4-30 Field Service Guidelines
TECHNICAL SUPPORT
NECCSD Customer Service Response Center provides an E-mail service for Internet users.
Technical questions regarding NEC products can be sent over the Internet system to the
Center. The Internet address is as follows:
If it is more convenient, questions may also be faxed to the Customer Service Response
Center. The fax number is:
(978) 635-4666
Along with the complete product name and question(s), be sure to include your name and
fax number or Internet address, so that an expert can respond to the question.
It would also help to include your telephone number in case the Customer Service Response
Center can not get their answer to you. We will reply to all questions received by Internet
or fax within one business day.
PRODUCT INFORMATION
NEC FaxFlash is an automated electronic information service used to obtain up-to-date
product application notes, installation procedures, troubleshooting tips, data sheets, techni-
cal information bulletins, price lists, and other information.
Information can be obtained from the FaxFlash service 24 hours a day, 7 days a week. Us-
ing a touch-tone telephone, call the FaxFlash number, order the desired information through
the automated attendant, and FaxFlash will automatically fax the information.
Catalogs that list the documents and the document numbers are available. Current catalogs
include:
Catalog 1 – Telephone Directory and information about Online Services
Catalog 3 – Product specifications, warranty policy, UltraCare guidelines, and
sales information
Catalog 5 – Pro Serva and Express Server System technical support information
Catalog 6 – NEC Ready System technical support information
Catalog 7 – Powermate Systems technical support information
Catalog 8 – NEC Portable System (including Versa Notebooks and MobilePro
Handheld Personal computers) technical support information
ORDERING INFORMATION FROM FAXFLASH
Order information from FaxFlash as follows:
