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Troubleshooting

52

Fault

Cause

Troubleshooting

Water marks on plastic
parts.

Due to laws of physics
droplet formation on plastic
surfaces is unavoidable.
After drying water marks are
visible.

Select a more intensive pro-
gramme. 

→ 

"Programmes", Page 19

Position tableware at an angle. 

→ 

"Arrange tableware", Page 33

Use rinse aid. 

→ 

"Rinse aid", Page 29

Set the water softening system
higher.

Wipeable or water-soluble
coatings are present inside
the appliance or on the door.

Detergent substances are
deposited there. These coat-
ings cannot generally be re-
moved with chemicals.

Change your "detergent"

→ 

Page 30

.

Clean the appliance mechanically.

White coating is deposited in
the appliance interior.

1.

Set the water softening system cor-
rectly.
In most cases you will need to in-
crease the setting.

2.

Change your detergent if required.

Special salt dispenser is not
screwed tight.

Screw the special salt dispenser
tight.

Stubborn white coatings are
present on tableware, inside
the appliance or the door.

Detergent substances are
deposited there. These coat-
ings cannot generally be re-
moved with chemicals.

Change your "detergent"

→ 

Page 30

.

Clean the appliance mechanically.

The hardness range is set in-
correctly or the water hard-
ness is greater than 62 °E
(8,9 mmol/l).

Set the Water softening system to
the water hardness or add special
salt.

3in1/organic/eco detergent
is not effective enough.

Set the Water softening system to
the water hardness and use separ-
ate detergents (proprietary deter-
gent, special salt, rinse aid).

Too little detergent is being
used.

Increase the amount of detergent
used or change "Detergent "

→ 

Page 30

.

Washing programme selec-
ted too weak.

Select a more intensive washing
programme. 

→ 

"Programmes", Page 19

Adjust the sensitivity of the sensors. 

→ 

"Sensors", Page 12

Summary of Contents for S187ZCX43G

Page 1: ...Dishwasher en User manual S187ZCX43G...

Page 2: ...19 Information for test institutes 21 Favourite 21 Additional functions 21 Features 22 Top basket 22 Bottom basket 23 Cutlery drawer 23 Etagere 24 Folding prongs 24 Baking sheet spray head 24 Basket...

Page 3: ...roducts 42 Tips on appliance care 42 Easy Clean 42 Filter system 44 Cleaning spray arms 45 Troubleshooting 46 Appliance safety 46 Error code Fault display Sig nal 47 Washing results 49 Home Connect pr...

Page 4: ...appliance For cleaning household tableware In private households and in enclosed spaces in a domestic en vironment Up to an altitude of max 2500 m above sea level Restriction on user group Avoid risks...

Page 5: ...an external switching device e g a timer or remote control When the appliance is installed the mains plug of the power cord must be freely accessible If free access is not possible an all pole isolat...

Page 6: ...health Failure to comply with safety instructions and directions for use on packagings of detergent and rinse aid products may cause serious harm to health Follow the safety instructions and direction...

Page 7: ...sh out of the appliance Open the appliance door carefully if the programme is still running WARNING Risk of electric shock An ingress of moisture can cause an electric shock Only use the appliance in...

Page 8: ...trained specialist staff Incorrect repairs are dangerous Repairs to the appliance should only be carried out by trained specialist staff Only use genuine spare parts when repairing the appliance If t...

Page 9: ...ay cause chemical burns to the mouth throat and eyes Keep children away from detergent and rinse aid products Keep children away from the appliance when open The wa ter in the interior of the dishwash...

Page 10: ...t gener ate heat Modified or damaged water hoses may result in material damage and damage to the appliance Never kink crush modify or cut through water hoses Only use the water hoses sup plied with th...

Page 11: ...ric childproof lock and close the appliance door Opening appliance door Page 34 Environmental protection and saving energy Environmental protection and saving energy Environmental protection and savin...

Page 12: ...of soil ing Sensors The sensors adjust the programme sequence and strength in the auto matic programmes depending on the level and type of soiling The sensor has different sensitivity settings that c...

Page 13: ...nstall the drainage connection Page 13 7 Install the drinking water connec tion Page 13 8 Connect the appliance to the power supply Drainage connection Connect your appliance to drainage connection so...

Page 14: ...to alternat ing current only in the range of 220 240 V and 50 Hz or 60 Hz Please note that the water safety system is only functional if there is a power supply 1 Insert the non heating appliance plug...

Page 15: ...your appliance Familiarising yourself with your appliance Appliance You can find an overview of the parts of your appliance here 2 1 3 4 5 6 7 8 9 10 11 12 13 14 15 1 Rating plate Rating plate with E...

