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Troubleshooting
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7.1.17.
Cannot Connect to the Internet in Router Mode
When "NAPT Enable Interface" is disabled on [TOP]-[Security]-[Firewall (FW)] screen, it may be necessary to review
the settings of the router and network device connected to the upper part of SA3500G.
Depending on the router and network device settings, it may not be possible to connect to the Internet from the
terminal connected to the LAN of this product, review the static routing settings of the router and network device
connected to the upper part of SA3500G.
・
Upper router example setting
Destination IP address: SA3500G LAN sub-net address
Destination: SA3500G WAN IP address
7.1.18.
Route Information of RIP is Not Transferred in Bridge Mode
When "Firewall Configuration" is enabled on the [TOP]-[Security]-[Firewall (FW)] screen, the RIP route information
that is transmitted by broadcast from the router or network device connected to the upper level of this product will be
discarded. In this case, set "Firewall Configuration" to disabled.
7.1.19.
Cannot Connect to Remote Desktop
If the firewall function is enabled in bridge mode, remote desktop connection cannot be made from the remote PC of
VPN destination to the local PC. In this case, the permission filter must be set in the IPv4 packet filter setting of this
product.
Specify the filter type, protocol, and destination port from [Maintenance]-[IPv4 Packet Filter]-[Edit] on the Web
setting and click on the "Edit" button.
SA3500G
PC
Router
Internet