Subscriber Template Overview
137
Configuring Default Call Transfer Settings
All transfer types put calls on hold and then dials the requested extension. The most common call transfer type is
transfer type is required to configuring call screening and call holding settings.
Call screening causes the system to screen calls before transferring the call to the subscriber; the messaging system
plays the configured screening information before the subscriber accepts the call.
The messaging system can be configured to allow multiple callers to hold for a busy extension.
To configure call transfer settings
1.
In the Navigation Pane, click
Subscribers > Subscriber Template
>
Call Transfer
.
For detailed field information, see the
Subscriber Template > Subscriber Template > Call Transfer
table.
2.
Select
Enable call transfer
.
a.
Select or clear
Check for dialtone before transferring
.
b.
Select
Transfer to subscriber’s extension
to turn on call transfer to the subscriber’s extension.
c.
To transfer the call to an alternate extension or system ID select
Transfer to
, then type the extension number
of system ID.
3.
Select either
Await Answer
,
Release
, or
Wait for ringback
from the
Transfer type
list.
NOTE
I
F
C
ALL
SCREENING
OR
C
ALL
HOLDING
ARE
USED
,
Await Answer
TRANSFER
TYPE
MUST
BE
SELECTED
.
4.
If the transfer type
Await Answer
or
Wait for ringback
is selected, specify how many times the extension rings
before the call is transferred from the
Wait for… rings
list. A minimum of three rings is required for these two call
transfer types.
5.
Select
Allow holding
to enable call holding.
6.
Select
Use VOX holding
to let callers speak to hold rather than pressing a digit.
7.
Select one of the following options:
•
To to enable Call transfer and prevent a subscriber from controlling screening settings select
Use Transfer
, or
•
Select
Use Screening
to enable Call screening and allow a subscriber use a phone to change screening
settings.
8.
To configure
Use Transfer
or
Use screening
, select one or more of the following settings:
•
Gather phone number.
Ask callers to provide a phone number before transferring the call.
•
Gather account number.
Ask callers to provide their account number before transferring the call.
•
Announce transfer.
Generates a beep before connecting the caller. With most phone systems, this setting lets
the subscribers know exactly when the call is connected or that the call is from an external caller.
•
Confirm before transfer.
Before the system transfers the call, the subscriber can take the call or reject it. If
the subscriber does not take the call, the system plays the appropriate greeting and takes the action specified
in the After Greeting group on the Greetings page.
•
Introduce caller.
The subscriber hears “Call for <
subscriber name
>” before being connected to the caller.
Use this setting when more than one subscriber uses the same phone.
•
Record caller’s name.
Ask callers to record their name. Before the call is transferred, the subscriber hears
“Call from <
caller’s name
>.” If the subscriber rejects the call or is not available, the recorded name is not
saved.
•
Record and save caller’s name.
Ask callers to record their name. Before the call is transferred, the
subscriber hears “Call from <
caller’s name
>.” If the subscriber rejects the call or is not available and the caller
leaves a message, the caller’s recorded name plays at the beginning of the message. If the caller does not
record a message, the subscriber receives the caller’s recorded name alone as the message.
9.
Click
Save
.
Summary of Contents for Univerge UM8000
Page 44: ...System Configuration 44 Related Topics System Schedules ...
Page 57: ...System Configuration 57 Exporting Messaging System Data System Schedules ...
Page 200: ...Message Groups Overview 200 Configuring Transaction Box Greetings and Action After Greetings ...
Page 237: ...System Reports 237 Creating Directory Reports ...
Page 249: ...System Reports 249 Call Report Log Reports ...
Page 306: ...UNIVERGE UM8000 Message Networking 306 Understanding Directories ...
Page 464: ...Page Field Descriptions 464 ...