NEC SL1000, Features And Specifications Manual

Page: 528 / 588

Voice Mail Integration (Analog)
Description
The system provides telephone users with comprehensive Voice Mail features. Voice Mail ends the
frustration and cost of missed calls, inaccurate written messages and telephone tag. This frees busy
receptionists and secretaries for more productive work.
External voice mail requires available analog station ports based on the number of voice mail ports
connected.
Integrated voice mail enhances the telephone system with the following features:
• Call Forwarding to Voice Mail
An extension user can forward their calls to Voice Mail. Once forwarded, calls to the extension con-
nect to that extension mailbox. The caller can leave a message in the mailbox instead of calling back
later. Forwarding can occur for all calls immediately, for unanswered calls or only when the extension
is busy. When a user transfers a call to an extension forwarded to Voice Mail, the call waits for the
Delayed Call Forwarding time before routing to the called extension mailbox. This gives the transfer-
ring party the option of retrieving the call instead of having it go directly to the mailbox.
•
Leaving a Message
Voice Mail lets a multiline terminal extension user easily leave a message at an extension that is un-
answered, busy or in Do Not Disturb. The caller just presses their Voice Mail key to leave a message
in the called extension mailbox. There is no need to call back later.
• Transferring to Voice Mail
By using Transfer to Voice Mail, a multiline terminal extension user can Transfer a call to the user’s or
a co-worker’s mailbox. After the Transfer goes through, the caller can leave a message in the mail-
box.
Voice Mail Queuing
When accessing the voice mail, the system provides a voice mail queue. If all the voice mail ports are
busy, any calls trying to get to the voice mail are placed in queue. As the voice mail ports become
available, the calls are connected to the voice mail in the order in which they were received.
As the Voice Mail Queue follows Department Hunting programming, the queue can hold a maximum of
10 calls. If the queue is full or if the voice mail ports are not assigned to a Department Group, the calls
are handled as though no voice mail queuing feature is enabled. The calls either access voice mail if a
port is available or they receive a busy signal.
The Voice Mail Queuing feature does not work with the Conversation Record feature.
Voice Mail Key
When an extension receives a voice mail, the Voice Mail key can be used to call the voice mail to listen
to the messages.
Analog Voice Mail Protocol Leading and Trailing Digits Assignment
The Analog Voice Mail Protocol Leading Digits (chassis to VM) and the Trailing Digits format can be
changed.
The following chart illustrates the input data for PRG 45-04-01~PRG 45-04-09 (Voice Mail Digit Add
Assignment) based on the setting in Program 45-01-15 (Analog Voice Mail Protocol Selection) and
Program 45-01-17 (Reply Mailbox Number). If PRG 45-01-15 is set to Fixed (0) it uses the Fixed
Memory Location for the Leading Digits or, if set to Program (1) it uses PRG 45-04-01~PRG 45-04-09
for the Leading Digits. If Program 45-01-17 is set to 0 (No), it does not have the calling party in the
Trailing Digits.
ISSUE 1.0 SL1000
V
Voice Mail Integration (Analog) 1-520