SV8100
Issue 1.0
Desktop Applications
6 - 7
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6.2
Tracking Quick Messages
The Quick Message status is tracked within the full window mode of the
desktop application in the active call area. An example of a Quick Message
entry is shown in
Figure 6-5 Quick Messages Tracking – Active Call Area
The Quick Message entry lists the destination of the message.
A timer shows the time passed since the message was sent.
When a response is received, the Response field shows the recipients
reply.
The timer indicates the time lapsed since the reply was received.
The attendant can remove a Quick Message entry by pressing the right
mouse button while hovering the mouse on the selected entry. This
opens a pop-up window that allows the attendant to remove the
message.
A setting in the Preferences menus allows the attendant to specify a
default time for removing the Quick Messages automatically.
Figure 6-5 Quick Messages Tracking – Active Call Area
