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nest Nest Secure, User Manual

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nest Nest Secure User Manual Download Page 18

Heads-Up and alarm

Heads-Up
Before the alarm goes off, you’ll usually hear a 
Heads-Up: a friendly, human voice that tells you the 
alarm is about to sound  After the Heads-Up, you’ll 
have 60 seconds to disarm  This time can be adjusted 
in the Nest app’s alarm countdown setting 
Alarm
When Nest Guard sounds the alarm, its light ring will 
pulse red  You can also get a mobile alert so you’ll know 
what’s happening at home  To turn the alarm off, use 
the app, enter your passcode on Nest Guard, or tap 
Nest Tag on Guard 
Panic button
Nest Guard’s panic button can also sound the alarm  
Press and hold the button until the alarm sounds  The 
light ring will also turn red  If you release the button 
early, the alarm won’t sound  
Pressing the panic button sounds the alarm and sends 
mobile notifications to other people who share access 
to your home with the Nest app 

IMPORTANT: Nest Secure and cellular backup  
do not include third-party monitored emergency 
notifications, response or police dispatch 

Backup features

Nest Guard battery backup 
Nest Guard includes a backup battery that will last for 
up to 12 hours  So even if the power is out, Nest Secure 
can still detect when an intruder is in your home and 
sound the alarm 

Info button

If the Info button lights up, there’s an issue with your 
security system  Press the button and Nest Guard 
will tell you what it is  Some issues might prevent the 
system from keeping your home secure 
Issues that won’t prevent arming:
•  A door or window is open
•  Power loss on Guard
•  Poor network connectivity 
•  A device needs attention and should be checked
Issues that prevent arming:
If there’s an issue that will prevent arming the Info 
button will turn red 
•  Very low battery on Guard
•  A software update is in progress
•  Hardware failure
•  Wireless interference

IMPORTANT: If you leave a window or door open and 
arm Nest Secure, the Detect on that door or window 
is temporarily deactivated  The alarm won’t sound if 
someone opens it more or closes it 

NEST GUARD FEATURES

Nest cellular backup 
You can purchase a cellular backup subscription  
at 

store.nest.com that will let Nest Secure stay 

connected if your home’s Wi-Fi or internet connection 
has stopped working  With cellular backup, you can 
still get mobile notifications, arm and disarm with 
your phone, and more 

18

Summary of Contents for Nest Secure

Page 1: ...Nest Secure User s Guide ...

Page 2: ......

Page 3: ...a 14 Dog Pass 15 Using Nest Secure 16 Setting the security levels 16 Arming and disarming 17 Nest Secure features 17 Nest Guard features 18 Nest Detect features 20 Nest Tag features 20 Testing maintenance and other useful information 21 Safety and regulatory information 27 Warranty 30 Want help Go to nest com support for installation videos and troubleshooting You can also find a Nest Pro to insta...

Page 4: ...disarm your home Nest Detect sensors with open close magnets Senseswhenadoororwindowopens or when someone walks nearby Power cable Power adapter bracket and screw Power adapter For Nest Guard installation For Nest Detect installation Corner backplates Extra adhesive mounting strips Screws 4 ...

Page 5: ... app and a free Nest Account an unused indoor power outlet and a Wi Fi 802 11 a b g n 2 4GHz or 5GHz network connection Go to nest com requirements for more information Get the Nest app for Android or iOS Tap the Add button Add Nest Guard first Then add Tags and Detects Do this first Don t see a Tap the Want to see how it s done Go to nest com installsecure for installation videos and additional t...

Page 6: ...ion sensor Detects when someone walks nearby Front Back Panic button Press to instantly sound the alarm and send an emergency alert to everyone who shares access to your Nest home Speaker For spoken alerts and the alarm Power port Plug in the power cable here A green light tells you it s receiving AC power 6 ...

Page 7: ...evels Keypad Enter your passcode or tap Nest Tag here to arm and disarm Nest Guard s illuminated keypad Guard lights up when you approach and the buttons light up as you need them so you ll know what to do Info button Press when lit to check the status of your security system 7 ...

Page 8: ...re leaving and coming home Give one to people you trust Kids and guests won t have to remember a passcode You can also set a schedule that lets them come in at certain times Key loop Attach to your key ring Nest Tag Key fob lets you arm or disarm without entering a passcode 8 ...

