NEFF W946UX0GB User Manual And Installation Instruction Download Page 46

en 

Troubleshooting

46

Fault

Cause and troubleshooting

Water is not flowing
in. Detergent is not
being dispensed.

Turn on the tap.

The water inlet hose is kinked or jammed.

Ensure that the water inlet hose is not kinked or
jammed.

The spin cycle runs
several times.

The unbalanced load detection system eliminates an
imbalance by repeatedly redistributing the laundry.

Not a fault – no action required.

Note: 

When loading, where possible, place large and

small items of laundry together in the drum. Different
sized items of laundry distribute themselves better
during the spin cycle.

The programme dura-
tion changes during
the wash cycle.

The programme operation is optimised electronically.
This may change the programme duration.

Not a fault – no action required.

The unbalanced load detection system eliminates an
imbalance by repeatedly redistributing the laundry.

Not a fault – no action required.

Note: 

When loading, where possible, place large and

small items of laundry together in the drum. Different
sized items of laundry distribute themselves better
during the spin cycle.
Foam detection system switches on a rinse cycle if
foam build-up is too high.

Not a fault – no action required.

No water is visible in
the drum.

Water is below the visible area.

Not a fault – no action required.

Do not add any extra water to the appliance while it
is operating.

Drum jerks after the
programme starts.

This is caused by an internal motor test.

Not a fault – no action required.

Vibrations and move-
ment of the appliance
whilst spinning.

Appliance is not correctly aligned.

Aligning the appliance

The appliance feet are not fixed.

Secure the appliance feet. Aligning the appliance

Transit bolts have not been removed.

Removing the transit bolts

Drum rotates, water
does not flow in.

Load detection is active.

Not a fault – no action required.

Note: 

The load detection can take up to two minutes.

Summary of Contents for W946UX0GB

Page 1: ...Washing machine en User manual and installation instructions W946UX0GB...

Page 2: ...the appliance to the electricity supply 16 5 Familiarising yourself with your appliance 17 5 1 Appliance 17 5 2 Detergent drawer 18 5 3 Control panel 18 5 4 Operating logic 18 6 Before using for the...

Page 3: ...eaning the drum 36 17 2 Cleaning the detergent drawer 36 17 3 Cleaning the drain pump 38 18 Troubleshooting 41 18 1 Emergency release 52 19 Transportation storage and disposal 52 19 1 Removing the app...

Page 4: ...cts suitable for washing machines In private households and in enclosed spaces in a domestic en vironment Up to an altitude of max 4000 m above sea level 1 3 Restriction on user group This appliance m...

Page 5: ...e g a timer or remote control When the appliance is installed the mains plug of the power cord must be freely accessible If free access is not possible an all pole isolating switch must be installed...

Page 6: ...ances may tip over WARNING Risk of suffocation Children may put packaging material over their heads or wrap themselves up in it and suffocate Keep packaging material away from children Do not let chi...

Page 7: ...use the appliance in enclosed spaces Never expose the appliance to intense heat or humidity Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of harm to he...

Page 8: ...on or lean against the open door Do not sit on or lean against the appliance door Do not place any objects on the appliance door Reaching into the drum while it is still turning may cause hand in jur...

Page 9: ...st be re placed by the manufacturer the manufacturer s Customer Ser vice or a similarly qualified person in order to prevent any risk An ingress of moisture can cause an electric shock Do not use stea...

Page 10: ...uch as adapters exten sions valves or similar Ensure that the inner diameter of the water tap is at least 17 mm Make sure that the length of the thread on the connection to the water tap is at least 1...

Page 11: ...detergent is suffi cient Observe the dosage recom mendation from the detergent manufacturer Reduce the washing temperature for lightly and normally soiled laundry a At lower temperatures the appli anc...

Page 12: ...m 5 Close the appliance door 4 2 Contents of package After unpacking all parts check for any damage in transit and complete ness of the delivery ATTENTION If the appliance is operated with in complete...

Page 13: ...arefully Transport the appliance in an up right position Installation loca tion Requirements Base Secure the appli ance with fixing brackets Page 30 Wooden joist floor Place the appli ance on a water...

Page 14: ...rews for the transit bolts with a WAF 13 wrench 3 Pull the power cable out of the holder 4 Remove the 4 sleeves 5 Put on the 4 cover caps 6 Press down on the 4 cover caps 4 5 Connecting the appliance...

