so that wire 1 become 3 at the other end of the cable 2 becomes 6 and so forth To determine which wire is wire 1 hold the RJ 45 cable tip with the...

Page 92: ...au Fax 612 9424 2010 Web www netcomm com au Copyright Information This manual is copyright Apart from any fair dealing for the purposes of private study research criticism or review as permitted under...

Page 93: ...arantee that interference will not occur with the installation of this product in your home or of ce If this equipment does cause some degree of interference to radio or television reception which can...

Page 94: ...or someone else use the product or attempts to use it other than as speci ed by NetComm 2 The fault or defect in your product is the result of a voltage surge subjected to the product either by the w...

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