1-12-02, ACD/UCD Overflow Timer Selection
DRAFT 3
Chapter 1 – 273
Xen IPK
Programming Manual
Doc. No
.: 8194 -
Rele
ase 2.
0
December
2004
1-12-02
System Mode
1
Submode
12
Data No.
02
PC Programming
+ AA
ACD/UCD Overflow Timer
Selection
General Description
This Memory Block specifies the maximum time a waiting Automatic Call Distribution/Uniform
Call Distribution (ACD/UCD) call remains at an ACD/UCD Group before overflowing to a
specified Station or Station Hunt Group.
Display
Settings
LK 1
LK 2
LK 3
LK 4
The shaded area indicates
the default setting.
•
10 sec.
20 sec.
30 sec.
LK 5
LK 6
LK 7
LK 8
60 sec.
120 sec.
180 sec.
240 sec.
Programming Procedures
1
Go off-line.
2
Press LK1 + LK12 +
KB
to access the Memory Block.
3
Press the corresponding CO/PBX line key to change the data option.
4
Press
N
to write the data.
5
Press
P
to go back on-line.
Related Programming
M.B. Number
Memory Block Name
Access Code (1-Digit) Assignment
Access Code (2-Digit) Assignment
Access Code (3-Digit) Assignment
2-, 3-, or 4-Digit Station Number Selection
ACD/UCD Group Agent Assignment
ACD/UCD Group Overflow Destination Assignment
N
An ACD/UCD Group Pilot Number cannot be programmed as the overflow destination.
0 1 / 0 1 : O V F T M R = 6 0
T I M E
D I S P L A Y
Data
No.
Title
Group No.
(1~4)
Setting
Data