Page 15: ...Observe the draining heights The maximum draining height is 100 cm Siphon Secure the con nection point with a 24 40 mm hose clamp Sink Fix and secure the water outlet hose with an el bow Page 30 Plas...

Page 16: ...ng so hold the foot tight and do not adjust its height 4 7 Connecting the appliance to the electricity supply 1 Insert the mains plug of the appli ance s power cable in a socket nearby The connection...

Page 17: ...ppliance 5 1 Appliance You can find an overview of the parts of your appliance here 1 2 4 6 3 5 7 7 On certain models specific details such as the colour and shape may differ from those pictured 1 Mai...

Page 18: ...can use the control panel to configure all functions of your appliance and to obtain information about the operating status 3 2 1 1 Programmes 2 Programme selector Page 31 3 Buttons Page 23 and dis p...

Page 19: ...ramme 3 Close the door 4 Pull out the detergent drawer 5 Pour approx 1 litre of water into the manual dosing compartment 6 Add washing powder to the manual dosing compartment To prevent foaming use on...

Page 20: ...ime remaining 10 1 Ready in time Buttons Page 23 9 0 kg 1 Recommended load The maximum load capacity for the selec ted programme in kg Pretreatment Programme status Wash Programme status Rinse Program...

Page 21: ...for li quid detergent or fabric softener Lights up The intelligent dosing system for liquid detergent or fabric softener is activated Flashes The fill level of the dispenser is below the minimum level...

Page 22: ...and can not be opened Flashes The door is not closed prop erly Off The door is unlocked and can be opened Tap No water pressure The water pressure is too low Detergent drawer The detergent drawer has...

Page 23: ...e basic dosage Intelligent dosing system Page 34 i DOS Activate Deactivate Dispenser con tents Basic dosage Briefly press the button to activate or deactivate the intelligent dosing sys tem for fabric...

Page 24: ...nse Plus 1 2 3 Activate or deactivate up to three ad ditional rinse cycles Recommended for particularly sensit ive skin or in regions with very soft water Rinse Hold Activate Deactivate Activate or de...

Page 25: ...formation Memory Saving Setting Press the button for approx 3 seconds to save your customised pro gram settings Saving the programme settings Page 32 If you briefly press the button you can set custom...

Page 26: ...he washing performance corresponds to the best possible washing performance class according to the legal requirements For this programme the washing temperature is automatically adjusted depending on...

Page 27: ...tes or silk Note Wash especially delicate items or items with hooks eyelets or clips in a mesh laundry bag Programme setting Max 40 C Max 800 rpm 2 0 Wool Hand or machine washable items that are made...

Page 28: ...f soiling and the type of fabric are automatically detected The washing process is ad apted Note The temperature and spin speed cannot be adjusted in this programme and are set automatic ally The maxi...

Page 29: ...t used a programme at 60 C or higher for a long time Super Quick 15 30 Wash items made from cotton or synthetic or blen ded fabrics Short programme for small items of lightly soiled laundry The progra...

Page 30: ...f contents or on www neff interna tional com 11 1 Preparing the laundry ATTENTION Objects remaining in the laundry may damage the laundry and the drum Remove all items from any pock ets in your laundr...

Page 31: ...paringly as salt may damage stainless steel Do not use bleaching agents in the appliance Do not pour vinegar into the dis pensers Page 34 of the intelli gent dosing system Basic operation 13 Basic ope...

Page 32: ...ent and care product For programmes in which intelligent dosing is not possible or desirable you can add detergent manually Tip In addition to intelligent dosing you can also add additional care produ...

Page 33: ...3 10 Unloading the laundry 1 Open the appliance door 2 Remove the laundry 13 11 Switching off the appli ance 1 Press 2 Turn off the tap 3 Wipe the rubber gasket dry and re move any foreign objects 4 L...

Page 34: ...and care product Page 32 Activate the intelligent dosing sys tem once the programme has ended Buttons Page 23 Buttons Page 23 Requirements The laundry is prepared Preparing the laundry Page 30 The lau...

Page 35: ...wer 7 Adjust the basic dosage Page 35 15 3 Dispenser contents Notes If you change the contents of the dispenser the basic dosage for this dispenser is reset If you use both dispensers for li quid dete...