Page 16: ...Page 23 9 EmotionLight Interior lighting of the appliance Overview of basic settings Page 37 10 Cutlery shelf1 Cutlery shelf Page 24 11 Upper spray arm The upper spray arm washes the tableware in the...

Page 17: ...gs via the display and the setting buttons Changing basic settings Page 39 5 Rinse aid refill indicator Rinse aid system Page 29 6 Water supply display Display for water supply 7 Remote Start Remote S...

Page 18: ...en Familiarising yourself with your appliance 18 13 button If you press for approx 3 seconds you can open the basic settings Changing basic settings Page 39 1 Depending on the appliance specifications...

Page 19: ...uch as water temperat ure or pipe pressure may result in deviations Programme Use Programme sequence Additional func tions Chef 70 Tableware Washing pots and pans non fragile tableware and cutlery Lev...

Page 20: ...Power Zone Extra Shine Extra Speed Additional functions Page 21 Classic 60 Tableware Cleaning mixed table ware and cutlery Level of soiling Removing common household food remnants lightly dried on Ti...

Page 21: ...on the appliance 1 Open the appliance door 2 Press 3 Press the right programme button Programmes Page 19 4 Press the button for the relevant additional function Additional functions Page 21 5 Press fo...

Page 22: ...y consumption in creases Use rinse aid Features Features Features You can find an overview of the pos sible features of your appliance and how to use them here These features depend on the model of yo...

Page 23: ...ket is level on both sides 5 Slide the basket back in Bottom basket Arrange pans and plates in the bot tom basket Large plates up to a diameter of 31 cm can be arranged in the bottom basket as shown C...

Page 24: ...Folding down prongs1 If you do not need the prongs fold them down 1 Push the lever forwards and fold down the prongs 1 2 2 To use the prongs again fold them back up a The prongs audibly click into po...

Page 25: ...eet spray head clicks into position Removing baking sheet spray head If you no longer require the baking sheet spray head remove it from the appliance 1 Turn the baking sheet spray head anticlockwise...

Page 26: ...ks from water or other residues we recommend you operate the appliance without tableware before using it for the first time Tip You can change these settings and other Basic settings Page 37 at any ti...

Page 27: ...t The value H 04 is set at the fact ory 5 To save the settings press for 3 seconds Special salt You can use special salt to soften water Adding special salt If the special salt refill indicator lights...

Page 28: ...ial salt The water hardness is 0 8 E You do not need to use special salt 1 Press 2 To open the basic settings press for 3 seconds a The display shows H xx a The display shows 3 Press or repeatedly unt...

Page 29: ...tic dishwashers 1 Press the catch on the lid of the dispenser for rinse aid and lift 1 2 2 Add rinse aid up to the max mark max 3 If rinse aid spills out remove it from the tub Spilled rinse aid can c...

Page 30: ...es ults use separate detergent adding Special salt Page 27 and Rinse aid Page 29 separately Modern powerful detergents mainly use a low alkaline formulation with enzymes Enzymes break down starch and...

Page 31: ...bined detergent the washing programme is adjusted automatically to ensure the best possible washing and drying result Unsuitable detergents Do not use detergent which could cause damage to the applian...

Page 32: ...gent specified is usually sufficient 3 Close the lid of the detergent dis penser a The lid clicks into position a The detergent dispenser will open automatically at the optimum time during the program...

Page 33: ...leaning agents are not suit able for dishwashers in conjunction with aluminium If you are using highly caustic alkaline or highly acidic cleaning agents in particular commercial or indus trial cleanin...

Page 34: ...n cause burns to the skin When hot tableware is sensitive to shock may crack and can result in injury When the programme has ended do not empty the appliance until the tableware has cooled down for a...

Page 35: ...the pro gramme by up to 24 hours 1 Press or a 00h 01m appears on the display 2 Use or to set the re quired start time for the pro gramme 3 Press a This activates time preselection Tip To deactivate t...

Page 36: ...the appliance door a All displays light up a As soon as the displays are off the display shows 00h 01m and the residual water is pumped out a The programme is cancelled and ends after approx 1 minute...

Page 37: ...switches the water softening system off Rinse aid dispensing r 05 1 r 00 r 06 Set the amount of rinse aid to be dis pensed Setting the amount of rinse aid Page 29 Switch the rinse aid system off with...

Page 38: ...nformation is projected onto the floor below the appliance door relating to timer programming the programme or the time remaining If the base panel is pulled forwards or if the appliance is installed...

Page 39: ...changed settings to the fact ory settings The settings for initial start up must be configured 1 Factory setting may vary according to model Changing basic settings 1 Open the appliance door 2 Press...

