NEC UNIVERGE UM8500, Integration Manual

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UNIVERGE UM8500 I
NTEGRATION
G
UIDE
340
Learning phone
system tones
UNIVERGE UM8500 comes with template files for a variety of phone systems. These
template files should work with most phone systems without modification. However,
problems with transfers, message waiting indication, and message notification can arise if
UM8500 does not understand the phone system tones. If any of these problems occur, run
the Learn Tones utility to modify the phone system template file.
The Learn Tones utility learns the frequency and cadence of the phone system tones, such
as busy and ringback, and teaches them to UM8500. It also learns the central office dial
tone. Once the utility is started, the process is automatic. One messaging port calls other
ports to generate the tones. The utility then adds the tone information to the phone
system template file.
The Learn Tones utility requires exclusive access to the ports. Therefore, run it when
UNIVERGE UM8500 is not taking calls.
To run the Learn Tones utility
1
In the UM8500 Administrator, go to
System
>
Switch
.
2
In the Set Active Switch Type section, verify all values.
3
Correct any incorrect values for the phone system.
4
If values in step 3 were changed, click
Save
.
5
Shut down UM8500. For more information, see “ To shut down the messaging system ”
on page 334 .
6
Click
Start
>
Programs
>
UNIVERGE UM8500
>
Learn Tones
.
7
Confirm that all ports and extensions are correct. Do not use a hunt group for the
helper extensions.
Use manual mode when you want the primary port to call a specified extension rather
than a helper port. You will be prompted to answer the extension and busy it. You also
use manual mode when some aspect of the phone system programming, such as
forwarding when a line is busy, conflicts with the tone-learning process.
8
Type
1000
in the
Delay between calls
box.
9
Type
25
in the
Deviation threshold
box. Values outside the
Deviation threshold
are discarded.
10
In the Dialtone section, click
Learn
, and the utility begins learning the phone system
dial tones. This can take a few minutes.
If a “Success” message appears, go to step 11 .
If a “Failure” message appears, resolve the problem and repeat this step. For more
information, see “
Troubleshooting the Learn Tones utility ” on page 341 .
11
In the Busy section, click
Learn
, and the utility begins learning the phone system
busy tones. This can take a few minutes.
If a “Success” message appears, continue with step 12 .
If a “Failure” message appears, resolve the problem and repeat this step. For more
information, see “
Troubleshooting the Learn Tones utility ” on page 341 .
12
In the Ringback section, click
Learn
, and the utility begins learning the phone system
ringback tones. This can take a few minutes.
If a “Success” message appears, continue with step 13 .
If a “Failure” message appears, resolve the problem and repeat this step. For more
information, see “
Troubleshooting the Learn Tones utility ” on page 341 .
Click
Save
. The Learn Tones utility automatically verifies tones after it learns them,
so there is no need to click
Verify all
before saving the learned tones.
13
In the dialog box that appears, select the
Dialtone
,
Busy
, and
Ringback
check
boxes, then click
OK
.