What is not covered?
Wear and tear, including wear and tear through normal use on Multi-fuel fire grates and cast-
iron firebox liners.
Labor costs relating exclusively to components not manufactured by Glen Dimplex.
Damage caused by incorrect use or the burning of treated or painted wood, driftwood or other
fuels which are not recommended;
Travel costs for a distance greater than 50 km from the nearest approved Nectre Heating
Service Agent. (The location of the Wood Fire must be advised to Glen Dimplex or its sales
agents at the time of purchase or using warranty registration form)
Defects, malfunctions, or failures caused by incorrect installation, poor installation, normal wear
and tear, misuse, neglect, accidental damage, or failure to follow operating instructions in the
Owner's Manual (including fuel selection, product operation and maintenance instructions),
repairs or modifications by persons not authorised by Glen Dimplex, use of parts not supplied by
Glen Dimplex, or damage or other events which have occurred since the product left the control
of Glen Dimplex.
Direct, indirect, or consequential losses or special damages of any kind (including costs of
collection and delivery) other than repair or replacement of products or components under this
warranty, where any goods are acquired or used for the purposes of a business;
How to obtain warranty service?
Completed Warranty registration form (previous page) needs to be mailed within 30 days of
installation to your Glen Dimplex Warranty Registration Department.
Warranty Claims must be made at the place of purchase.
Reasonable proof of purchase date is required to make a warranty claim. You should keep your
purchase receipt.
Warranty repair will be completed according to the normal work practices of the service agent.
Make the faulty part(s) available to Glen Dimplex for inspection so that the validity of the claim
can be established by them.
Manufactured in New Zealand by:
GLEN DIMPLEX NEW ZEALAND LTD
NZ Registration No – 1506305
P.O. Box 58473, Botany,
Manukau, Auckland 2163
Phone: 0800 666 2824
Fax : 09 274 8472
Email :
Web :
www.nectre.co.nz
*Glen Dimplex New Zealand Ltd reserves the right to change specifications, the content of this manual or the design of its product without prior notice.
