Field Service Guidelines 4-23
SERVICE INFORMATION
NEC service and information telephone numbers are listed in Table 4-3.
Table 4-3 NEC Service and Information Telephone Numbers
Service
Call
To order NEC spare parts
In the U.S., call 1(800) 632-4525
To order options in the U.S.
Local Sales Office
To access the NEC Electronic Bulletin Board
System (BBS)
1(508) 635-4706
To download files - provides software drivers
and the latest ROM BIOS
1(508) 635-4706
NEC Technical Service Center (TSC)
In the U.S., call 1-800-632-4525
Listen to the automated attendant and select the appropriate menu to reach one of the
following departments:
Information Center - literature, dealer locations, sales leads, response to ads
NSRC (National Service Response Center) - questions other than products, spare parts or
technical support
Service Contracts
TAC (Technical Assistance Center) - technical support for NASC and NEC sales
representatives only
TSC (Technical Support Center) - technical support for everyone else
FastFacts
TM
- automated service that sends
the latest information about NEC products to
the fax machine 24 hours a day
In the U.S., call 1(800) 366-0476
Outside U.S., 1(708) 860-9550 Ext. 2621
Canadian Inquiries
1(416) 795-3554
TECHNICAL SUPPORT
NEC Technologies Technical Support Center (TSC) provides an E-mail service for Internet
users besides the support listed in Table 5-1. Technical questions regarding NEC products
can be sent over the Internet system to TSC. The Internet address is as follows:
If it is more convenient, questions may also be faxed to TSC. TSC’s fax number is:
(508) 635-4666
Along with the complete product name and question(s), be sure to included your name and
fax number or Internet address, so that an expert can respond to the question.
