25
Troubleshooting
Pairing has not succeeded.
-
Check
that the Bluetooth
®
on the smartphone or tablet is activated.
-
Check
the compatibility of your smartphone or tablet with the machine (see page 13).
-
Ensure
the smartphone or tablet is placed next to the machine (max. distance 20cm/ 7.8 inches) during the pairing.
-
Make sure
to not turn on any microwave close to the machine during pairing.
If you want to unpair your machine, via the App.
-
Go on the App
“Name”, click on “Machine status”, then click on “Unpair this machine”.
-
Click
on “unpair this device” to confirm the unpairing.
-
Note:
In case of an unpairing, all the setups and specifications will be lost and the machine will be reset to factory settings.
No light indicator.
-
Check
the power outlet, plug, voltage, and fuse. In case of problems,
call
Nespresso
.
No coffee, no water.
- First use:
fill
water tank with warm water (max. 55° C) and
run through
machine according to instructions on page 14.
- Water tank is empty.
Fill
water tank.
-
Descale
if necessary; see Descaling section.
Coffee comes out very slowly.
- Flow speed depends on the coffee variety.
-
Descale
if necessary; see Descaling section.
Coffee is not hot enough.
-
Preheat
cup.
-
Descale
if necessary.
Capsule area is leaking (water in capsule container).
-
Position
capsule correctly. If leakages occur,
call
Nespresso
.
All 3 beverage buttons blinking fast.
- Machine is in error, overheating or in an environment below 0°C / 32°F. Please
wait
for all buttons to stop
blinking
, this may take a few minutes.
- If buttons still blink after a few minutes, unplug and replug the machine.
- If problem persists,
call
Nespresso
.
Descaling alert blinking (descaling alert level 1).
- Machine triggers descaling alert according beverages consumption usage.
Descale
machine.
Descaling alert steady light (descaling alert level 2).
-
Machine triggers descaling alert according beverages consumption usage.
Descale
machine immediately to avoid machine performance and coffee
quality decrease.
One-Touch Order button ORANGE LED.
-
Check
that the machine is paired with your smartphone or tablet and that the Wi-Fi is connected to the machine. You can check the connectivity status of the
machine via the App.
-
Check
that an order is configured and linked to the machine via the App.
-
Check
if an order is already ongoing. The One-Touch Order button will be active again once your current order is shipped.
Irregular blinking.
-
Send
appliance to repair or
call
Nespresso
.
No coffee, just water runs out (despite inserted capsule).
- In case of problems,
call
Nespresso
.
All 4 buttons blinking alternatively (from front to back).
-
Firmware update in progress. Please
wait
a few minutes until the
update
has been
completed
. During this time the machine cannot be used.
Once update has been completed, blinking will stop and machine will switch off.
Videos are available on the App and on www.nespresso.com - Go to section “services”.
EN
Hogarth Worldwide
H109494_P152593
General Magazine
Nespresso
United Kingdom
148.0 x 210.0 mm
x
154.0 x 216.0 mm
15/01/2019 11:07
Black
