Neptune R450 MC, Installation And Maintenance Manual

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Troubleshooting
52 R450 Mini Collector Installation and Maintenance Guide
Contacting Customer Support
Within North America, Neptune Customer Support is available Monday
through Friday, 8:00 AM to 6:00 PM Eastern Standard Time by
telephone, e-mail, or fax.
To contact Customer Support by phone, call (800) 647-4832. You are
directed to the appropriate team of Support Specialists. These specialists
are dedicated to you until the issue is resolved to your satisfaction.
When you call, be prepared to give the following information:
• The exact wording of any message that appears on the R450 MC
• A description of what happened and what you were doing when the
problem occurred
• A description of how you tried to solve the problem
• Your company’s end user name
You will be directed according to the options in Figure 70 on page
52.
Figure 70 Support Options
To contact Customer Support by fax, send a description of your problem
to (334) 283-7497. Please include on the fax cover sheet the best time of
day for a support specialist to contact you.
To contact Customer Support by e-mail, send your message to the
following address: hhsupp@neptunetg.com.
Call
(800) 647-4832
Select Option 1
If you have a
Technical Support Pin Number
•
Press 2 for handheld, software, or
meter support
•
Press 3 for maintenance contracts or
renewals
• Press 4 for RMAs for Canadian
customers
Select Option 2
If you are calling without a
Technical Support Pin Number
•
Press 1 if you are a homeowner calling
about your water bill or service
•
Press 2 if you are a customer without a
pin, or a utility consultant, or technician