NEC Univerge SV8100 VM8000 InMail, System Manual

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VM8000 Issue 1.0
InMail System Guide 2 - 159
Make Call
Description
Make Call lets a Subscriber Mailbox user listen to a voice message and dial MC to
return the call without knowing their caller’s phone number. Make Call automates
returning messages since you don’t have to dial the message sender’s telephone
number. Make Call is always available for messages received from coworkers. Make
call is available for messages received from outside callers if the system has Caller ID
enabled (and provided by the connected telco).
While listening to a message, the telephone display shows the callers number (or
extension) in addition to the date and time the message was left.
Automatic Route Selection
Since trunk Caller ID data is always received as 10 digits, you must set up Automatic
Route Selection (ARS) to properly process the digits dialed during a Make Call
callout. For example, it may be necessary to add a leading 1 for all long distance calls
or strip the leading 1 and area code from all local calls. Refer to Automatic Route
Selection in the SV8100 Programming Manual for more information. Without ARS, all
Make Call callouts are dialed exactly as the Caller ID data is received.
Related Features
Caller ID
Make Call for outside calls is available only if the telco provides Caller ID to the telephone
system and the telephone system passes that Caller ID data to the VM8000 InMail voice
mail ports.
Message Reply
Message Reply cannot automatically reply to a message left by an outside caller. Use
Caller ID with Return Call instead.
Programming
1. Be sure the telco provides Caller ID to the connected telephone system.
2. Check your telephone system programming to be sure the telephone system is
set up to receive Caller ID and pass it to the VM8000 InMail voice mail ports.