Page 36: ...m and cause injury Regularly run a programme for cleaning the drum or wash at tem peratures of at least 60 C Leave the appliance to dry after every operation with the door open and leave the detergent...

Page 37: ...ip the detergent drawer cover and remove it 6 Empty the detergent drawer 7 Clean the pump unit with a damp cloth 8 Clean the detergent drawer and the cover with a soft damp cloth or hand shower 9 Dry...

Page 38: ...Clean the drain pump in the event of faults e g blockages or rattling noises Emptying the drain pump 1 Turn off the water tap 2 Switch off the appliance 3 Disconnect the appliance s mains plug from t...

Page 39: ...to flow out into the container remove the sealing cap 8 Firmly press on the sealing cap 9 Insert the drain hose into the holder Cleaning the drain pump Requirement The drain pump is empty Page 38 1 Si...

Page 40: ...service flap 2 1 Before the next wash To prevent unused detergent from flowing straight into the outlet in the next wash run the Drain programme after you have emptied the drain pump 1 Turn on the wat...

Page 41: ...ng mode is active Press any button a The symbol lights up again E 36 10 Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caug...

Page 42: ...the washing programme if you de activate the intelligent dosing system and dose manu ally Buttons Page 23 The water pressure is low No remedial action possible The filters in the water inflow are bloc...

Page 43: ...re is too high Wait until the temperature has dropped Cancelling the programme Page 33 Water level is too high Select a suitable programme for draining Programmes Page 26 Laundry is caught in the door...

Page 44: ...ivated Check whether is activated Buttons Page 23 Laundry is caught in the door 1 Open the door again 2 Remove any trapped laundry 3 Close the door 4 Press to start the programme The detergent drawer...

Page 45: ...ting Spin or Drain and pressing The water outlet hose is connected too high Install the water outlet hose at a maximum height of 1 metre Detergent dosage is too high Immediate measure Mix one tablespo...

Page 46: ...redistributing the laundry Not a fault no action required Note When loading where possible place large and small items of laundry together in the drum Different sized items of laundry distribute them...

Page 47: ...un a wash cycle set a higher spin speed is activated Select the programmes that are suitable for the type of fabric Unbalance load detection system is using a reduced spin speed to eliminate an unbala...

Page 48: ...t Aligning the appliance Transit bolts have not been removed Removing the transit bolts Banging noises rat tling in the drain pump Foreign bodies have got into the drain pump Cleaning the drain pump P...

Page 49: ...y in the drum Note Where possible mix large and small items in the drum Different sized items of laundry distribute themselves better during the spin cycle Start the Spin programme Detergent residue o...

Page 50: ...ts and care products Page 31 2 Drain the dispenser Cleaning the detergent drawer Page 36 3 Clean the dispenser 4 Refill the dispenser Filling the dispensers Page 34 Unsuitable detergent added to the d...

Page 51: ...ting Odours have formed in the appliance Humidity and detergent residue may promote the formation of bacteria Cleaning the drum Page 36 If you are not using the appliance leave the door and detergent...

Page 52: ...appliances 19 1 Removing the appliance Note You can find further information in the digital instruction manual by scanning the QR code in the table of contents or on www neff interna tional com 1 Tur...

Page 53: ...stomer Service 20 Customer Service Customer Service If you have any queries on use are unable to rectify faults on the appli ance yourself or if your appliance needs to be repaired contact Cus tomer S...

Page 54: ...en Customer Service 54 Make a note of your appliance s de tails and the Customer Service tele phone number to find them again quickly...

Page 55: ...mois ture 1 Eco 40 602 9 0 3 37 1 250 61 0 50 1400 50 00 Eco 40 602 4 5 2 52 0 610 45 0 36 1400 50 00 Eco 40 602 2 5 2 30 0 180 30 0 24 1400 54 00 Cot tons 20 C 9 0 3 28 0 370 90 0 23 1400 52 00 Cot t...

Page 56: ...Depending on the appliance spe cifications This product contains light sources from energy efficiency class F These light sources are available as a spare part and must only be replaced by trained spe...

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Page 60: ...Wery Stra e 34 81739 M nchen GERMANY Valid within Great Britain Imported to Great Britain by BSH Home Appliances Ltd Grand Union House Old Wolverton Road Wolverton Milton Keynes MK12 5PT United Kingd...

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