NEC Univerge SV8100 VM8000 InMail, System Manual

Page: 45 / 388

VM8000 Issue 1.0
InMail System Guide 2 - 17
Announcement Mailbox
Description
An Announcement Mailbox plays a prerecorded announcement to Automated
Attendant callers without providing dialing options. The Announcement Mailbox is
typically set up to provide information to callers and then route back to the Automated
Attendant. See the following example:
J
The Automated Attendant instructs the caller to dial a digit for company
directions.
H
Record this in the Instruction Menu message for the active Call Routing Mailbox.
See Instruction Menu on page 2-129 for more.
H
Set the dialing options in the Dial Action Table associated with the active Call
Routing Mailbox. See Dial Action Table on page 2-63 for more.
J
The caller dials the digit and listens to the prerecorded Announcement Mailbox
message for directions.
J
After playing the directions, the caller routes back to the Automated Attendant
for additional dialing options.
H
See the Hang Up and Next Call Routing Mailbox options in Programming below.
By default, there are 8 Announcement Mailboxes (Routing Mailboxes 9~32).
However, you can assign any of the 32 Routing Mailboxes as an Announcement
Mailbox.
The Next Call Routing Mailbox Options
The following Mailbox Routing charts show how an Announcement Mailbox handles
Automated Attendant calls.
J
The first chart explains what happens when the outside call is directly answered
by the Announcement Mailbox. This happens when the Answer Table uses an
Announcement Mailbox for routing instead of a Call Routing Mailbox.
J
The second chart explains what happens when the outside call is answered by a
Call Routing Mailbox and then routed to the Announcement Mailbox. This can
happen, for example, when a caller dials a digit to hear an announcement of
company directions.
J
See Answer Tables on page 2-29 for more set up information.