Page 9: ...etect to sense when a door or window opens or closes Nest Detect NestDetectisaversatilesensor Putitonadoororwindow toknowwhenitopensorcloses orputitonthewalltoknow ifsomeonewalksnearby Battery compartment Includes one CR123A 3V lithium battery Mounting backplate Attaches Nest Detect to a flat surface Light ring Press the button and the light will show you Nest Detect s status 9 ...

Page 10: ...to place Nest Guard It should be close to where you come and go So it s easy to access on your way in and out Make sure it s at the right height Put Nest Guard on a table or low shelf so it s easy to reach and its motion sensor can see the room Itmust be between 28 and42inches above the floor Placement tips 28 42 inches 0 7 1 2 m ...

Page 11: ...ifications to your phone The motion sensor should face front Keep it free from mail keys and anything else that could block its view Use an unswitched wall outlet Choose an outlet that s not controlled by a switch so you don t accidentally turn off Nest Guard The included bracket helps keep Nest Guard plugged in ...

Page 12: ...et 0 6 m of the edge so it has a clear view of the room If it s placed outside of these specifications the detection range canbeaffected andyoumayalso experience false alarms Standard detection area Nest Guard can sense motion from people walking up to 10 feet 3 m away and up to 90 in front of it Side view Top view 14 4 m 10 3 m 28 42 12 ...

Page 13: ...here you can place Nest Detect On a wall Nest Detect can sense when someone walks nearby On a door Nest Detect can sense when a door opens or closes or when someone walks nearby On a window Nest Detect can sense when a window opens or closes Nest Detect will sense different things depending on where you place it 13 ...

Page 14: ...1 5 to 2 m above the floor If you mount it higher or lower the detection range decreases and you may also experience false alarms Standard detection area Nest Detect can sense motion from people walking up to 15 feet 4 5 m away 5 6 4 15 4 5 m 14 4 3 m 5 6 4 15 4 5 m 14 4 3 m 5 6 4 15 4 5 m 14 4 3 m 14 ...

Page 15: ...t installation requirements and motion detection ranges when using Reduced Motion Sensitivity Mounting height Nest Guard should be placed above your dog s head but still mounted within the standard range of 28 to 42 inches 0 7 to 1 2 m above the floor Nest Detect should be mounted exactly 6 feet 4 inches 1 9m abovethefloor Reduced Motion Sensitivity detection area Nest Detect can sense motion from...

Page 16: ...est app Using Nest Secure HomeandGuarding Usewhenyou rehome and want security AwayandGuarding Use when no one is home Alarm and security alerts WHAT HAPPENS Motion Open close WHAT S DETECTED The alarm won t sound Off Use when you don t want security Thealarmsoundswhenadoor or window opens Thealarmsoundswhenadoor or window opens or when there s motion in a room NOTIFICATIONS ...

Page 17: ...comehome Arming anddisarmingmustbedone manually with the Nest app or on Guard HOW TO ARM AND DISARM You can arm and disarm your home in three ways entering your passcode on Guard tapping Tag on Guard or using the Nest app When you hear Nest Guard s Heads Up alert the light ring will also show you a countdown so you know how much time you have before the alarm sounds NestTag Hold Tag on Nest Guard ...

Page 18: ...Guard includes a backup battery that will last for up to 12 hours So even if the power is out Nest Secure can still detect when an intruder is in your home and sound the alarm Info button If the Info button lights up there s an issue with your security system Press the button and Nest Guard will tell you what it is Some issues might prevent the system from keeping your home secure Issues that won ...

Page 19: ...larm is sounding HEADS UP ALARM ERROR SETUP NOTHING Pulsing yellow light ring NestGuard sbatteryisextremelylow andneedstobepluggedinandcharged beforenormaloperationcanresume EXAMPLE THE BEDROOM WINDOW IS OPEN Info button illuminated white One or more potential issues exist Info button illuminated yellow Thereareoneormoreissuesthatmay requireattention EXAMPLE NEST DETECT ON THE BACK DOOR WAS TAMPER...

Page 20: ... the Nest app will send you an alert to let you know Add more Nest Detects You can have up to 30 Nest Detects go to nest com howmany in your home to look after doors windows and rooms Adding more is easy Just use the Nest app to scan the QR code on your new Nest Detect to get started NEST TAG FEATURES Home Entry Schedules When you give a Nest Tag to someone you can also set a schedule for them so ...