Page 40: ...r Home Connect The Home Connect app guides you through the entire login pro cess Connecting the appliance to WLAN home network Wi Fi Requirements Home Connect app is installed on your mobile device Wi...

Page 41: ...ct com Software update You can use this function to update the software of your appliance e g for optimisation troubleshooting or safety relevant updating The Home Connect app informs you about availa...

Page 42: ...e de claration values Cleaning products Only use suitable cleaning products to clean your appliance Safe use Page 10 Tips on appliance care Follow the tips on appliance care to make sure your applianc...

Page 43: ...anel or if advised to do so by the display Notes Run the Easy Clean programme without any tableware in the dish washer Only use machine care products and machine cleaners specially designed for dishwa...

Page 44: ...filter system Check that no foreign objects fall into the sump 1 2 3 Pull down the micro filter to re move 4 Press the locking catches to gether and lift the coarse filter out 1 2 5 Clean the filter e...

Page 45: ...he spray arms regularly 1 Unscrew the upper spray arm and pull down to remove 1 2 2 Pull up the lower spray arm to re move 3 Check the outlet nozzles on the spray arms for blockages under running wate...

Page 46: ...special connection cable which is available from the manufacturer or his Customer Service Appliance safety Fault Cause Troubleshooting Appliance door opens acci dently Automatic door opening ac tivat...

Page 47: ...Descale the appliance 2 Operate the appliance with the wa ter softening system 1 E 30 00 will light up altern ately Water protection system is activated 1 Turn off the water tap 2 Call Customer Servi...

Page 48: ...r hose is blocked or kinked 1 Reposition the wastewater hose without kinks 2 Remove residues Siphon connection is still sealed Check the connection to the siphon and open if necessary Cover of the was...

Page 49: ...he er ror code Washing results Fault Cause Troubleshooting Tableware is not dry No rinse aid used or dosage set too low 1 Add Rinse aid Page 29 2 Set the amount of rinse aid to be dispensed Setting th...

Page 50: ...the cutlery con tact points 1 Arrange cutlery individually where possible Page 33 2 Avoid points of contact Appliance interior still wet after wash cycle Not a fault The condensa tion drying principl...

Page 51: ...p baskets on the left and right to the same level Detergent residue in the ap pliance Lid of the detergent dis penser is blocked by items of tableware parts and will not open 1 Arrange tableware in th...

Page 52: ...ng 2 Change your detergent if required Special salt dispenser is not screwed tight Screw the special salt dispenser tight Stubborn white coatings are present on tableware inside the appliance or the d...

Page 53: ...anical cleaning Page 42 or a machine cleaning product It may not always be possible to com pletely remove deposits but they are harmless to health The formation of films is due to metal components on...

Page 54: ...not open fully 1 Arrange tableware in the top basket tableware so the tab collecting tray is not obstructed by tableware Arrange tableware Page 33 Items of tableware are blocking the dispenser lid 2...

Page 55: ...nt to a detergent dispenser when dry Excessive formation of foam occurs Hand washing up liquid is present in dispenser for rinse aid Immediately add rinse aid to the dispenser Adding rinse aid Page 29...

Page 56: ...leshooting Water is left in the appliance at the end of the pro gramme Filter system or area under the filters is blocked 1 Clean the Filters Page 44 2 Clean the Wastewater pump Page 59 Programme has...

Page 57: ...hooting Appliance door cannot be closed Door lock has been activ ated Close the appliance door with greater force Door cannot be closed due to installation method Check whether the appliance has been...

Page 58: ...or rattling noise With a small load the water jets directly strike against the tub Distribute the tableware evenly Load the appliance with more table ware Light items of tableware move about during t...

Page 59: ...ver inwards at an angle and remove 7 Remove any remnants of food and foreign bodies in the area of the impeller 8 Insert the pump cover and press down 1 2 a The pump cover clicks into posi tion 9 Inst...

Page 60: ...ls can be re used by recycling WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk With redundant appliances unplug the power cord Then cut...

Page 61: ...y claims against the seller under the purchase agree ment and in addition to our manufac turer s warranty we offer compensa tion under the following conditions If our Aqua Stop system is defect ive an...

Page 62: ...n the product number E Nr on the rating plate Alternatively you can also find the model identifier in the first line of the EU energy label Information regarding Free and Open Source Software This pro...

Page 63: ...other relevant provisions of the Dir ective 2014 53 EU A detailed RED Declaration of Con formity can be found online at www neff international com among the additional documents on the product page fo...

Page 64: ...Constructa Neff Vertriebs GmbH Carl Wery Stra e 34 81739 M nchen GERMANY 9001584124 9001584124 en 010104 650 A5...

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