NEC SL1100, Feature Manual

Page: 259 / 288

Voice Mail Overflow
Description
The telephone system can automatically reroute unanswered outside calls to the InMail Automated
Attendant. Voice Mail Overflow ensures that InMail picks up calls that do not go through. This allows
callers to leave a message rather than having to call back later. Voice Mail can be the overflow
destination for the following types of calls:
• Direct Inward Line (DIL) Overflow
A trunk that directly rings an extension can overflow to that extension's mailbox if not answered.
• Incoming Ring Groups
A trunk ringing an extension's line keys can overflow to the InMail Automated Attendant.
• Department Calling Groups
A call to a Department Group master (pilot) number can overflow to InMail if unanswered. The
overflow destination is the Group Mailbox assigned to the Department Group. The Group Mailbox
can be a:
- Call Routing Mailbox
This gives the Department Group caller additional dialing options if their call is unanswered.
- Announcement Mailbox
This plays a prerecorded announcement to the Department Group caller if their call is
unanswered. The Announcement Mailbox can then hang up or provide additional dialing options.
- Subscriber Mailbox
The Department Group caller can leave a message in the group master mailbox. A Member of the
group can then retrieve the message later on.
The call into the Department Group can be one of the following:
- A Direct Inward Line to the Department Group master (pilot) number.
- A Screened Transfer from the InMail Automated Attendant to the Department Group master (pilot)
number.
- An Unscreened Transfer from the InMail Automated Attendant to the Department Group master
(pilot) number.
Related Features
Answer Table on page 2-19
Determines how the Automated Attendant answers outside calls on each trunk.
Automated Attendant on page 2-31
The Answer Table determines how the Automated Attendant answers calls.
Routing Mailbox on page 2-213
The mailbox associated with an Answer Table that specifies which dialing options (Dial Action Table)
and announcements are available to Automated Attendant callers.
Dial Action Table on page 2-60
Defines the dialing options for the Call Routing Mailbox chosen by the active Answer Table.
Group (Shared) Mailbox on page 2-114
Use Group Mailboxes for:
ISSUE 3.5 SL1100
InMail Feature Manual 2-241
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