Page 21: ... wait for the countdown to finish 2 Walk past a Detect that s installed on a wall or door or open the door or window that it s installed on 3 Nest Guard will speak the Heads Up alert Please enter a passcode 4 Disarm by entering your passcode or tapping Tag on Guard 5 Repeat the previous steps for all Detects in your home How to check Detect s status Just press the button and the light ring will te...

Page 22: ... blinks blue 4 Detect will begin automatically updating its software and turn off the light when finished MAINTENANCE Nest Guard Restarting RestartingNestGuardcanhelpwithtroubleshooting some issues 1 Disarm Nest Secure 2 Press and hold the 5 button until Guard s light ring starts spinning blue about 10 seconds 3 Release the button when Guard tells you to 4 Guard will restart and say Hi from Nest R...

Page 23: ...sivestripsarevery strongandcan tbeeasilyrepositioned Beforeyou pressandholditfor30seconds besureNestDetect isstraightandintherightspot Cleaning Both Nest Guard and Detect should be cleaned once every month If the motion sensor gets dirty the detection range could decrease To clean wipe with a damp cloth You can use isopropyl alcohol if it gets really dirty Make sure Nest Detect and Guard sense mot...

Page 24: ... the open close magnet onto its backplate Orienting Nest Detect for motion detection When installing Nest Detect on a door or wall the Nest logo must be upright to detect motion InstallingNestDetectonadoororwindow NestDetectshouldonlybeinstalledindoors InstallNestDetectontheuppercornerofadooror windowwiththeNestlogorightsideup NestDetectshouldbeattachedhorizontallyon verticaldouble hungwindows Mak...

Page 25: ... like electric heaters heat vents and fireplaces Cold sources like drafty windows air conditioners and AC vents Curtains near windows that may move while Nest Guard is armed Direct sun exposure the front of Nest Guard and Nest Detect should not be placed in direct sunlight Party balloons left unattended they may drift into the field of view of your sensors Insects that may come very close to the s...

Page 26: ...ys or sunlight Don t paint any part of Nest Guard Detect or Tag Don t install Nest Detect near magnets other than the open close magnet They ll interfere with Nest Detect s open close sensors Don t install Nest Detect within 3 feet 1 m of a heat source like an electric heater heat vent or fireplace or another source that may produce turbulent air Don t install Nest Detect behind large appliances o...

Page 27: ...or Panasonic CR123A Use only these batteries Other batteries may damage Nest Detect California Battery Charger Energy Efficiency Battery replacement Caution The battery used in Nest Guard may present ariskoffireorchemicalburnifmistreated Do not disassemble heatabove40 C orincinerate The lithium ion battery in Nest Guard must be replaced by Nest or an authorized service provider Use of another batt...

Page 28: ...est com formoreinformation Additional certification details Nest Guard and Nest Detect were designed to meet rigorous UL security standards and were tested for compliancebyUnderwritersLaboratoriesforresidential use only Nest Guard was evaluated by UL for use as a burglar alarm control panel and PIR intrusion detector NestDetectwasevaluatedbyULasamagneticcontact switch and a PIR intrusion detector ...

Page 29: ...ollowing measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit differentfromthattowhichthereceiverisconnected Consult the dealer or an experienced radio TV technician for help This device complies with part 15 of FCC rules Operation is subject to the following two conditions 1 This device may...

Page 30: ... by the terms of this Limited Warranty for the longer of a ninety 90 days from the date of delivery of the repaired Product or replacement Product or b the remaining Warranty Period This Limited Warranty is transferable from the original purchaser to subsequent owners but the Warranty Period will not be extended in duration or expanded in coverage for any such transfer 2 TOTAL SATISFACTION RETURN ...

Page 31: ...ANTY OR THE PRODUCT AND NEST LABS TOTAL CUMULATIVE LIABILITY ARISING FROM OR RELATED TO THIS LIMITED WARRANTY OR THE PRODUCT WILL NOT EXCEED THEAMOUNTACTUALLYPAIDFORTHEPRODUCTBYTHEORIGINALPURCHASER 7 LIMITATION OF LIABILITY THE NEST LABS ONLINE SERVICES SERVICES PROVIDE YOU INFORMATION PRODUCT INFORMATION REGARDING YOUR NEST PRODUCTS OR OTHER PERIPHERALS CONNECTED TO YOUR PRODUCTS PRODUCT PERIPHER...

Page 32: ...064 00081 US B ...

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