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inDepth Basic Setup Guide

Section 2: Programming inDepth

inDepth Quick Setup Guide for the UX5000

◆

11

Con

fi

guring Device Super Groups

Click

Edit Super Groups

will bring you to the Edit Super Groups dialog box.

Here you can add new super groups, delete super groups or edit existing super groups.

Below you can see the Line Super Group Con

fi

guration Dialog Box which allows you to add or remove

groups from the super group.

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Summary of Contents for UX5000

Page 1: ...Empowered by Innovation inDepth Quick Setup Guide for the UX5000 P N 0913232 Rev 1 May 2009 Printed in U S A 3 13 100 7 Technical Support Web Site http ws1 necii com registration is required...

Page 2: ...olutions Inc has no obligation to provide any updates or corrections to this manual Further NEC Unified Solutions Inc also reserves the right without prior notice to make changes in equipment design o...

Page 3: ...m 41 01 2 Programming the Extension and Agent Groups Program 11 17 3 Configuring ACD Groups Program 41 02 4 Configuring ACD Log In Mode Program 41 17 and 41 18 5 Section 2 Programming inDepth 7 System...

Page 4: ...Table of Contents Table of Contents 2 inDepth Quick Setup Guide for the UX5000...

Page 5: ...t inDepth to work there are a few basic programming settings that have to be made in the UX5000 communications server IP Address Program 10 12 Before the CCPU can be used to collect real time event da...

Page 6: ...eep Agent Log In Codes and MIS Connection Ports Program 41 01 The screen shot below is from UX5000 Program 41 01 and shows that the log in code that the agents will use to log on to the telephone hand...

Page 7: ...of the longest waiting call to the long est free agent if there is more than one free agent When you have configured the UX5000 then you must con figure both an extension group to match and an agent g...

Page 8: ...ction the physical extensions used to route calls to must be put into an Extension Group In the example below extension 301 is in ACD Group 1 In the inDepth Extension 301 would be configured in Extens...

Page 9: ...g the AIC option in the UX5000 an agent can log in to multiple ACD groups using different AIC codes For this option in the inDepth a Queue option has been added to the Real Time windows and reports Th...

Page 10: ...inDepth Basic Setup Guide Section 1 Programming the UX5000 Communications Server 6 inDepth Quick Setup Guide for the UX5000 For Your Notes...

Page 11: ...with system configuration the other two sections are not covered here as they will be personal to each site and will evolve over time System Configuration The Configurator can be accessed from the Con...

Page 12: ...the range 1 10 to cover any ACD Groups you have configured in Program 11 17 one for All Extensions and one for Voice Mail ports 5 Eleven ACD Groups in the range 1 10 to match the ten extension groups...

Page 13: ...9 A new dialog box will appear to allow you to add lines delete lines or edit lines Here you can click Cancel if you have made no changes or want to cancel any changes Or click OK if you want to save...

Page 14: ...onfiguration dialog box which allows you to add or remove lines from the group as well as make changes to the alarm thresholds and statistical analysis thresholds Remember to check the Default Group f...

Page 15: ...ing Device Super Groups Click Edit Super Groups will bring you to the Edit Super Groups dialog box Here you can add new super groups delete super groups or edit existing super groups Below you can see...

Page 16: ...tension and Agent Level is that both of these devices can have a Long Name and a Short Name It is recommended that the Long Name should be the First Name and Last Name of the per son using the phone o...

Page 17: ...Configuration Here you can see that Extension Group 2 which is called Customer Service is associated with an Agent Group by the same name and if you were to look at the Agent Group Configuration you w...

Page 18: ...o the groups and applying a timeout to the ports The timeout value should be a time that is slightly longer than the longest greeting The connect mes sage will then be ignored unless a call connects t...

Page 19: ...til 17 00 on Friday and using the 24 Hour Shift will include all activity between those dates and time INCLUDING the hours that the business is closed To resolve this you would use the Working Day Shi...

Page 20: ...up the Working Day In this example the Working Day is Monday through Friday between 08 30 and 18 00 Each cell can be set individually if the start and finish times vary across the days These are the...

Page 21: ...com Important Telephone Numbers Sales Support and General Information 800 365 1928 Technical Service Current Products For NEC Authorized and Certified Installers Only 866 597 9762 Current Products Af...

Page 22: ...0913232 May 8 2009 Rev 1 Printed in U S A NEC Unified Solutions Inc 4 Forest Parkway Shelton CT 06484 www necux5000 com See inside back cover for contact information...

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