After-sales service
en
25
4
After-sales service
After-sal
es servic
e
If you cannot correct the fault yourself,
(see section, Faults and what to do
about them)
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Page 22
, please
contact our after-sales service.
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Cover page
We will always find an appropriate
solution in order to avoid unnecessary
visits by engineers.
Please give the after-sales service the
product number (E no.) and the
production number (FD) of the
appliance.
You can find this information,
*depending on the model:
On the inside of the washing machine
door*/in the opened service flap* and
on the rear of the appliance.
Trust the expertise of the
manufacturer.
Contact us for assistance. By doing so,
you will ensure that the repairs are
carried out by trained service personnel
using genuine spare parts.
Intense noise, vibrations
and "wandering" during
spinning.
■
Appliance aligned? Align the appliance.
■
Appliance feet fixed? Secure the appliance feet.
■
Transport locks removed? Remove the transport locks.
Display panel/indicator
lights do not function
while the appliance is run-
ning.
■
Power failure?
■
Circuit breakers tripped? Switch the circuit breakers back on or replace
them.
■
If the fault occurs repeatedly, call the after-sales service.
Detergent residue on the
washing.
■
Occasionally, phosphate-free detergents contain water-insoluble residue.
■
Select the rinse programme or brush the laundry after washing.
NO
appears in the display
panel in reload mode.
Water level too high. Not possible to add laundry. Close the washing machine
door immediately, if necessary.
Press the Start button to continue the programme.
YES +
I
appears in the
display panel in reload
mode.
The washing machine door is unlocked. It is possible to add laundry.
If you cannot correct a fault yourself (after switching on/off) or a repair is required:
■
Set the programme selector to the Off position. Appliance is switched off.
■
Unplug the mains plug from the socket.
■
Turn off the water tap and call the after-sales service.
Faults
Cause/remedial action
Product number
Production number
(1U
)'
