Troubleshooting
Videos are available
on the App and on www.nespresso.com - Go to section «services».
22
22
Pairing has not been successful.
- Check that the
Bluetooth
®
on the smartphone or tablet is activated.
- Check the compatibility of your smartphone or tablet with the machine (see
page 3).
- Ensure the smartphone or tablet is placed next to the machine during the pairing
- Make sure to not turn ON any microwave close to the machine during pairing.
If you want to unpair your machine,
via the app:
- Go on the App «Name», click on «Machine status»,then click on «Unpair this
machine».
- Click on «unpair this device» to confirm the unpairing.
-
Note
: In case of a unpairing, all the setups and specifications will be lost and the
machine will be reset to factory settings.
If you want to unpair your machine,
via the machine:
- Press simultaneously Ristretto and Espresso buttons and remove the plug
from the mains.
-
Note
: this action will deactivate the
Bluetooth
®
function from the machine.
If you want to reactivate the
Bluetooth
®
on
your machine, via the machine:
- Please reset to factory settings. See paragraph on «Reset to Factory Settings».
No light on the coffee buttons.
- Machine turns OFF automatically. See paragraph on «Energy Saving
Concept».
- Check the mains: plug, voltage, fuse.
No coffee, no water, unusual coffee flow.
- Check if the water tank is correctly positioned, if empty, fill with potable water.
- Descale it if necessary.
Coffee is not hot enough.
- Preheat cup.
- Descale the machine if necessary.
The slider does not close completely or the
machine doesn't start brewing.
- Empty the capsule container.
- Check that no capsule is blocked inside the machine.
(
Note:
do not put the finger inside the machine)
Leakage (water under the machine).
- Empty drip tray if full.
- If problem persists, call the
Nespresso
Club.
Maintenance light is ON.
- Empty the used capsule container and check no capsules are blocked.
- Check the water tank. If empty, fill with potable water and brew a coffee.
- If problem persists, call the
Nespresso
Club.
Nespresso
light is ON.
- It means your capsules stock is empty. You can order capsules via the App or
Nespresso
website.
3 coffee buttons flash quickly.
- To exit the descaling mode, press and hold the 3 buttons for 6 seconds until
the confirmation with a beep.
- If problem persists, call the
Nespresso
Club, or check the App for more
information.
Water or coffee flow does not stop even
when pushing a coffee button.
- Gently move the slider towards the back of the machine to stop the flow.
No coffee flow, water goes directly into the
drip tray (despite inserted capsule).
- Pull the slider to ensure it is closed.
- If problem persists, call the
Nespresso
Club.
Machine turns to OFF mode.
- To save energy the machine will turn to OFF mode after 9 minutes of non-use.
- See paragraph on «Energy Saving Concept».
- Press one of the coffee buttons to turn to "ON-mode" or open the slider.
EN
Job:
NES-432001-2004D Prodigio-Milk Breville C
Datum:
15-10-21
von:
timea.trojko
Uhrzeit:
12:50:47
Seite:
p22
Version:
--
pUM
Objekt:
