EN
30
Troubleshooting
ASSISTANCE VIDEOS ARE AVAILABLE ON WWW.NESPRESSO.COM - VISIT THE “MACHINES” SECTION
1
. No light on the button.
- The machine has turned “OFF” automatically; push the button or “UNLOCK” the machine.
- Check the mains, plug, voltage, and fuse.
2
. No coffee, no water.
- Check that the water tank is filled.
- Check that a fresh capsule is inserted in correct position, that the handle is properly locked
and push the button to start.
- Descale if necessary.
- Open the machine head and let the capsule be ejected. Then perform a
cleaning as per cleaning section.
3
. Coffee is not hot enough.
- Preheat cup with hot drinking water from the tap.
- Descale if necessary.
4
. The machine doesn’t start and has light
steady on. If blinking, see next points.
- Check that handle is properly locked.
- If you want to brew a Coffee or Espresso, check that a fresh capsule is inserted in correct
position, that the handle is properly locked and push the button to start.
- If you are cleaning, descaling or emptying the system, check that no capsule
is inserted then close, lock the machine and push the button to start one of
these operations.
5
. The machine doesn’t start and light blinks
alternately; 1 blink and 1 pause.
- Fill the water tank and push button to start.
- Check that handle is properly locked.
6
. Light blinks while machine is running.
- If coffee is flowing normally, this indicates the machine is working properly.
- If only water is flowing, the machine is executing a user request for either cleaning,
descaling or emptying the system. Refer to the corresponding paragraph in this user
manual.
- If there is no intention to clean, descale, or empty the system, then push
the button to stop the machine. If the machine is still blinking, exit descaling
mode by holding the button for at least 7 seconds or refer to next section.
If problem persists, call
Nespresso
.
7
. Light blinks and machine is not running.
- It will take some time before the coffee flow comes out (due to barcode reading and pre-
wetting the coffee).
- Check that a fresh capsule is inserted in correct position, that the handle is properly locked
and push the button to start.
- Fill the water tank and push button to start.
- Turn the machine to “OFF mode” by pushing the button for 3 seconds and
then push it again to turn the machine “ON”. Now wait approximately 20
minutes to allow the machine to cool down after extensive use.
- If the machine doesn’t turn “OFF” then exit descaling mode by pushing the
button for at least 7 seconds.
8
. Light blinks alternately 2 blinks and 1 pause
continuously. Machine is not running.
- During regular Coffee/Espresso preparation: 1) Unlock the handle and open the machine
head to check that a fresh undamaged capsule is inserted in the correct position. 2) Check
that the handle is in “LOCKED” position. 3) Check that the water tank is filled.
- During Descaling, Emptying and Cleaning: 1) Check that capsule is ejected. 2) Check that
the handle is in “LOCKED” position.
- During Programming Volume: 1) Check if a capsule has been well inserted. 2) Please refer
to the corresponding chapter.
- If problem persists:
1. Unlock the handle and open machine head.
2. Replace capsule (if needed).
3. Disconnect powercord from the outlet and plug the machine back into
outlet after 10 seconds.
4. Close the head and press the button to turn “ON” and press again to start
brewing. If problem persists, call
Nespresso
.
9
. Leakage or unusual coffee flow.
- Check that the water tank is well positioned.
10
. Machine turns to “OFF” mode.
- To save energy the machine will turn off after 2 minutes of non-use.
- See paragraph on “Energy Saving Concept”.
11
. Light alternately blinking 3 times and then
steady on.
- Descaling needed: machine can be operated when alert appears only a few times after this
alert before descaling becomes necessary.
12
. Coffee grounds in the cup.
- Perform the cleaning procedure twice.
- See paragraph on “Cleaning”.
UM_VERTUO NEXT_DELONGHI_US.indb 30
23.05.19 11:21
