SD card troubleshooting
14 SD card is not detected
14.1 SD card is not detected
WELCOME does not work without its micro SD card. Check if the micro SD card is
correctly inserted in its slot. Push the SD card fully until it locks into the slot.
15 SD card format is wrong
15.1 SD card format is wrong
Micro SD card compatibility: Welcome can use Micro SD cards with a capacity storage
between 2GB and 32GB. The SD card's class must be 10.
16 SD card is defective
16.1 SD card is defective
WELCOME needs a robust SD card in order to save videos immediately when events
occur. An old or defective SD card may not work properly.
In very busy places, a lot of events (motion, people. . . ) are detected. The excessive
amount of video recorded in this case may reduce the lifespan of the SD card. From the
settings menu, you can reduce video recording for people and motion events.
Identication troubleshooting
17 How to identify someone?
17.1 How to identify someone?
1) Touch and hold the picture of a person marked with a ? icon.
2) Choose identify .
You can either create a new prole of select an existing prole. Doing so improves
WELCOME's ability to recognize this prole.
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