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15

Eliminating minor faults yourself

Before you call customer service:
Please check whether you can eliminate the fault yourself based on the following 

information.
Customer service will charge you for advice – even if the appliance is still under 

guarantee!

Fault

Possible cause

Remedial action

The light does not 

work.

The bulb is defective.

Replace bulb. Fig.

7

/B

1. Switch the appliance off.
2. Pull out mains plug or switch off 

fuse.

3. Slide cover forwards and remove.
4. Change the bulb.

(Replacement bulb: 

220–240 V a.c., E14 bulb holder, 

see defective bulb for wattage.)

Light switch is 

jammed.

Check whether it can be moved.

Fig. 

7

/A

The frozen food is 

frozen solid.

Loosen frozen food with a blunt 

object. Do not use a knife or pointed 

object.

The freezer 

compartment has 

a thick layer of frost.

Defrost the freezer compartment 

(see chapter Defrosting). Always 

ensure that the freezer compartment 

door is closed properly.

Floor of 

the refrigerator 

compartment is wet.

The condensation 

channels or drainage 

hole are blocked.

Clean the condensation channels 

and the drainage hole. See chapter 

Cleaning the appliance. Fig.

8

The temperature in 

the refrigerator 

compartment is too 

cold.

Freezer compartment 

door is open.

Close the freezer compartment 

door.

Too much food was 

placed in the freezer 

compartment at once.

Do not exceed max. freezing 

capacity.

Temperature controller 

has been set too high.

Set temperature controller lower.

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